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City Express by Marriott Knoxville

Property class: 2.5

Photo gallery for City Express by Marriott Knoxville

A hotel room with a bed, a desk, a chair, a TV, and a wall-mounted lamp.
A gym with treadmills, stationary bikes, and a mirrored wall.
A vending machine with snacks and a Coca-Cola dispenser in a hallway.
A conference room with tables and chairs, carpeted floor, and ceiling lights.
A hotel corridor with doors, a carpeted floor, and a ceiling with fluorescent lights.

Reviews

7.0 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is AU$168
includes taxes & fees
8 Oct - 9 Oct

Explore the area

View map
1315 Kirby Rd, Knoxville, TN, 37909
  • Place, Bearden Antique Mall
    ‪3 min drive‬
  • Place, West Town Mall
    ‪3 min drive‬
  • Place, University of Tennessee
    ‪5 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪20 min drive‬

Room options

View all photos for Superior 2 Full Beds Non-Smoking

A hotel room with two beds, a desk, a TV, and a lamp.

Superior 2 Full Beds Non-Smoking

  • Sleeps 4
  • 2 Double Beds

ADA Accessible Superior 2 Full Beds with Roll-In Shower

  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Mobility Accessible, Bathtub

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed with Sofa bed, Hearing Accessible

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 King Bed, Smoking

A hotel room with a bed, a desk, a television, and a microwave.

Superior Room, 1 King Bed, Smoking

  • Sleeps 2
  • 1 King Bed

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About the area

Knoxville

At City Express by Marriott Knoxville you'll be 3.3 km (2.1 mi) from Bearden Antique Mall and 4.1 km (2.5 mi) from Third Creek Greenway. Highlights at this Art Deco hotel include free continental breakfast and free self-parking. .This business-friendly hotel offers free WiFi in public areas and a fitness centre, and has a 24-hour front desk. Other amenities include coffee/tea in a common area and laundry facilities. Each morning free breakfast is served. There's also the convenience of free RV/bus/truck parking. .Attractions within a 10-minute drive of this Papermill hotel include University of Tennessee and Knoxville Convention Center.

What's nearby

  • Third Creek Greenway - 3 min drive - 3.7 km
  • Bearden Antique Mall - 3 min drive - 2.8 km
  • West Town Mall - 3 min drive - 6.5 km
  • West Hills Tennis Center - 4 min drive - 7.8 km
  • University of Tennessee - 5 min drive - 9.0 km

Getting around

  • Alcoa - Knoxville Airport (TYS) - 22 min drive

Restaurants

  • ‪Chick-fil-A - ‬4 min drive
  • ‪Twin Peaks - ‬2 min drive
  • ‪Starbucks - ‬4 min drive
  • ‪Panera Bread - ‬4 min drive
  • ‪Waffle House - ‬2 min drive

About this property

City Express by Marriott Knoxville

Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. A fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly City Express by Marriott Knoxville. Self parking is free.

Smoking is allowed in designated areas at this Art Deco Knoxville hotel.

  • 1 building
  • 125 guestrooms or units
  • 3 levels
  • Built in 1965
  • Continental breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Computer for guest use
  • Lift
  • Smoking in designated areas
  • 1 conference room
City Express by Marriott Knoxville offers 125 air-conditioned accommodations with coffee/tea makers and a hairdryer. 50-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves.

This Knoxville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily
  • Coffee and tea in common areas

Things to do

  • Gym

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet (81 centimetre high)
  • Lever door handles
  • Lift (91 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (91 centimetre high)

More

  • 1 building
  • 3 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 1965
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property allows guests 18 or over to check in with valid military ID.

Renovations and closures

The property will be renovating from 4 May 2026 to 30 September 2026 (completion date subject to change). The following areas are affected:
  • Hallway
  • Meeting facilities
  • Swimming pool
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 15 per pet, per night (maximum USD 105 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 80 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types

  • American Express
  • Diners Club
  • Discover
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 15 per pet, per night (maximum USD105 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve cots/infant beds. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Red Roof Inn Knoxville Central Papermill Road
Red Roof Inn Papermill
Red Roof Inn Papermill Hotel
Red Roof Inn Papermill Hotel Knoxville Central Road
Red Roof Inn Knoxville Central Papermill Road Hotel
Red Roof Inn Central Papermill Road Hotel
Red Roof Inn Central Papermill Road
Red Roof Inn Knoxville Central - Papermill Road Hotel
Red Roof Inn Knoxville Central - Papermill Road Knoxville
Red Roof Inn Knoxville Central - Papermill Road Hotel Knoxville

Frequently asked questions

Is parking available at City Express by Marriott Knoxville?

Yep, City Express by Marriott Knoxville has a free self car park and free RV/bus/truck parking.

How much does it cost to stay at City Express by Marriott Knoxville?

As of 7 Oct 2026, prices found for a 1-night stay for 2 adults at City Express by Marriott Knoxville on 8 Oct 2026 start from AU$168, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is City Express by Marriott Knoxville family-friendly?

You bet! With amenities such as laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that City Express by Marriott Knoxville is a hit with families.

Does City Express by Marriott Knoxville serve breakfast?

Yep, complimentary continental brekkie is available daily.

Is there a free airport shuttle available at City Express by Marriott Knoxville?

No, City Express by Marriott Knoxville does not offer an airport shuttle service.

What time are check-in & check-out at City Express by Marriott Knoxville?

Check-in begins at 2:00 PM. Check-out time is 11 AM.

Red Roof Inn Knoxville Central - Papermill Road Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 356 out of 1002 reviews
Rating 8 - Good. 217 out of 1002 reviews
Rating 6 - Okay. 150 out of 1002 reviews
Rating 4 - Poor. 127 out of 1002 reviews
Rating 2 - Terrible. 152 out of 1002 reviews

6.6/10

Cleanliness

8.0/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel nice and clean staff nice guy
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here was beyond friendly made it feel a little like visiting family. Recently renovated so it’s modern and incredibly comfortable.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Good value.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Great place , clean, and respectful staff!
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Always a great bargain. Really good for a low cost motel option!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, room was clean
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities
The rooms were okay as far as clean. Not bad, for the price. The staff was friendly, parking was great, was good air conditioning in the rooms. I would stay again, for the price.
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Staff & service
The place was going thru renovations. But it was quiet and staff was friendly
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great value. Overall a nice place to stay. It was clean and close to things we wanted to visit. We came in town for a UT basketball game.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Good stay
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in and out; staff were extremely helpful, room very comfortable
Stayed 1 night in Dec 2025
Verified review

2/10 Terrible

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel nasty
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and good for one night. They are in the middle of renovation so it was a little lacking. Once the renovation is completed I am sure the hotel will be even better
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, room comfort
Roads clear parking huge hotel awesomeness
Stayed 1 night in Dec 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A dump. Smelly, rough, in need of serious renovations. The last time we stay at a Red roof.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 1 night in Jun 2024
Verified review

8/10 Good

Liked: Staff & service
For the price it works fine for my needs
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay front desk were so helpful an kind will definitely come back
Stayed 3 nights in Aug 2025
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities
Front desk staff was friendly & helpful, property didn’t look like the pictures. Daughter felt uncomfortable staying there so we found another room
Stayed 2 nights in Apr 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities
Hotel was easily accessible from the high way.
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Parking was easy. Staff are very nice and accommodating. Close to major hospitals. Close to the interstate. They are remodeling. They need a yard man because other guest don't know how to use the ash trays provided.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel / staff was amazing 5 stars :)
Stayed 3 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around nice hotel!
Stayed 1 night in Jun 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities
Pretty much as expected. Nothing was either bad or great. People at front desk were curteous.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stay, great front desk person!
Stayed 1 night in Apr 2025

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