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4.7 out of 5

"It was so nice to stay at this hotel, everything was better than could be expected " More

By a verified traveller on Mon 14 May 2018

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Hotel Description

A luxury stay in the heart of Manila awaits you at Sheraton Manila Bay. Within just a 15-minute stroll, you'll find popular places like Manila Bay and Rizal Park. Highlights at this family-friendly hotel include 5 restaurants, 2 bars/lounges, and an outdoor swimming pool.

LCD TVs with cable channels are featured in all 236 rooms, and you can enjoy free WiFi, free wired Internet, and sitting areas. Minibars provide refreshments, and 24-hour room service makes dining in an option. Nice touches to enhance your stay include soaking tubs and bathrobes, while pillow menus invite a good night's rest. DVD players, coffee/tea makers, and in-room childcare are also available.

The restaurant, Pacific Lounge, is open for breakfast, lunch, and dinner. At the hotel's own poolside bar, you can stop for a drink. Enjoy the 24-hour health club and kids' swimming pool. Business amenities include a 24-hour business center, conference space, and limo/town car service. Added amenities include free WiFi in public areas, a coffee shop/café, and coffee/tea in a common area. Buffet breakfast is available on weekdays between 6 AM and 10 AM and on weekends between 6 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle.

Attractions within a 15-minute walk of this 5-star Ermita hotel include U.S. Embassy and Robinson's Place.

Deluxe Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
AU$184* Per night/room 15 Feb. - 16 Feb.

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 King Bed (Pacific Suite)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sheraton Manila Bay ratings based on 12 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sheraton Manila Bay

Everyone (6) Couples (3) Family (3)
5 out of 5

excellant

Pros: everything , staff , facilities
Location: great location and near to everything
It was so nice to stay at this hotel, everything was better than could be expected

Posted by , from Australia on 14 May 2018

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Comment from Hotel Management

15 May 2018 by Pan Pacific Manila

Dear valued guest, Thank you for taking the write a review following your recent stay with us. We are delighted to read that you had a Great hotel experience and that you truly enjoyed the amazing and efficient service of our Butlers and the modern comfort of our facilities. It's been our pleasure to host you and we look forward to having you back soon.

5 out of 5
Pros: Beautify finished room and an exceptional standard. Fabulous.
Cons: Small pool
Location: Central
Facilities: Outstanding; Value: Affordable; Service: Flawless; Cleanliness: Gleaming; A gem amoungst ordinary backdrop.

Posted by , from Australia - NSW - Sydney on 21 Jan. 2015

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Comment from Hotel Management

21 Jan. 2015 by

Dear Valued Guest, Mabuhay! Thank you for giving us your valued comments. We are truly glad to hear that you have found our facilities to be excellent. We hope that you have enjoyed your stay with us and we are looking forward on seeing you again in our property so that we can make another memorable hotel experience with you. Again, Thank you and have a pleasant day ahead. Best regards, Ernie Bigay Assistant Manager - Marketing and Communications

5 out of 5
Pros: Personalised butler service, great breakfast
Cons: Not close to any malls if you like that stuff
Location: Good views, not very close to malls
Facilities: Top of the line; Value: good for expensive hotel; Service: Go the extra mile, Outstanding, thx to our butler Johnny!; Cleanliness: Spotless, Beautiful;

Posted by , from Australia - ACT - Canberra on 20 Jun. 2014

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5 out of 5
Pros: Excellent service
Location: Close to everything, Good views
Facilities: Outstanding; Value: Great deal; Service: Remarkable; Cleanliness: Spotless; close to Robinson's Mall

Posted by , from Australia - QLD - Townsville on 6 Sep. 2013

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5 out of 5
Pros: Proximity to Robinson's Shopping Mall and Malate's Restaurants and Bars
Cons: Being a popular location, traffic can be intense
Location: Perfect
Facilities: Home away from home; Value: Affordable; Service: Go the extra mile; Cleanliness: Immaculate; Staff were ALL, friendly, helpful and accommodating

Posted by , from Australia - QLD - Townsville on 22 May 2013

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5 out of 5
Pros: It was my birthday and the staff bought a cake to my room. Also and sang happy birthday. All reception staff wished me a happy birthday very friendly
Location: Perfect, Australia
Facilities: Home away from home; Value: Economical;

Posted by , from Australia - WA - Perth on 6 May 2013

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4 out of 5
Pros: Breakfast
Location: Just right
Facilities: Above average;

Posted by , from Australia - VIC - Melbourne on 4 Feb. 2013

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4 out of 5
Location: Just right
Facilities: Good; Value: Moderate; Service: Professional; Cleanliness: Lovely;

Posted by on 29 Dec. 2012

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4 out of 5
Location: Just right
Facilities: Good; Value: Moderate; Service: Professional; Cleanliness: Lovely;

Posted by on 28 Dec. 2012

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5 out of 5
Pros: Central location
Cons: Too many KTV lounges around and bad traffic during peak hours
Location: Close to everything
Facilities: Nice ; Value: Inexpensive; Service: Professional; Cleanliness: Spick and span;

Posted by , from Singapore on 7 Dec. 2012

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Property Features

Sheraton Manila Bay offers its guests an outdoor pool, a 24-hour health club, and a children's pool. There are 5 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and limo/town car service. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Sheraton Manila Bay. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. Smoking is allowed in designated areas at this 5-star Manila hotel.

  • 1 building
  • 236 guestrooms or units
  • 21 levels
  • 5 dining venues
  • 2 bars or lounges
  • Built in 1997
  • Bar by the pool
  • Coffee shop
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Manila (MNL-Ninoy Aquino Intl.)
  • Train station: Manila Paco Station (1.9 km / 1.2 mi)
  • Metro station: Pedro Gil LRT Station (0.7 km / 0.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Sheraton Manila Bay offers 236 air-conditioned accommodations with DVD players and minibars. Accommodations offer separate sitting areas. A pillow menu is available. 32-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries. This Manila hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and complimentary bottled water. In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Sitting area
  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • DVD player
  • Coffee maker
  • Pillow options
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6 AM to 10 AM and on weekends from 6 AM to 10:30 AM.

Pacific Lounge - Overlooking the ocean, this restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Late night fare is available from 24-hour room service.

Hotel Policies

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for PHP 2152.5 per night.
  • Free cribs (infant beds)!

Pets

  • Pets and service animals are not allowed at Sheraton Manila Bay

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Noise-free guestrooms cannot be guaranteed.

  • Noise-free rooms not guaranteed
  • Debit cards not accepted
  • No pets or service animals allowed
  • 24-hour check-in
  • Number of children who can stay for free – 2

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: PHP 2500 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: PHP 1250 for adults and PHP 625 for children (approximately)
  • Airport shuttle fee: PHP 1150 per vehicle (one way)
  • Rollaway bed fee: PHP 2152.5 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Manila Pacific
  • Manila Pan Pacific
  • Pacific Manila
  • Pan Pacific Hotel Manila
  • Pan Pacific Manila
  • Pan Pacific Manila Hotel Manila
  • Pan Pacific Manila Hotel
  • Sheraton Manila Bay Hotel
  • Sheraton Manila Bay Manila
  • Sheraton Manila Bay Hotel Manila

You should know

  • Sheraton Manila Bay offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.