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Castle Hilo Hawaiian Hotel

3.5 star property
Bayside Hilo hotel in Keaukaha with free parking

Choose dates to view prices

Photo gallery for Castle Hilo Hawaiian Hotel

Exterior
Sports facility
Superior Room, Garden View
Lobby
Combined shower/bathtub, eco-friendly toiletries, hair dryer, towels
Reviews
8.4

Very good

Popular amenities

  • Restaurant
  • Breakfast availableBreakfast availableBreakfast available
  • PoolPoolPool
  • Air conditioningAir conditioningAir conditioning
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi

Explore the area

Map
71 Banyan Dr, Hilo, HI, 96720
  • Popular LocationLiliuokalani Park and Gardens6 min walk
  • Popular LocationCoconut Island Park7 min walk
  • Popular LocationPort of Hilo6 min drive
  • AirportHilo, HI (ITO-Hilo Intl.)7 min drive

Room options

View all photos for Room, Garden View

Room, Garden View

Room, Garden View

9.2/10 Wonderful

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Private bathroom
Shower/bath combination
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View

Suite, 1 Bedroom, Ocean View | Living area

Suite, 1 Bedroom, Ocean View

10/10 Exceptional

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Dining table
  • 69 sq m
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Garden View

Suite, 1 Bedroom, Garden View

Suite, 1 Bedroom, Garden View

10/10 Exceptional

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Dining table
  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

8.5/10 Very good

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Private bathroom
Shower/bath combination
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, Oceanfront

Premium Room, Oceanfront

Premium Room, Oceanfront

10/10 Exceptional

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Private bathroom
Shower/bath combination
  • 35 sq m
  • Bay view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Room, Oceanfront

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, Oceanfront

9/10 Wonderful

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Private bathroom
Shower/bath combination
  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Superior Room, Garden View

Superior Room, Garden View

Superior Room, Garden View

8.4/10 Very good

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Private bathroom
Shower/bath combination
Hairdryer
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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Restaurant
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The price is AU$638
for 1 night
includes taxes & fees
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About the area

Hilo

At Castle Hilo Hawaiian Hotel you'll be within steps of Hamakua Heritage Corridor and Naniloa Country Club. Highlights at this hotel include a restaurant, an outdoor swimming pool and free self-parking. .The steakhouse, WSW The Steakhouse, is open for breakfast and dinner. At the hotel's own lounge bar, you can stop for a drink. Business travelers can take advantage of a meeting room and a business centre. Other amenities include a gym, a coffee shop/cafe and laundry facilities. Full breakfast is available daily between 6:30 AM and 10:00 AM. .Near this Keaukaha hotel, you'll find Port of Hilo.

What's nearby

  • Liliuokalani Park and Gardens - 6 min walk
  • Coconut Island Park - 7 min walk
  • University of Hawaii at Hilo - 5 min drive
  • Port of Hilo - 6 min drive
  • Carlsmith Beach Park - 8 min drive

Getting around

  • Hilo, HI (ITO-Hilo Intl.) - 7 min drive

Restaurants

  • Verna's III Drive Inn - 11 min walk
  • Hula Hula's - 5 min walk
  • Ken's House Of Pancakes - 12 min walk
  • Don's Grill - 2 min drive
  • Hilo Bay Cafe - 10 min walk

About this property

Castle Hilo Hawaiian Hotel

Bayside Hilo hotel in Keaukaha with free parking
Castle Hilo Hawaiian Hotel offers its guests an outdoor pool and a fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge.

Business amenities include a business centre and a meeting room. A terrace, a vending machine, and gift shops/newsstands are also featured at the business-friendly Castle Hilo Hawaiian Hotel. Free self parking is available.

Smoking is allowed in designated areas at this Hilo hotel.

  • 286 guestrooms or units
  • 8 levels
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Front desk safe
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Dining venue
Castle Hilo Hawaiian Hotel offers 286 accommodations with coffee/tea makers and a hairdryer. 32-inch flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Hilo hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Daily full breakfast available 6:30 AM to 10:00 AM for a fee: USD 7 to 25 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • iCafe/Waioli Lounge
  • WSW The Steakhouse

Things to do

  • 18 holes of golf
  • Gym
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • On the bay
  • Terrace

Accessibility

  • Lift

More

  • 100% renewable energy
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 35.39 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • In-room coffee
  • Newspaper
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 7 to 25 per person
  • Rollaway bed fee: USD 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - GE-189-318-3488-01
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The tax ID number is GE-189-318-3488-01. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. This property uses solar energy, plus a grey water recycling system.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Castle Hawaiian
Castle Hawaiian Hotel
Castle Hilo Hawaiian
Castle Hilo Hawaiian Hotel
Hilo Hawaiian Castle Hotel
Hilo Hawaiian Hotel
Hotel Castle Hilo Hawaiian
Hotel Hilo Hawaiian
Castle Hilo Hawaiian Hotel Hawaii
Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hotel
Castle Hilo Hawaiian Hotel Hotel Hilo

Frequently asked questions

What is the cancellation policy at Castle Hilo Hawaiian Hotel?

Castle Hilo Hawaiian Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Castle Hilo Hawaiian Hotel?

As of 6 June 2024, prices found for a 1-night stay for 2 adults at Castle Hilo Hawaiian Hotel on 7 June 2024 start from AU$299.74, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Castle Hilo Hawaiian Hotel?

Yep, Castle Hilo Hawaiian Hotel has a free self car park.

Are there any beaches close to Castle Hilo Hawaiian Hotel?

The closest beach to Castle Hilo Hawaiian Hotel is Onekahakaha Beach Park (3.1 km).

Does Castle Hilo Hawaiian Hotel have a pool?

Castle Hilo Hawaiian Hotel has an outdoor pool.

Does Castle Hilo Hawaiian Hotel serve breakfast?

Yeah, full breakfast is offered daily from 6:30 AM to 10:00 AM.

Is there a free airport shuttle available at Castle Hilo Hawaiian Hotel?

No, Castle Hilo Hawaiian Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Castle Hilo Hawaiian Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Castle Hilo Hawaiian Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Castle Hilo Hawaiian Hotel?

No, only service animals are allowed.

Is there a golf course on site at Castle Hilo Hawaiian Hotel?

There is a golf course next to Castle Hilo Hawaiian Hotel.

Castle Hilo Hawaiian Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 478 out of 1041 reviews" "
Rating 8 - Good. 328 out of 1041 reviews" "
Rating 6 - Okay. 148 out of 1041 reviews" "
Rating 4 - Poor. 50 out of 1041 reviews" "
Rating 2 - Terrible. 37 out of 1041 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Angela

Travelled with partner
Liked: Staff & service
Staff were friendly. Our room was next to the elevators so you could hear people outside the door laughing and a child screaming. We could hear external music coming from somewhere both nights. Bed was situated next to old air-conditioning, which was noisy. No light curtains, only heavy block out blinds so when you wanted to get changed you had to close them, making the room dark. Blinds were old and torn.
Stayed 2 nights in May 2024

4/10 Poor

Juan

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
I paid for a king-size bed and room and was given a room with two full beds. The woman at the front desk did not inform me of this when I checked in, it would have been nice to be told at the initial point of contact. I walked into the room and was puzzled. I called and was told that it only optional for them to give me the room I paid for. What?!?!?!?! Optional? She told me she would fix it so we went downstairs and she said she could give me a discount (insignificant) on the upcharge she was about charge me. Nope, I want the room I signed up and paid for. We didn't appreciate her argumentive and combative demeanor so my girlfriend and I just went back to the room and slept. It was the most unpleasant experience during our time in Hawaii. What's the point of paying for and selecting the room you want in the first place? Are you just picking room keys randomly out of a hat and passing them haphazardly? Save yourself the unpleasantness and stay elsewhere. Mahalo
Stayed 1 night in Feb 2024

8/10 Good

ANGELO, ARROYO GRANDE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Robert

Liked: Property conditions & facilities
It’s good hotel
Stayed 1 night in Mar 2024

10/10 Excellent

Norma

Liked: Staff & service
Stayed 3 nights in Feb 2024

10/10 Excellent

Colleen

Stayed 3 nights in Feb 2024

10/10 Excellent

Jeroboam

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I really like the place and it’s really safe quiet,etc.
Stayed 1 night in Feb 2024

6/10 Okay

Maria

Travelled with family
Liked: Cleanliness, staff & service
If you are looking for a place to sleep for the night, this hotel is fine. But, I would not recommend going there if you are looking for a place with nice amenities and up to date technology. The rooms are older and the area around the hotel doesnt appear to be the nicest or safest.
Stayed 1 night in Feb 2024

10/10 Excellent

Linda

Stayed 2 nights in Feb 2024

8/10 Good

John B

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in a run down area
Stayed 1 night in Feb 2024