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Troy

3.0 star property
Hotel with free breakfast, steps from Kensington Gardens

Photo gallery for Troy

Front of property
Free daily buffet breakfast
Executive Double Room
Interior
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Laundry room
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
68-70 Queensborough Terrace, Bayswater, London, England, W2 3SH
  • Place, Kensington Gardens
    ‪1 min walk‬
  • Place, Queensway
    ‪3 min walk‬
  • Place, Hyde Park
    ‪10 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪39 min drive‬

Room options

View all photos for Single Room

Single Room

Single Room

8.0 out of 10
Very good
(3 reviews)
  • 9 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room

Double Room

Double Room

  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

Twin Room

Twin Room

9.0 out of 10
Wonderful
(2 reviews)
  • 12 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Triple Room

Triple Room

Triple Room

8.0 out of 10
Very good
(1 review)
  • 15 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

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About the area

London

Troy places you steps from Kensington Gardens and within a 15-minute stroll of Hyde Park. Highlights at this hotel include a complimentary breakfast. .This smoke-free hotel offers free WiFi in public areas, a 24-hour front desk and dry cleaning/laundry services. Added amenities include a microwave in a common area, tour/ticket assistance and multilingual staff. .Within a 15-minute walk of this 3-property class London City Centre hotel, attractions include Kensington High Street and Portobello Road Market.

What's nearby

  • Kensington Gardens - 1 min walk - 0.1 km
  • Queensway - 3 min walk - 0.3 km
  • Hyde Park - 10 min walk - 0.9 km
  • Kensington Palace - 10 min walk - 0.9 km
  • Kensington High Street - 13 min walk - 1.2 km

Getting around

  • Queensway Underground Station - 3 min walk
  • London Paddington Station - 13 min walk
  • London (LCY-London City) - 60 min drive

Restaurants

  • ‪Halepi - ‬4 min walk
  • ‪New Fortune Cookie - ‬3 min walk
  • ‪Blank Street Coffee - ‬4 min walk
  • ‪The Park - ‬2 min walk
  • ‪MEATliquor - ‬3 min walk

About this property

Troy

Hotel with free breakfast, steps from Kensington Gardens
Free breakfast is served daily. WiFi is free in public spaces. Multilingual staff, tour/ticket assistance, and dry cleaning/laundry services are also featured at Troy.

This 3-star London hotel is smoke free.

  • 1 building
  • 33 guestrooms or units
  • 5 levels
  • Buffet breakfast (free)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Television in lobby
  • Lift
  • No smoking on site
  • Microwave in a common area
Troy offers 33 accommodations with a safe and coffee/tea makers. 32-inch flat-screen televisions come with digital channels.

Bathrooms include complimentary toiletries and hairdryers. This London hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Similar properties

Exterior
Queensway Hotel, Sure Hotel Collection by Best Western
  • Free Wi-Fi
  • Breakfast available
  • Laundry room
  • Housekeeping
3.5 out of 5, Good, 1,000 reviews
The price is AU$140
includes taxes & fees
12 Feb - 13 Feb
Queensway Hotel, Sure Hotel Collection by Best Western

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (GBP 30 per day); discounts available

Food and drink

  • Free buffet breakfast available 7:30 AM to 8:30 AM on weekdays and 8:00 AM to 10:00 AM on weekends

Things to do

  • TV in common areas

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • Lift

More

  • 1 building
  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 2:00 AM
Minimum check-in age - 16

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for GBP 25.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: GBP 30 per day (984 ft away)
  • Rollaway bed fee: GBP 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts major credit cards, Visa, Mastercard, American Express, debit cards and cash. Noise-free guestrooms cannot be guaranteed.

We should mention

  • Up to 2 children aged 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Troy Hotel
Troy Hotel London
Troy London
Troy Hotel
Troy London
Troy Hotel London

Frequently asked questions

What is the cancellation policy at Troy?

Troy offers free cancellation on select room rates. Check out the cancellation policy for more info.

Does Troy serve breakfast?

Sure does, free buffet brekkie is on offer weekdays between 7:30 AM and 8:30 AM and on weekends from 8:00 AM to 10:00 AM.

Is there a free airport shuttle available at Troy?

No, Troy does not offer an airport shuttle service.

What time are check-in & check-out at Troy?

Check-in begins at 2 PM. Check-out time is 11:00 AM.

Are pets allowed at Troy?

No, pets are not allowed.

Troy Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 141 out of 754 reviews
Rating 8 - Good. 383 out of 754 reviews
Rating 6 - Okay. 184 out of 754 reviews
Rating 4 - Poor. 32 out of 754 reviews
Rating 2 - Terrible. 14 out of 754 reviews

8.0/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

6/10 Okay

Matt

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic but comfortable although my room was very warm, although it was 24 degrees outside. I had to prop open the sash window as it would sometimes close itself and when I tried using the ceiling fan the whole thing shook and looked like it was about to fall off ,so I switched that off. Aside from that staff were friendly, room was dated but clean and breakfast was good.
Stayed 2 nights in May 2025

10/10 Excellent

Donalyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Stayed 4 nights in Sep 2024

8/10 Good

Thiti

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay. Would most definitely return.
Stayed 1 night in Dec 2022

8/10 Good

Lynette

Liked: Cleanliness, staff & service

Great transport links

Used tesco vouchers so paid very little solo trip for theatre so didnt spend much time in there but it was clean staff very nice and the breakfast was a added bonus room was clean bed bit hard shower small and could of done with somewhere to put your shower gel ect oh there was a fridge in a hidden cupboard tv signal wasnt great but i didnt really watch it Overall the room and breakfast room where a bit chilly But id stay again if the price was good Excellent transport links tube and bus
Stayed 2 nights in Nov 2022

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location!

Super location near Queensway tube. Traditional pub nearby. Comfy rooms and breakfast “ok” but ordinary.
Stayed 1 night in Oct 2022

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel service is fine, staffs are friendly and helpful. Wifi is somehow not stable. They better strengthen the wifi signal rather than ask people not to download big files. I think it won't cost too much.
Stayed 8 nights in Aug 2022

10/10 Excellent

Julia

Stayed 1 night in Jul 2022

8/10 Good

Charles

Travelled with family
Liked: Staff & service
The location was amazing. The hotel was on the older side so it had fewer amenities, like air conditioning. Our chargers blew the breakers but management worked on the problem. After spending one night there we decided it would be best for us to move. The management worked with us to resolve the issues to our great satisfaction. The management was amazing. This review supersedes an earlier one, when after talking to representatives at Expedia, I thought all hope was lost.
Stayed 4 nights in May 2022

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Room comfort

Noisy, not a positive experience

Troy was an extremely disappointing hotel. The noise emanated from both inside and outside the hotel. My wife and I could barely sleep. The breakfast was substandard as they only served stale croissants, and cold cereals. The shower was excellent and probably the best part of the entire stay. The front desk assistance were nice enough. I don’t often leave negative reviews but this was not a comfortable place to stay.
Stayed 3 nights in May 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

8/10 Good

Jennifer

Liked: Cleanliness
I’ve stayed there several times,it’s a convenient location.The breakfast is sufficient, but always the same. I would stay there again.
Stayed 3 nights in May 2022

10/10 Excellent

Vickie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will be back!

A comfortable hotel with lovely old features, located in a quiet street close to park and tube station. Very friendly staff and good breakfast. Great value for money.
Stayed 1 night in Apr 2022

10/10 Excellent

Peter

Stayed 1 night in Apr 2022

8/10 Good

Martin

Stayed 1 night in Mar 2022

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Handy for where I needed to be

Perfect for my needs, simple. Breakfast was an extra bonus too
Stayed 1 night in Mar 2022

10/10 Excellent

William

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
I've stayed in the neighborhood and like the area but this was my favorite hotel. The room was not huge but adequate for two people. The breakfast was good and the staff helpful.
Stayed 2 nights in Feb 2022

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed in the family room which was large, clean and comfortable. The breakfast was limited in choice but adequate for what we needed. The staff were all friendly and the hotel clean throughout. We would stay here again.
Stayed 2 nights in Jan 2022

10/10 Excellent

M.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay in cosy room

We had a lovely stay at Troy. Clean room, and friendly and accommodating staff.
Stayed 1 night in Dec 2021

10/10 Excellent

Ghazi

Stayed 2 nights in Nov 2021

10/10 Excellent

Vinay

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort

Alright stay

Good budget stay. The single room was ok sized. The shower unit very small as you cannot move when inside. It's fine for a short stay. Close to Bayswater station and shops/restaurants
Stayed 2 nights in Nov 2021

6/10 Okay

Vinay

Business traveller
Liked: Staff & service, property conditions & facilities

Alright stay

Single Room was very small, the main Ceiling light to low as I could hit it with my forehead...I'm 6"1. The room is catered for a small person. The bathroom sink and toilet too small. The shower cubicle height and width again too small. You couldn't manoeuvre round. Positives...Quiet and Friendly staff, free Breakfast
Stayed 2 nights in Nov 2021

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021