2/10 Terrible
Tony
3 Sept 2025
Disliked: Staff & service
If you want an unforgettable vacation, be aware that this hotel may double-book accommodations, leaving the room type dependent on who checks in first. When I arrived, the cottage assigned to me looked very different from the photos and from what I had reserved. It was smaller, the kitchen layout was different, and the bathroom lacked a bathtub.
I went back to the front desk to confirm, and the staff acknowledged that I had reserved a different room type, but explained that it was already occupied. I also contacted Expedia to report the issue, but after my trip I was told that the hotel insisted there was no problem and refused to refund.
I reserved the Luxury Chalet but was placed in the Family Chalet instead. I don’t understand how this was considered acceptable when the accommodations clearly did not match my reservation.
Tony
Stayed 2 nights in Aug 2025