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DoubleTree by Hilton Hotel London ExCel

Property class: 4

Photo gallery for DoubleTree by Hilton Hotel London ExCel

A modern hotel with a curved facade, large windows, and a waterfront view.
A hotel room with a large bed, a sofa, and a view of the city.
A restaurant setting with tables set for dining, featuring a mix of pink and grey upholstered chairs and a white tablecloth.
A modern restaurant with high ceilings, large windows, and a variety of seating arrangements.
A modern hotel lobby with wooden flooring, seating areas, a flat-screen TV, and a reception desk.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is AU$160
includes taxes & fees
8 Nov - 9 Nov

Explore the area

View map
Excel, 2 Festoon Way, Royal Victoria Dock, Newham, London, England, E16 1RH
  • Place, Excel London
    ‪3 min walk‬
  • Place, Thames Barrier Park
    ‪12 min walk‬
  • Place, Royal Victoria Bridge
    ‪13 min walk‬
  • Airport, London (STN-Stansted)
    ‪58 min drive‬

Room options

View all photos for Room, 1 Queen Bed

A hotel room with a bed, a desk with a chair, a television, and a view of the city through the window.

Room, 1 Queen Bed

8.6 out of 10
Excellent
(57 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed (Water View)

A hotel room with a large bed, a desk, an orange chair, a TV, and a view of a cityscape and water.

Deluxe Room, 1 Queen Bed (Water View)

9.6 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed with Sofa bed

A hotel room with a large bed, a sofa, a small table, and a door.

Room, 1 Queen Bed with Sofa bed

8.8 out of 10
Excellent
(26 reviews)
  • 21 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room, 2 Single Beds (Guest)

A hotel room with a grey armchair, an orange chair, a flat-screen TV, a framed artwork, and a small table with a water bottle and a glass.

Room, 2 Single Beds (Guest)

9.4 out of 10
Exceptional
(16 reviews)
  • 21 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 2 Single Beds

A hotel room with a grey armchair, an orange chair, a flat-screen TV, a framed artwork, and a small table with a water bottle and a glass.

Deluxe Room, 2 Single Beds

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 24 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 2 Single Beds, Accessible

A hotel room with a grey armchair, an orange chair, a flat-screen TV, a framed artwork, and a small table with a water bottle and a glass.

Deluxe Room, 2 Single Beds, Accessible

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 24 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 2 Single Beds, Accessible

A hotel room with a grey armchair, an orange chair, a flat-screen TV, a framed artwork, and a small table with a water bottle and a glass.

Room, 2 Single Beds, Accessible

8.0 out of 10
Very good
(1 review)
  • 21 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 Queen Bed, Accessible

A hotel room with a large bed, a desk, a chair, a TV mounted on the wall, and a window with curtains.

Room, 1 Queen Bed, Accessible

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, City View

A modern hotel room with a large bed, a desk with a chair, a TV, and a plant.

Suite, 1 King Bed, City View

8.0 out of 10
Very good
(1 review)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed (Water View)

A hotel room with a modern design, featuring a leather chair, a round mirror, a white console table with a vase of flowers, and a bed with a wooden headboard.

Deluxe Suite, 1 King Bed (Water View)

  • 54 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Water View)

A hotel room with a large bed, a chair, a table, and a window with curtains.

Deluxe Room, 1 King Bed (Water View)

8.8 out of 10
Excellent
(5 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, City View

A hotel room with a large bed, a bedside table with a lamp, and a telephone.

Suite, 1 Queen Bed, City View

  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Balcony, City View

A modern hotel room with a large bed, a desk with a chair, a TV, and a plant.

Suite, 1 Queen Bed, Balcony, City View

  • Ocean view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed, Balcony

A hotel room with a large bed, a desk with a TV, a chair, and a view of the city through large windows.

Deluxe Room, 1 Queen Bed, Balcony

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the area

London

At DoubleTree by Hilton Hotel London ExCel you'll be 0.5 km (0.3 mi) from Excel London and 3.9 km (2.4 mi) from The Arena. Highlights at this hotel include a restaurant, a 24-hour gym and a bar/lounge. .This business-friendly hotel offers free WiFi in public areas, a fitness centre and a business centre. Other amenities include a snack bar/deli and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 7 AM and 11 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Places within a 15-minute drive of this 4-property class Docklands hotel include London Stadium and Westfield Stratford City.

What's nearby

  • Excel London - 3 min walk - 0.3 km
  • Thames Barrier Park - 12 min walk - 1.0 km
  • Royal Victoria Bridge - 13 min walk - 1.2 km
  • IFS Cloud Royal Docks Station - 3 min drive - 2.0 km
  • ISKCON Bhaktivedanta Manor - 5 min drive - 2.3 km

Getting around

  • Prince Regent Station - 5 min walk
  • West Ham Station - 7 min drive
  • London (LCY-London City) - 7 min drive

Restaurants

  • ‪Caffè Nero - ‬14 min walk
  • ‪Costa Coffee - ‬13 min walk
  • ‪Subway - ‬10 min walk
  • ‪Sandwich & Co. - ‬14 min walk
  • ‪Juniper & Co Bar & Kitchen - ‬14 min walk

About this property

DoubleTree by Hilton Hotel London ExCel

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre and 2 meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 882 square feet (82 square metres) and includes conference space. A 24-hour fitness centre, a terrace, and a vending machine are also featured at the business-friendly DoubleTree by Hilton Hotel London ExCel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star London hotel.

  • 287 guestrooms or units
  • 9 levels
  • 882 sq ft of conference space
  • 82 sq. m of conference space
  • Built in 2003
  • Deli
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
DoubleTree by Hilton Hotel London ExCel offers 287 air-conditioned accommodations with laptop-compatible safes and a safe. Televisions come with pay-per-view films. Bathrooms include complimentary toiletries and hairdryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

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  • Pet-friendly
  • Free Wi-Fi
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  • Air-conditioning
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (GBP 15 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7 AM to 11 AM on weekends; GBP 19.50 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym

Family friendly

  • In-room cot
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 882 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • On the waterfront
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 9 floors
  • Banquet hall
  • Built in 2003
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Pay films
  • TV

Food and drink

  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 10
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property will place a credit card authorization for GBP 50 for any bookings where payment for the stay will be made on site instead of at the time of booking.

Access methods

Staffed front desk

Pets

  • Pets: GBP 35 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 77 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 19.5 per person
  • Self-parking fee: GBP 15 per night
  • Pet fee: GBP 35 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: GBP 10 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property class

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Ramada Hotel London Docklands
Ramada London Docklands
DoubleTree Hilton Hotel London ExCel
DoubleTree Hilton London ExCel
DoubleTree by Hilton Hotel London ExCel Hotel
DoubleTree Hilton Hotel ExCel
DoubleTree by Hilton Hotel London ExCel London
DoubleTree by Hilton Hotel London ExCel Hotel London

Frequently asked questions

What is the cancellation policy at DoubleTree by Hilton Hotel London ExCel?

DoubleTree by Hilton Hotel London ExCel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at DoubleTree by Hilton Hotel London ExCel?

As of 26 Oct 2026, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Hotel London ExCel on 8 Nov 2026 start from AU$160, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at DoubleTree by Hilton Hotel London ExCel?

Yep, DoubleTree by Hilton Hotel London ExCel has a self car park for GBP 15 per night. A self car park is also available, for a fee. Onsite parking is limited.

Is DoubleTree by Hilton Hotel London ExCel family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that DoubleTree by Hilton Hotel London ExCel is a hit with families.

Does DoubleTree by Hilton Hotel London ExCel serve breakfast?

Yep, buffet breakfast is on offer weekdays from 6:30 AM to 10:30 AM and on weekends between 7 AM and 11 AM.

Is there a free airport shuttle available at DoubleTree by Hilton Hotel London ExCel?

No, DoubleTree by Hilton Hotel London ExCel does not offer an airport shuttle service.

Is there a bar or restaurant at DoubleTree by Hilton Hotel London ExCel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at DoubleTree by Hilton Hotel London ExCel?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at DoubleTree by Hilton Hotel London ExCel?

Dogs are welcome at DoubleTree by Hilton Hotel London ExCel, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 35 kg per pet.

DoubleTree by Hilton Hotel London ExCel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 569 out of 1004 reviews
Rating 8 - Good. 237 out of 1004 reviews
Rating 6 - Okay. 119 out of 1004 reviews
Rating 4 - Poor. 38 out of 1004 reviews
Rating 2 - Terrible. 41 out of 1004 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and stylish Hotel near the water.fantastic staff,I was happy with everything, looking forward to my next visit.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, tidy helpful staff even got a Cooke upon arrival. All in all a great stay.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great service,
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Good location and relaxing
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean tidy welcoming hotel. Friendly staff. Great restaurant/bar.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good well stocked buffet breakfast Very clean Staff perfect
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff. Got a cookie and an ice cream when checking in due heat
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was fine
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Staff friendly and helpful, clean facilities and comfy beds!
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, nice and enjoyable breakfast
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place very friendly
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Expensive but very convenient if you are attending a meeting at Excel.
Stayed 5 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff and welcoming and helpful. Cookie on arrival was a lovely surprise. Hotel is clean, our room was pretty basic but had everything we needed. We ate in the bar area and the menu was really good, staff in there are great too. Overall a good stay.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my room -> I stayed here for the London Marathon and was minutes away from the tube & Excel centre! Really great locatiin
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, great breakfast, lovely staff - the drinks/snacks however are insanely expensive!
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The team were really lovely and it was very close to transport
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, Nice staff and Good views
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff and amazing property
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Staff were amazing
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
This is a great location for an event at the excel. The only complaint we had were the beds, my husband and I both found it to bed very hard and uncomfortable.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet room Helpful staff Midday checkout Well placed for ExCel and HM Passport Office 15 mins walk
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Clean and beds were spacious
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely two night stay. Staff were extremely welcoming, friendly, professional and helpful. Great facilities in a spotless room. Breakfast was delicious, with a varied choice of hot and cold food. We would definitely stay here again.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Very friendly staff and lovely food.
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent breakfast. Calm environment. Great staff.
Stayed 4 nights in Mar 2026