2/10 Terrible
Rio
Travelled with family and small children
20 Mar 2025
DO NOT STAY HERE!
Book for my partner and two young kids the night before their trip to Disneyland. What a mistake this hotel was!!
The pictures you see on the site are nothing like what you walk in to!
The room was dirty and smelt like sewage! The shower was broken and did not hang on the shower wall it was just hanging and would not turn on/off at times!
The kids laid on the bed which they fell through because the bed was broken and not safe to use! And to top it off there was a bed bug crawling along the rug in the room.
My partner went to reception to ask for a new room and was told no as they have no more rooms and there is no shops open to allow them to fix the bed or shower. So told her there is nothing that can be done!
Her and the kids were so upset I rang the hotel and stated this is not acceptable and if they have no more rooms to put them up in a different hotel or at least offer a new bed! The reception man stated “she did not ask for a new bed she has to ask for one if she wants one” surely it’s common sense to offer a new bed if one is broken!!
The reception man also said they can get a full refund but they have to leave the room now so he wanted a women and two young kids to be on the streets of London at 9.30pm with suit cases hardly safe and reasonable!
I asked to speak to the hotel manager which he refused. PLEASE DO BOT WASTE YOUR MONEY ON THIS HOTEL!
Rio
Stayed 1 night in Mar 2025