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Norfolk Plaza

3.0 star property

Photo gallery for Norfolk Plaza

Restaurant
The exterior of Norfolk Plaza Hotel with a classic facade, large windows, and a prominent entrance.
Lobby
Property grounds
Property grounds

Reviews

6.2 out of 10

Popular amenities

  • Restaurant
  • Breakfast available
  • Business services
  • Bar
  • Laundry room
  • Housekeeping

Explore the area

View map
29-33 Norfolk Square, Paddington, London, England, W2 1RX
  • Place, Hyde Park
    ‪6 min walk‬
  • Place, Kensington Gardens
    ‪6 min walk‬
  • Place, Marble Arch
    ‪13 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪60 min drive‬

Room options

View all photos for Standard Double Room

Iron/ironing board

Standard Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Single Beds

A hotel room with two beds, a wooden headboard, a bedside table with a lamp, a chair, and a window with curtains.

Standard Twin Room, 2 Single Beds

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Single Room

A room with a wooden desk, a chair, a bed with a patterned bedspread, a television, a mirror, a telephone, and a wooden door.

Standard Single Room

  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Triple Room, 3 Single Beds

Iron/ironing board

Standard Triple Room, 3 Single Beds

  • Sleeps 3
  • 3 Single Beds

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About the area

London

At Norfolk Plaza you'll be within just a 10-minute stroll of popular attractions like Hyde Park and Kensington Gardens. Highlights at this Edwardian hotel include a restaurant and a bar/lounge. .This smoke-free hotel offers free WiFi in public areas, a business centre and a 24-hour front desk. Other amenities include laundry facilities, dry cleaning/laundry services and multilingual staff. Buffet breakfast is available daily between 7:00 AM and 10:00 AM. There's also the convenience of an airport shuttle. .Within a 20-minute walk of this 3-property class London City Centre hotel, attractions include Marble Arch and Park Lane.

What's nearby

  • Hyde Park - 6 min walk - 0.5 km
  • Kensington Gardens - 6 min walk - 0.5 km
  • Paddington Central - 9 min walk - 0.8 km
  • Marble Arch - 13 min walk - 1.2 km
  • Park Lane - 15 min walk - 1.3 km

Getting around

  • Paddington Underground Station - 2 min walk
  • London Paddington Station - 3 min walk
  • London (LCY-London City) - 58 min drive

Restaurants

  • ‪CÉ LA VI London - ‬4 min walk
  • ‪Angus Steakhouse Paddington - ‬2 min walk
  • ‪Blank Street Coffee - ‬2 min walk
  • ‪Paramount Lebanese Kitchen - ‬2 min walk
  • ‪The Dickens Tavern - ‬2 min walk

About this property

Norfolk Plaza

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business centre and a meeting room are available.

WiFi and wired Internet are free in public spaces. Norfolk Plaza also features multilingual staff, laundry facilities, and dry cleaning/laundry services.

This 3-star London hotel is smoke free.

  • 87 guestrooms or units
  • 7 levels
  • 3 buildings
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Lift
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
Norfolk Plaza offers 87 accommodations with coffee/tea makers. Bathrooms include a shower and hairdryers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

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  • 24/7 front desk
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includes taxes & fees
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Property amenities

Internet

  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Airport shuttle available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: GBP 6.75 per person
  • A bar/lounge
  • A restaurant

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Meeting room

Accessibility

  • Lift

More

  • 3 buildings
  • 7 floors
  • Edwardian architecture
  • Smoking not allowed

Room amenities

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker

More

  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 6.75 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash.

Property is also known as

Hotel Norfolk Plaza
Norfolk Plaza
Norfolk Plaza Hotel
Norfolk Plaza Hotel London
Norfolk Plaza London
Norfolk Plaza Hotel London, England
Norfolk Plaza Hotel
Norfolk Plaza London
Norfolk Plaza Hotel London

Frequently asked questions

What is the cancellation policy at Norfolk Plaza?

Norfolk Plaza offers free cancellation on select room rates. Check out the cancellation policy for more info.

Does Norfolk Plaza serve breakfast?

Sure does, buffet breakfast is offered daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Norfolk Plaza?

No, Norfolk Plaza does not offer an airport shuttle service.

Is there a bar or restaurant at Norfolk Plaza?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Norfolk Plaza?

Check-in begins at 2 PM. Check-out time is 11 AM.

Are pets allowed at Norfolk Plaza?

No, pets are not allowed.

Norfolk Plaza Reviews

Reviews

6.2
Rating 10 - Excellent. 75 out of 993 reviews
Rating 8 - Good. 295 out of 993 reviews
Rating 6 - Okay. 309 out of 993 reviews
Rating 4 - Poor. 205 out of 993 reviews
Rating 2 - Terrible. 109 out of 993 reviews

6.4/10

Cleanliness

7.4/10

Staff & service

5.4/10

Amenities

5.0/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Chris

Disliked: Property conditions & facilities
El Hotel esta muy bien ubicado, la ducha salia caliente al igual que la habitsvion estaba bien calefaccionada. Ahora las instalaciones en estado deplorable jamas le han hecho un mantenimiento.
Stayed 4 nights in Mar 2020
Verified

4/10 Poor

Jennifer

Disliked: Cleanliness, amenities, property conditions & facilities
L hôtel et très bien placé c est tout propreté à revoir et surtout l état des chambre médiocre lit cassé carreaux dans la salle de bain cassé qui s enlevé vraiment dangereux pour les enfants
Stayed 3 nights in Mar 2020
Verified

2/10 Terrible

Wolfgang

Disliked: Cleanliness, property conditions & facilities
Ich hatte ein Nichtraucherzimmer gebucht und bekam ein Raucherzimmer im 5.Stock.(Smokersfloor). Das Zimmer war ständig eiskalt, weil die Heizung immer wieder abgestellt wurde.Am dritten Tag hatte ich eine Erkältung, mit der ich auch nach Hause flog. Das kostenlose WIFI existiert auch nicht. Nie mehr Norfolk Plaza.
Stayed 7 nights in Mar 2020
Verified

8/10 Good

Vlado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice stay for a reasonable price

The room was clean and for smokers (I am). The breakfast was perfect. No hot water sometimes.
Stayed 5 nights in Mar 2020
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Elendige senge (man kunne nærmest ikke finde en stilling hvor man ikke fin en fjeder i kroppen), dårlig rengøring - vi fik et rygerværelse selvom vi havde bedt om et ikke-ryger værelse. Fred vær med det, der lugtede ikke af røg så vi tog det. Dog fandt vi gamle skodder under sengen og da vi pointerede det overfor personalet i receptionen blev vi mødt med en flabet attitude om at det var meget normalt og om vi ikke selv røg (hvilket vi bestemt ikke gør) men han sagde dog at rengøringen ville fjerne dem næste morgen... men nej de blev aldrig fjernet
Stayed 5 nights in Mar 2020
Verified

2/10 Terrible

Babak

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is fantastic, minutes walk from Paddington station and in the vicinity of many great sights London has to offer. But that and maybe the price is all that's great about this hotel. It is dirty, mismanaged, and in poor condition. Expedia advertised this hotel as a three-star. One star is a star too many for this establishment.
Stayed 4 nights in Mar 2020
Verified

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Slitt hotell, flere sure ansatte, kun wifi i resepsjon, gammel 14 tommer tv med 3! kanaler, dårlige bad. Eneste fordel er plassering og pris.
Stayed 3 nights in Mar 2020
Verified

8/10 Good

Svebja

Liked: Cleanliness, amenities
Für den Preis und die super Lage kann man grundsätzlich nichts sagen. Zum schlafen vollkommen ausreichend- länger würde ich mich nicht aufhalten. Personal war an der Rezeption teils sehr unfreundlich. Sauber und Ordentlich war es. Frühstück war dafür sehr gut - alles da was man brauch.
Stayed 2 nights in Feb 2020
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Het enige was goed was, is de ligging vlak bij Paddington station en allerlei winkels en restaurants in de omgeving. Het hotel zelf is echt compleet verouderd (volgens mij al 40 jaar niets meer vernieuwd) en ook vies. Vloerbedekking weggesleten en veel onbekende vlekken, bloed op de gordijnen en schimmel in de badkamer. Bedden versleten en kapot met veel vlekken, matrassen ook helemaal op, je ligt gewoon op de veren van de matras. Ook het ontbijt is erg karig, weinig keus en eieren alleen te krijgen tegen extra betaling.
Stayed 2 nights in Feb 2020
Verified

4/10 Poor

Fredrik

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Förväntar mig mer...

Jag hade förväntat mig mer. Gamla slitna sängar, dålig internetkoppling som till och från kopplade ifrån, inte varmt vatten i duschen utan bara ljummet. Slitet rum, nej finns nog bättre alternativ.
Stayed 4 nights in Feb 2020
Verified

6/10 Okay

Rikke

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Dejlig tæt på transport. God lokation . Søde medarbejder. God str. værelse. Elendig gammel fjedret seng . Sov dårligt fik ondt i skulder og ryg. Nedslidt inventar. Meget lydt , fik værelse lige ved elevatoren , det kunne høres da gulvene knirker voldsom og giver efter. Okay morgenmad.
Stayed 2 nights in Feb 2020
Verified

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Pleasant stay

Staff are very helpful and greet you with a smile
Stayed 1 night in Feb 2020
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Vriendelijk personeel, ontbijt prima en ligging uitstekend met Paddington station om de hoek. Mindere punten zijn de staat vd kamers. Tegels in badkamer los, vloer kraakt aan alle kanten, tv maar 1 kanaal. Maar voor kort verblijf en die prijs voldoet het aan de verwachting.
Stayed 2 nights in Feb 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everthing is good. Only the water is little bit cold
Stayed 3 nights in Feb 2020
Verified

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Hotel en kamers zijn oud. Alles is versleten en lelijk. Wel schoon. Personeel aardig en behulpzaam. Bedden hebben erg harde matrassen.
Stayed 2 nights in Feb 2020
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Het is allemaal vergane glorie. Roest in de badkamer, oud versleten vloerkleed, behang gebladderd, tegels badkamer los, lelijke kitranden. Verder wel schoon. Bedden hard als een plank. Opknappen ?? Renoveren?
Stayed 2 nights in Feb 2020
Verified

4/10 Poor

Grazia

Disliked: Cleanliness, amenities, property conditions & facilities
Die Lage des Hotels war super. Leider das ganze Hotel innen war sehr alt,schmutzig. Unsere Zimmer war in einen katastrophalen Zustand. Sogar Bett vom meiner Tochter ist zusammen gebrochen. Alles sehr alt, schmutzig und kaputt. Ich habe auch Bilder gemacht.....Wir sind sehr enttäuscht.
Stayed 5 nights in Jan 2020
Verified

8/10 Good

Anne

Liked: Cleanliness, staff & service, room comfort

Handy hotel.

Cosy and quiet hotel. Very poor quality TV if you enjoy your TV in bed though. It has a handy lift and is clean. Handy for all amenities and central. Safe area with shops and eateries all around. Situated on a nice quiet square. Great for price.
Stayed 4 nights in Feb 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all normal, location very good, near metro, still very quiet place
Stayed 3 nights in Feb 2020
Verified

8/10 Good

Verified traveller

Liked: Staff & service
Es ist alles ziehmlich alt.Das Personal ist sehr freundlich. Für ein Wochenende war es ok😉
Stayed 2 nights in Feb 2020
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Eigentlich hat mir nichts gefallen. Ich frage mich wie so ein Hotel vier Sterne haben kann
Stayed 6 nights in Feb 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Svensktalande personal. Stort och bra rum även om det var lite slitet. Lät lite i elementen på kvällen när dom drog igång värme cirkulationspump. Väldigt bra hotell för priset jag betalade.
Stayed 3 nights in Feb 2020
Verified

4/10 Poor

Myriam

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bon emplacement mais vieillot, couloirs etroits, tv des annees 60 et surtout pas de chauffage en fevrier
Stayed 1 night in Feb 2020
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I visited the prperty over 30 yrs ago, and i had expection, only i had moved on and the property had,nt. The carpets where threadbare, the beds where uncomfortable with thin mattresses, the rooms certainly needed freshing up. Its in a great central location, jyst needs some TLC. Asked if i would stay again??? Mayb
Stayed 2 nights in Jan 2020
Verified

6/10 Okay

Guillaume

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Expensive for what it is

The hotel is expensive (£70 a night) for what it is. This is explained by the central location (Paddington station). However, the rooms are not clean, the shower and flush barely work, the lift is inconvenient (the button "zero" to go to the ground floor did not work... so you could use the lift to go up, but not down),... If you're on budget, it's an ok place to stay one night.
Stayed 4 nights in Jan 2020