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"Room service not up to what I expect from a 5 star property. Impressive lobby area, our room was large with great view of HK harbour. Room probably ... " More

By a verified traveller on Sun 21 Apr 2019

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Hotel Description

A luxury stay in the heart of Kowloon awaits you at Kowloon Shangri-La, Hong Kong. Within a short 5-minute stroll, you'll find Tsim Sha Tsui Promenade and K11 Shopping Mall. Highlights at this family-friendly hotel include 5 restaurants, a full-service spa, and a free area shuttle.

You can enjoy free WiFi, free wired Internet, and in-room childcare, featured in all 688 rooms. Premium linens invite a comfortable night's sleep, and you'll find nice touches like bathrobes and slippers. 24-hour room service, coffee/tea makers, and free newspapers are also available.

A day of pampering at Health Club can include massages and body wraps along with access to the sauna. The restaurant, Angelini, serves Italian cuisine and is open for lunch and dinner. At the hotel's own bar/lounge, you can stop for a drink. Enjoy the health club and sauna. Business amenities include a meeting room, a business center, and limo/town car service. Additionally, you'll find free WiFi in public areas, a coffee shop/café, and coffee/tea in a common area. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle.

Places within a 15-minute walk of this 5-star Tsim Sha Tsui hotel include Kowloon Mosque and Islamic Centre and Hong Kong Cultural Centre.

Deluxe King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$183* Per night/room 1 Nov. - 2 Nov.

Horizon Club Deluxe Twin Room with Club Lounge Access

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Horizon Club Deluxe Harbour View Twin Room with Club Lounge Access

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Horizon Club Deluxe King Room with Club Lounge Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Horizon Club Deluxe Harbour View King Room with Club Lounge Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Harbour View King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Kowloon Shangri-La, Hong Kong ratings based on 3 Verified Reviews

Review Summary
2.7 out of 5 2.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Kowloon Shangri-La, Hong Kong

Everyone (1) Couples (1)
1 out of 5
Wotif screwed up this booking and failed to respond to any communication. Abysmal service Wotif, I’ll never book with them again!!!!

Posted by , from Melbourne on 10 Jul. 2020

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Comment from Hotel Management

26 Aug. 2020 by Kowloon Shangri-La Management

Dear Guest, Thank you very much for taking the time to share your feedback with us. We truly value your comments and will be in touch very soon. Kind regards,

4 out of 5

Posted by on 12 Jul. 2019

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Comment from Hotel Management

17 Jul. 2019 by Conor Hadlington, Resident Manager

Thank you for leaving us a rating. We all cannot wait to welcome you back real soon. Best regards, Conor Hadlington, Resident Manager

3 out of 5
Room service not up to what I expect from a 5 star property. Impressive lobby area, our room was large with great view of HK harbour. Room probably needs updating.

Posted by on 21 Apr. 2019

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Comment from Hotel Management

9 May 2019 by Conor Hadlington, Resident Manager

Thank you very much for your compliments and comments regarding your recent stay with us. We all appreciate your kind support and hope to welcome you back in the near future. Best regards, Conor Hadlington, Resident Manager

About the Kowloon Shangri-La, Hong Kong

Location 64 Mody Road, Kowloon,

Property Features

Kowloon Shangri-La, Hong Kong offers its guests a full-service spa, a health club, and a sauna. There are 5 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. A business center, a meeting room, and limo/town car service are available. Spa services, tour/ticket assistance, and multilingual staff are also featured at the luxury Kowloon Shangri-La, Hong Kong. Parking is available for a fee. Smoking is allowed in designated areas at this 5-star Kowloon hotel.

  • 1 building
  • 688 guestrooms or units
  • 21 levels
  • 5 dining venues
  • Built in 1981
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Beauty salon
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free area shuttle
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Train station: Hong Kong East Tsim Sha Tsui Station (1 km / 0.6 mi)
  • Property shuttles: Free area shuttle; airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Kowloon Shangri-La, Hong Kong offers 688 accommodations with laptop-compatible safes and complimentary newspapers. Beds feature premium bedding. This Kowloon hotel provides complimentary wired and wireless Internet access. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • In-room dining (24 hours)
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Angelini - Overlooking the ocean, this restaurant specializes in Italian cuisine and serves lunch and dinner.

Cafe Kool - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Deli Kool - This delicatessen serves breakfast, lunch, and dinner.

Nadaman - This restaurant specializes in Japanese cuisine and serves lunch and dinner.

Shang Palace - This restaurant specializes in Chinese cuisine and serves lunch and dinner. 2-star Michelin rating.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a health club and a sauna.

Spa Services

  • Body treatments
  • Facial treatments
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Sauna in spa
  • Massages
  • Minimum age to access spa is 18

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for HKD 500.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

  • Number of children who can stay for free – 2
  • UnionPay
  • Events/parties not allowed
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property does not follow regional sanitisation guidelines
  • Property does not follow a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: HKD 275 per person (approximately)
  • Valet parking fee: HKD 600 per night
  • Rollaway bed fee: HKD 500.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Kowloon Hong Kong Shangri-La
  • Kowloon Shangri-La Hong Kong
  • Shangri-La Hotel Kowloon Hong Kong
  • Shangri-La Kowloon Hong Kong
  • Kowloon Shangri-La Hotel Hong Kong
  • Shangri La Hong Kong
  • Shangri La Hotel Hong Kong
  • Kowloon Shangri-La Hong Kong Hotel
  • Shangri-La Hong Kong Hotel
  • Shangri-La Hong Kong
  • Kowloon Shangri La, Hong Kong
  • Kowloon Shangri-La, Hong Kong Hotel
  • Kowloon Shangri-La, Hong Kong Kowloon
  • Kowloon Shangri-La, Hong Kong Hotel Kowloon

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.