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Kensington Serviced Apartments

Property class: 3.5

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Reviews

4.8 out of 10

Popular amenities

  • Kitchen
  • Free Wi-Fi
  • Laundry room
  • Parking available
  • Housekeeping

Explore the area

View map
Cromwell Road, London, England, SW7 4EJ
  • Place, Cromwell Road
    ‪1 min walk‬
  • Place, Imperial College London
    ‪10 min walk‬
  • Place, Natural History Museum
    ‪12 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪52 min drive‬

Room options

View all photos for Standard Studio

Desk, soundproofing, iron/ironing board, free WiFi

Standard Studio

  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Bunk Studio, Triple

Desk, soundproofing, iron/ironing board, free WiFi

Bunk Studio, Triple

  • 19 sq m
  • Sleeps 3
  • 1 Queen Bunk Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Family Studio

Family Studio | Private kitchenette

Family Studio

  • 24 sq m
  • Sleeps 5
  • 1 Queen Bed, 1 Queen Bunk Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Family Studio, 2 Queen Beds

Desk, soundproofing, iron/ironing board, free WiFi

Family Studio, 2 Queen Beds

  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Family Studio, 2 Queen Beds, Balcony

Family Studio, 2 Queen Beds, Balcony | Balcony

Family Studio, 2 Queen Beds, Balcony

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Deluxe Apartment, 2 Bedrooms, Balcony

Deluxe Apartment, 2 Bedrooms, Balcony

Deluxe Apartment, 2 Bedrooms, Balcony

  • 80 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Family Studio, Lower Ground Floor

Desk, soundproofing, iron/ironing board, free WiFi

Family Studio, Lower Ground Floor

  • 31 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Studio, Patio, Garden Area

Desk, soundproofing, iron/ironing board, free WiFi

Studio, Patio, Garden Area

  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Studio

Superior Studio

Superior Studio

  • 22 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Bunk Studio, Double

Desk, soundproofing, iron/ironing board, free WiFi

Bunk Studio, Double

  • 17 sq m
  • Sleeps 2
  • 1 Queen Bunk Bed
  • Free Wi-Fi

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About the area

London

Kensington Serviced Apartments places you in the centre of London, within just a 5-minute stroll of Bupa Cromwell Hospital and within 15 minutes of Natural History Museum. .Each apartment is soundproofed and features free WiFi, a flat-screen TV and a coffee/tea maker. In-room dining is easy with a kitchen that comes equipped with a fridge, a microwave and a stovetop. An iron/ironing board and a desk are also available. Weekly housekeeping is available. .This smoke-free apartment building offers free WiFi in public areas, express check-in and luggage storage. Additionally, you'll find laundry facilities. There's also the convenience of self parking.
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What's nearby

  • Cromwell Road - 1 min walk - 0.2 km
  • Imperial College London - 10 min walk - 0.9 km
  • Natural History Museum - 12 min walk - 1.0 km
  • Royal Albert Hall - 15 min walk - 1.3 km
  • Hyde Park - 17 min walk - 1.5 km

Getting around

  • Earl's Court Station - 6 min walk
  • West Brompton Station - 15 min walk
  • London (LCY-London City) - 53 min drive

Restaurants

  • ‪Club Lounge - ‬7 min walk
  • ‪Caffè Nero - ‬9 min walk
  • ‪Fait Maison - ‬9 min walk
  • ‪Pret a Manger - ‬6 min walk
  • ‪Cast Iron Bar & Grill - ‬2 min walk

About this property

Kensington Serviced Apartments

As a guest of Kensington Serviced Apartments, you'll find laundry facilities and express check-in. Public spaces have free WiFi. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3.5-star London apartment is smoke free.

  • 16 guestrooms or units
  • Self-service laundry
  • Express check-in
  • Storage area for luggage
  • No smoking on site
Kensington Serviced Apartments offers 16 accommodations with coffee/tea makers and an iron/ironing board. Accommodation at this 3.5-star apartment has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include baths or showers.

This London apartment provides complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 40 per day)
  • Limited on-site self parking

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Oven

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Bathtub or shower
  • Towels provided

Entertainment

  • Flat-screen TV

Laundry

  • Laundry facilities

Work spaces

  • Desk

Pets

  • No pets allowed

Suitability/Accessibility

  • Smoke-free property

Services and conveniences

  • Daily housekeeping
  • Iron/ironing board
  • Luggage storage

Location highlights

  • In the city centre
  • Near a metro station

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 16 units
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

Information provided by the property may be translated using automated translation tools

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: GBP 40 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. For guests' safety, the property includes a fire extinguisher in all accommodation.

Property is also known as

Kensington Serviced Apartments Apartment
Serviced Apartments Apartment
Kensington Serviced Apartments London
Kensington Serviced s London
Kensington Serviced Apartments London
Kensington Serviced Apartments Apartment
Kensington Serviced Apartments Apartment London

Frequently asked questions

Is parking available at Kensington Serviced Apartments?

Yep, Kensington Serviced Apartments has a self car park for GBP 40 per day. A self car park is also available, for a fee. Onsite parking is limited.

Is there a free airport shuttle available at Kensington Serviced Apartments?

No, Kensington Serviced Apartments does not offer an airport shuttle service.

What time are check-in & check-out at Kensington Serviced Apartments?

Check-in begins at 3:00 PM. Check-out time is 10 AM.

Are pets allowed at Kensington Serviced Apartments?

No, pets are not allowed.

Kensington Serviced Apartments Reviews

Reviews

4.8
Rating 10 - Excellent. 0 out of 15 reviews
Rating 8 - Good. 2 out of 15 reviews
Rating 6 - Okay. 5 out of 15 reviews
Rating 4 - Poor. 4 out of 15 reviews
Rating 2 - Terrible. 4 out of 15 reviews

4.8/10

Cleanliness

4.6/10

Staff & service

5.2/10

Property conditions & facilities

Reviews

Verified review

4/10 Poor

Lala

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This apartment is in the basement, there are several very narrow stairs to reach to the street level and moving luggage up and down was very uncomfortable and I tripped and fell couple of times. The overall cleanliness of the room was poor. Bed sheets were not clean and the toilette area had used toiletery from looked like a long time ago. The location is good though. There is no housekeeping or anyone/ concierge as a matter of fact.
Stayed 4 nights in Mar 2018
Verified review

2/10 Terrible

rob

Disliked: Cleanliness, property conditions & facilities, communication
Could not find this property, came across another family who were also walking around aimlessly trying to find where it is? Having popped into other hotels, we soon realized that many many other people had been on the same search in the past!! tried calling the number, with no response. eventually got through to someone at Expedia who also failed to contact the property. We were left stranded in London with 3 children and nowhere to stay! had to get a refund, but no alternative accommodation available! Luckily the kind staff at the Hilton managed to sort us a room for the night so that we didn't have to cut short our London stay! We are still not sure if this property actually exists or whether it's all a scam?? I would like to think that a big company like Expedia would check before listing on their site! Shame, the apartments look great! but as to if they exist, who knows!?!?!? Good Luck
Stayed 1 night in Oct 2022
Verified review

4/10 Poor

Kuan-Chen

Disliked: Cleanliness, staff & service, room comfort

極度不推薦

我訂了3個大人、2個小孩的房間，網站上註明的是一個加大雙人床、上下鋪、沙發床，實際入住發現是一張雙人床上下舖＋沙發床。上鋪的高度約200公分高太危險了，小孩只能擠沙發床，但打開發現沒有床單、棉被、枕頭，最重要的是房間小到不行。打電話聯絡才知道入房時間很片面的規定下午4點才能入房，更誇張的是沒有任何地方能先寄放行李，這樣的設備與服務一個晚上要3百多英鎊很不值得。這次經驗，我不會再使用hotels.com的訂房服務，我覺得他們的篩選與旅館的資訊不實在。
Stayed 3 nights in Aug 2018
Verified review

8/10 Good

Nerylene

Liked: Cleanliness, property conditions & facilities, room comfort
The place is not in Cromwell like what the says in the description but still in a very nice and safe area. The place is near the train station and stores. The place looks big in the picture.
Stayed 4 nights in Jul 2018
Verified review

6/10 Okay

Lorraine

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Rooms etc were fine... they need much much much better communication on the check-in process though, and the address on the expedia site is also incorrect. My sister spent 30 minutes dragging a suitcase around with 2 small children trying to find the place and then when we called and got the correct address, she spent another 15 minutes trying to find a way into the reception desk. I finally called the number on the reservation for the 2nd time, and was told that "The receptionist has gone home" (It was 5.45pm) and only when I asked how do we get into the room we booked, was told we need a security code. Anyway, eventually after almost an hour, she got into her room. Make it easier for people!!
Stayed 1 night in Jul 2018
Verified review

8/10 Good

Ricky

Liked: Staff & service, property conditions & facilities, room comfort
Excellent location next to Gloucester road station, Victoria was next station. Easy to get out . The only thing I did not like noise if the train. Also no A/C.
Stayed 3 nights in Jul 2018
Verified review

2/10 Terrible

C

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible for the price damaged floor dirty bath tub. No AC. Beds horrible . Husband slept on the kitchen floor . Bath tub dirty . Called Expedia to complain on arrival. No other hotel available in area . Asked manager for refund . Could not switch hotels .
Stayed 2 nights in Jul 2018
Verified review

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
did not email me a check in time, but when I arrived, found out I couldn't check in for 3 more hours. said they clean weekly, but I was there for 9 days, and no one replace toilet paper or towels, so I had to buy my own. there was no fan in the room. called and asked, and she said one would be delivered. It was not the next day so I tracked down the lady who cleaned, and she brought one. walls and floors seemed very thin, so I was constantly woken up.
Stayed 9 nights in Jun 2018
Verified review

6/10 Okay

Verified traveller

Disliked: Room comfort

사진과는 다른 숙소

사진과는 조금 많이 달랐던 숙소 에어콘이 없어 창문을 열어놓고있어도 더웠습니다 ㅜㅠ 겨울엔 괜찮을듯
Stayed 4 nights in Jun 2018
Verified review

6/10 Okay

Rovert

Liked: Staff & service
Disliked: Room comfort

Not the best and not the worst

Good: communication with the office and their willingness to address our issues. Location for sight seeing in London Fully functioning kitchenette, laundry. Bad: size. It’s cramped with two queen beds. The shower is not sized for 6’+ people. Comfort of furniture was not good. They did try to get another mattress to address the problems and that was good. There’s no place to store luggage so it’s out of the way. That would have made some of the size issues seem lesser.
Stayed 13 nights in Jun 2018
Verified review

2/10 Terrible

Tracy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst place I’ve ever seen

We immediately left and checked into a different hotel - this place is disgusting and should be removed from Expedia. I plan on requesting a refund when we get back to the states.
Stayed 3 nights in Jun 2018
Verified review

6/10 Okay

Rob

Liked: Cleanliness

Adress is not correct and not accurate

Location listed as Kensington Serviced Apartments London, England, United Kingdom is not accurate. I had to call the number:+44--7411388164 and the lady who answered nicely gave me directions to go a to a different building, then she gave me a code to open the front door of the building to get the keys from a security box located inside, then she told me were to find the apartment next door to the building. I was lucky to have a cell phone that worked in London, otherwise it would be impossible to find this place. I never saw a person in charge of this property, however the apartment is well located and clean.
Stayed 2 nights in May 2018
Verified review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not at all happy. Could not stay there. Had to bo

So shocked we left and never stayed there. We booked a two bedroom apartment at a different addresses. When we are in London we were directed to a completely different site. We spent two hours on the phone but the manager was unavailable to speak with us. It was miss discribed and we were ripped off totally. We will not book online again
Stayed 4 nights in May 2018
Verified review

4/10 Poor

Sylvie

Disliked: Staff & service

voyage en famille

Nous sommes arrivés le 21/4 , il n' y avait personne pour nous accueillir, mais nous le savions. Nous avions les codes pour retirer les clefs dans un coffre.. Appartement en entresol , sans vue,(sur la porte des poubelles)propre , sauf très humide , le chauffage n' était pas branché. Salle de bain extrêmement petite, mais à notre très grand regret sans chauffage! L' humidité de la douche de la veille ne séchait pas.Obligés de laisser la porte ouverte et de mettre le chauffage du couloir à fond pour se doucher. Deux grands lits en 120cms et non en 140cms!! Nous sommes repartis le 21/4 au matin , sans voir personne.
Stayed 5 nights in Apr 2018
Verified review

6/10 Okay

Alberto

Disliked: Cleanliness, staff & service

It's OK, good location, big opportunities.

I travelled with my family for an 8 day vacation to London. It was nice to be able to check in early, Unfortunately the lady in charge (Mia) didn't get there on time when we got there, after calling her multiple times (thanks god for Skype, otherwise would be super expensive), she picked up the phone and gave me the codes to get into the apartment. Now, the apartment is in a great location, I was expecting a little more (I travel within the US for business and used to 2 bedroom hotel rooms/apartments), but understanding that is London, I guess is ok. It's one bedroom, bunk bed, kitchen, dining, sofa is all together in the same room, and bathroom is separate. Floor wasn't super clean, but not bad. So overall I would say is ok, but I was expecting more for the price we paid.
Stayed 8 nights in Mar 2018