Our stay was disappointing overall. The air conditioning was ineffective, the fridge was utterly useless, and even after being moved to another room, the problems remained. Housekeeping was inconsistent — the floors weren’t hoovered on one occasion, and when we asked for the duvet to be changed, we were told it wasn’t necessary, although it was eventually replaced. Daily maintenance noise also made it hard to relax. While staff did respond to complaints, the overall comfort and service fell below the standard we expected from Novotel.