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The Westin London City

5.0 star property
Luxury hotel connected to the convention centre in London with a full-service spa

Photo gallery for The Westin London City

Local cuisine
Creator video
Property amenity
Reception
Property amenity

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
The current price is AU$607
includes taxes & fees
5 Jan - 6 Jan 2026

Explore the area

View map
60 Upper Thames Street, London, England
  • Place, Financial District
    ‪1 min walk‬
  • Place, St. Paul's Cathedral
    ‪6 min walk‬
  • Place, Tower of London
    ‪16 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪52 min drive‬

Room options

View all photos for Classic Room, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Classic Room, 1 King Bed

9.8 out of 10
Exceptional
(9 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Room, 1 King Bed

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
  • 30 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room, 2 Double Beds

Signature Room, 2 Double Beds

Signature Room, 2 Double Beds

9.4 out of 10
Exceptional
(16 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
  • 30 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Signature Room, 1 King Bed

Signature Room, 1 King Bed

Signature Room, 1 King Bed

9.4 out of 10
Exceptional
(23 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Luxury Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Room, 2 Double Beds

Luxury Room, 2 Double Beds

Luxury Room, 2 Double Beds

8.8 out of 10
Excellent
(5 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
  • 32 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom (View)

Suite, 1 Bedroom (View)

Suite, 1 Bedroom (View)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
  • 60 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, City View

Executive Suite, 1 Bedroom, City View

Executive Suite, 1 Bedroom, City View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Dining table
  • 95 sq m
  • 3 bedrooms
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 3 Bedrooms, Balcony, River View (The Cadogan Residence, View)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Room, 3 Bedrooms, Balcony, River View (The Cadogan Residence, View)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 164 sq m
  • River view
  • Sleeps 6
  • 1 King Bed

View all photos for Room, 3 Bedrooms, River View (The Grosvenor Residence, View)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Room, 3 Bedrooms, River View (The Grosvenor Residence, View)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 164 sq m
  • River view
  • Sleeps 6
  • 1 King Bed

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  • Pet-friendly
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4.7 out of 5, Exceptional, 1,002 reviews
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4 Jan - 5 Jan 2026
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About the area

London

The Westin London City places you in the centre of London, connected to the convention centre and within a 30-minute stroll of Tower of London and Tower Bridge. Highlights at this luxury hotel include a full-service spa, a restaurant and an indoor swimming pool. .A day of pampering can include hot stone massages, body scrubs and facials along with access to the sauna and hot tub. Hithe + Seek serves local cuisine and is open for dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the 24-hour gym and sauna. 6458 square feet (600 square metres) of event facilities include 7 meeting rooms and conference space. Added amenities include free Wi-Fi in public areas and laundry facilities. English breakfast is available daily between 6:30 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. .With a stay at this 5-property class London City Centre hotel, you'll be 2.3 km (1.4 mi) from London Eye and 2.6 km (1.6 mi) from Trafalgar Square.

What's nearby

  • Financial District - 1 min walk - 0.0 km
  • Tate Modern - 6 min walk - 0.5 km
  • St. Paul's Cathedral - 6 min walk - 0.6 km
  • London Bridge - 11 min walk - 0.9 km
  • Tower of London - 16 min walk - 1.4 km

Getting around

  • Mansion House Underground Station - 4 min walk
  • London Cannon Street Station - 5 min walk
  • London (LCY-London City) - 33 min drive

Restaurants

  • ‪Rosslyn Coffee - ‬5 min walk
  • ‪Shake Shack Mansion House - ‬5 min walk
  • ‪The Sugar Loaf - ‬4 min walk
  • ‪Frequency Coffee - ‬2 min walk
  • ‪The Sea Horse - ‬3 min walk

About this property

The Westin London City

Luxury hotel connected to the convention centre in London with a full-service spa
The Westin London City offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 6458 square feet (600 square metres) and includes conference space. A 24-hour fitness centre, spa services, and multilingual staff are also featured at the luxury The Westin London City.

This 5-star London hotel is smoke free.

  • 226 guestrooms or units
  • 8 levels
  • 3 buildings
  • Conference rooms
  • 6458 sq ft of conference space
  • 600 sq. m of conference space
  • Built in 2021
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Computer for guest use
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Westin London City offers 226 air-conditioned accommodations with tablet computers and espresso makers. This accommodation offers separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 55-inch Smart televisions come with digital channels. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

This London hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and complimentary bottles of water. In-room massages, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 5 treatment rooms. Services include hot stone massages, facials, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

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4.9 out of 5, Exceptional, 1,002 reviews
The price is AU$748
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (GBP 32 per day)
  • Onsite parking available only on request

Food and drink

  • Daily English breakfast available 6:30 AM to 10:30 AM for a fee: GBP 30 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Hithe + Seek
  • Mosaic

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6,458 square feet of conference space
  • 7 meeting rooms
  • Computer station

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Doorbell and phone notification
  • Grab bar near toilet
  • Hand-held showerhead
  • Handrails in stairways (103 centimetre high)
  • Hardwood flooring in room
  • Lever door handles
  • Lift (98 centimetre wide door)
  • Magnifying mirror
  • Pool hoist on site
  • Stair-free path to entrance
  • Vibrating pillow alarm
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (110 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 3 buildings
  • 8 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2021
  • Communal living room
  • Comprehensive food waste policy
  • Double-glazed windows
  • Fireplace in lobby
  • Living plant wall
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste

Entertainment

  • 55-inch smart TV with digital channels
  • Streaming services
  • Tablet computer

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 50 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 33 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 50.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 30 per person
  • Nearby parking fee: GBP 32 per day (984 ft away)
  • Pet fee: GBP 50 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 50.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Google Pay and Apple Pay
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, cash, mobile payments, Google Pay and Apple Pay. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

The Westin London City Hotel
The Westin London City London
The Westin London City Hotel London

Frequently asked questions

What is the cancellation policy at The Westin London City?

The Westin London City offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Westin London City?

As of 31 Dec 2025, prices found for a 1-night stay for 2 adults at The Westin London City on 5 Jan 2026 start from AU$606.88, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at The Westin London City?

Yep, there is an onsite spa at The Westin London City. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as prenatal massages.

Does The Westin London City have a pool?

The Westin London City has an indoor pool. The pool is open 8:00 AM to 8:00 PM.

What makes The Westin London City a romantic place to stay?

A hot tub and a lounge bar, as well as premium bedding and massage services available in the guestrooms, help set the scene for a romantic weekend at The Westin London City.

Is The Westin London City family-friendly?

You bet! With amenities such as laundry facilities and an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that The Westin London City is a hit with families.

Does The Westin London City serve breakfast?

You bet, English brekkie is available daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at The Westin London City?

No, The Westin London City does not offer an airport shuttle service.

Is there a bar or restaurant at The Westin London City?

Yep, they've got a lounge bar and an onsite restaurant that serves local cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at The Westin London City?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at The Westin London City?

Cats and dogs are welcome at The Westin London City, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 15 kg per pet.

The Westin London City Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 254 out of 328 reviews
Rating 8 - Good. 44 out of 328 reviews
Rating 6 - Okay. 18 out of 328 reviews
Rating 4 - Poor. 4 out of 328 reviews
Rating 2 - Terrible. 8 out of 328 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Julia

Stayed 2 nights in Sep 2025

10/10 Excellent

Karol

Stayed 1 night in Sep 2025

10/10 Excellent

Youme

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was very good the hotel was clean and staff were very friendly,
Stayed 2 nights in Sep 2025

10/10 Excellent

Reishantae

Stayed 1 night in Sep 2025

8/10 Good

Jared

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, dark rooms.

Amazing staff and service, Rooms are spotless. However I can only give it 4 stars as the rooms (which are a good size), only have very small windows and are quite dark.
Stayed 3 nights in Sep 2025

10/10 Excellent

Amir

Stayed 3 nights in Aug 2025

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Spa excellent location great service really friendly staff it was the perfect choice
Stayed 2 nights in Sep 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic stay — spotless room, friendly staff, and excellent service. Spa was relaxing an
Stayed 1 night in Sep 2025

10/10 Excellent

Nav

Travelled with group
Liked: Amenities
all staff were friendly and helpful and efficient
Stayed 3 nights in Sep 2025

10/10 Excellent

Giselle

Stayed 3 nights in Jul 2025

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2025

4/10 Poor

rajveer kaur

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Poor poor stay

I had a very disappointing stay at this so-called 5-star hotel. Upon arrival, after taking full payment, I was told my room was not ready because they had offered other guests a late checkout. When I pointed out that this was not my problem and that I had booked and paid for a room from 3pm, the staff continued to justify themselves by saying the other guests were "members" and therefore had priority. It felt like they were trying to make it my issue rather than owning their poor management. After a long back and forth, we were eventually given a room, but the attitude clearly showed that guest service is not their priority. What made the experience worse was how dismissive the staff were—it even made me question if race played a role, as we are Indian and felt unfairly treated compared to how other guests were being handled. Regardless, no 5-star hotel should treat paying guests this way. Breakfast service was equally poor— painfully slow, and I’m still waiting for the almond coffee I ordered. Overall, this was nowhere near the standard of a 5-star experience. I would not recommend this hotel to anyone expecting professionalism, respect, or basic hospitality.
Stayed 1 night in Aug 2025

10/10 Excellent

Brett

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Adedayo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
spacious rooms, attentive staff, excellent property 'know-how' required for access, especially vehicular access
Stayed 2 nights in Aug 2025

10/10 Excellent

Viviane, Charlotte

Stayed 4 nights in Aug 2025

10/10 Excellent

Rhys, East York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly and helpful. The room was clean and comfortable. I would not hesitate to stay again in the future.
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Krisjan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place mostly for adults. They had great activitiea for kids as well.
Stayed 2 nights in Aug 2025

10/10 Excellent

Ashvini

Stayed 5 nights in Jul 2025

8/10 Good

Justin A Fishkin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Superb hotel. Excellent service from all staff. Premium feel but still family friendly. Highly recommend.
Stayed 2 nights in Jun 2025

10/10 Excellent

DONGHWI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

8/10 Good

yalin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I like the overall facility and pretty easy to access most of the point of interests
Stayed 3 nights in May 2025

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely fantastic hotel. The location is not great but Uber is everywhere and the Tube is a quick walk. Would definitely stay here again. Special shout out to Stalin at the front desk!
Stayed 6 nights in May 2025

10/10 Excellent

Verified traveller

Travelled with family
Stayed 3 nights in May 2025