Hilo Hawaiian Hotel, Trademark Collection by Wyndham

3.5 star property
Bayside hotel with fitness centre and 24-hour front desk

Photo gallery for Hilo Hawaiian Hotel, Trademark Collection by Wyndham

Sports facility
View from room
Suite, 1 Bedroom, Ocean View | Living area
Room, Oceanfront
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Air conditioning
  • Breakfast available
  • 24/7 front desk
  • Pool
  • Housekeeping
The current price is AU$380
includes taxes & fees
14 Sept - 15 Sept

Explore the area

View map
71 Banyan Dr, Hilo, HI, 96720
  • Coconut Island Park
    ‪7 min walk‬
  • Port of Hilo
    ‪3 min drive‬
  • University of Hawaii at Hilo
    ‪5 min drive‬
  • Hilo, HI (ITO-Hilo Intl.)
    ‪6 min drive‬

Room options

Suite, 2 Queen Beds, Non Smoking (1 Bedroom, Banyan View)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Shower/bath combination
Hairdryer
Eco-friendly toiletries
Eco-friendly cleaning supplies
  • Sleeps 5
  • 2 Queen Beds

Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Shower/bath combination
Hairdryer
Eco-friendly toiletries
Eco-friendly cleaning supplies
  • Sleeps 4
  • 2 Queen Beds

Suite, 2 Queen Beds, Non Smoking, Ocean View (1 Bedroom, Banyan View)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Shower/bath combination
Hairdryer
Eco-friendly toiletries
Eco-friendly cleaning supplies
  • Sleeps 5
  • 2 Queen Beds

Room, 1 King Bed, Mobility Accessible, Non Smoking (Hearing,Roll-inShower,BanyanView)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Shower/bath combination
Hairdryer
Eco-friendly toiletries
Eco-friendly cleaning supplies
  • Sleeps 4
  • 1 King Bed

Junior Suite, 1 King Bed, Non Smoking (1 Bedroom, Banyan View)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Shower/bath combination
Hairdryer
Eco-friendly toiletries
Eco-friendly cleaning supplies
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Non Smoking (Banyan View)

8.4 out of 10
Very good
(7 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Shower/bath combination
Hairdryer
Eco-friendly toiletries
Eco-friendly cleaning supplies
  • Sleeps 4
  • 2 Double Beds

Room, 2 Queen Beds, Mobility Accessible, Non Smoking (Hearing,Roll-in Shower,Ocean View)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Shower/bath combination
Hairdryer
Eco-friendly toiletries
Eco-friendly cleaning supplies
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed, Non Smoking, Ocean View

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Shower/bath combination
Hairdryer
Eco-friendly toiletries
Eco-friendly cleaning supplies
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Non Smoking (Banyan View)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Shower/bath combination
Hairdryer
Eco-friendly toiletries
Eco-friendly cleaning supplies
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Non Smoking, Ocean View

8.0 out of 10
Very good
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Shower/bath combination
Hairdryer
Eco-friendly toiletries
Eco-friendly cleaning supplies
  • Sleeps 4
  • 2 Queen Beds

Premium Room, 2 Queen Beds, Non Smoking, Oceanfront

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Shower/bath combination
Hairdryer
Eco-friendly toiletries
Eco-friendly cleaning supplies
  • Sleeps 4
  • 2 Queen Beds

Premium Room, 1 King Bed, Non Smoking, Oceanfront

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Shower/bath combination
Hairdryer
Eco-friendly toiletries
Eco-friendly cleaning supplies
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Non Smoking, Ocean View

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Shower/bath combination
Hairdryer
Eco-friendly toiletries
Eco-friendly cleaning supplies
  • Sleeps 4
  • 1 King Bed

Room, 2 Double Beds, Mobility Accessible, Non Smoking (Hearing,Roll-inShower,BanyanView)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Shower/bath combination
Hairdryer
Eco-friendly toiletries
Eco-friendly cleaning supplies
  • Sleeps 4
  • 2 Double Beds

Suite, 2 Queen Beds, Non Smoking, Oceanfront (1 Bedroom, Banyan View)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Shower/bath combination
Hairdryer
Eco-friendly toiletries
Eco-friendly cleaning supplies
  • Sleeps 5
  • 2 Queen Beds

About the area

Hilo

At Hilo Hawaiian Hotel, Trademark Collection by Wyndham you'll be within steps of Hamakua Heritage Corridor and Naniloa Country Club. Highlights at this hotel include a restaurant, an outdoor swimming pool and free self-parking. .The steakhouse, WSW The Steakhouse, is open for breakfast and dinner. At the hotel's own lounge bar, you can stop for a drink. Business travelers can take advantage of a meeting room and a business centre. Other amenities include a gym, a coffee shop/cafe and laundry facilities. Full breakfast is available daily between 6:30 AM and 10:00 AM. .Sights within a 10-minute walk of this 3.5-property class Keaukaha hotel include Liliuokalani Park and Gardens and Coconut Island Park.

What's nearby

  • Coconut Island Park - 7 min walk - 0.6 km
  • Liliuokalani Park and Gardens - 7 min walk - 0.6 km
  • Hilo Farmers Market - 3 min drive - 2.3 km
  • Port of Hilo - 3 min drive - 2.3 km
  • University of Hawaii at Hilo - 5 min drive - 4.2 km

Getting around

  • Hilo, HI (ITO-Hilo Intl.) - 7 min drive

Restaurants

  • Ken's House of Pancakes
  • Hilo Bay Cafe
  • ‪Ocean Front Kitchen - ‬19 min walk
  • Verna's Drive In
  • Big Island Coffee Roasters

About this property

Hilo Hawaiian Hotel, Trademark Collection by Wyndham

Bayside hotel with fitness centre and 24-hour front desk
Hilo Hawaiian Hotel, Trademark Collection by Wyndham offers its guests an outdoor pool and a fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge.

Business amenities include a business centre and a meeting room. A terrace, a vending machine, and gift shops/newsstands are also featured at the business-friendly Hilo Hawaiian Hotel, Trademark Collection by Wyndham. Free self parking is available.

This 3.5-star Hilo hotel is smoke free.

  • 286 guestrooms or units
  • 8 levels
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Front desk safe
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Dining venue
Hilo Hawaiian Hotel, Trademark Collection by Wyndham offers 286 accommodations with coffee/tea makers and a hairdryer. 32-inch flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Hilo hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Daily full breakfast available 6:30 AM to 10:00 AM for a fee
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • iCafe/Waioli Lounge
  • WSW The Steakhouse

Things to do

  • 18-hole adjacent golf course
  • Gym
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • On the bay
  • Terrace

Accessibility

  • Lift

More

  • 100% renewable energy
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 35.39 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • In-room coffee
  • Newspaper
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - GE-189-318-3488-01
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The tax ID number is GE-189-318-3488-01. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. This property uses solar energy, plus a grey water recycling system.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Castle Hawaiian
Castle Hawaiian Hotel
Castle Hilo Hawaiian
Castle Hilo Hawaiian Hotel
Hilo Hawaiian Castle Hotel
Hilo Hawaiian Hotel
Hotel Castle Hilo Hawaiian
Hotel Hilo Hawaiian
Castle Hilo Hawaiian Hotel Hawaii
Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hotel
Castle Hilo Hawaiian Hotel Hotel Hilo

Frequently asked questions

What is the cancellation policy at Hilo Hawaiian Hotel, Trademark Collection by Wyndham?

Hilo Hawaiian Hotel, Trademark Collection by Wyndham offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilo Hawaiian Hotel, Trademark Collection by Wyndham?

As of 16 Aug 2025, prices found for a 1-night stay for 2 adults at Hilo Hawaiian Hotel, Trademark Collection by Wyndham on 14 Sept 2025 start from AU$325.14, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilo Hawaiian Hotel, Trademark Collection by Wyndham?

Yep, Hilo Hawaiian Hotel, Trademark Collection by Wyndham has a free self car park.

Are there any beaches close to Hilo Hawaiian Hotel, Trademark Collection by Wyndham?

The closest beach to Hilo Hawaiian Hotel, Trademark Collection by Wyndham is Onekahakaha Beach Park (3.1 km).

Does Hilo Hawaiian Hotel, Trademark Collection by Wyndham have a pool?

Hilo Hawaiian Hotel, Trademark Collection by Wyndham has an outdoor pool.

Does Hilo Hawaiian Hotel, Trademark Collection by Wyndham serve breakfast?

Yep, our guests give high marks to the full brekkie here! Available daily between 6:30 AM and 10:00 AM, this is the perfect place to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Hilo Hawaiian Hotel, Trademark Collection by Wyndham?

No, Hilo Hawaiian Hotel, Trademark Collection by Wyndham does not offer an airport shuttle service.

Is there a bar or restaurant at Hilo Hawaiian Hotel, Trademark Collection by Wyndham?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Hilo Hawaiian Hotel, Trademark Collection by Wyndham?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hilo Hawaiian Hotel, Trademark Collection by Wyndham?

No, only service animals are allowed.

Is there a golf course on site at Hilo Hawaiian Hotel, Trademark Collection by Wyndham?

There is a golf course next to Hilo Hawaiian Hotel, Trademark Collection by Wyndham.

Hilo Hawaiian Hotel, Trademark Collection by Wyndham Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 605 out of 1289 reviews
Rating 8 - Good. 374 out of 1289 reviews
Rating 6 - Okay. 187 out of 1289 reviews
Rating 4 - Poor. 70 out of 1289 reviews
Rating 2 - Terrible. 53 out of 1289 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were fantastic as there was an issue with my booking. Air con was slightly noisy. Area was lovely. Parking was easy
Stayed 3 nights in Jul 2025

8/10 Good

Joseph

Travelled with group
Liked: Cleanliness, staff & service, amenities
Beautiful view of Hilo Bay. Room was very dated. Holes in the lining of drapes and wallpaper peeling in places. Was clean. Service was slow in the restaurant but enjoyed the breakfast!
Stayed 2 nights in May 2025

6/10 Okay

Evan

Liked: Staff & service, room comfort
Disliked: Cleanliness

Safe Hotel. Okay Room. Wish it was cleaner.

Found hair of a previous guest in our bed, multiple strands. Parking was easy. Staff were fine. If the hotel raised the bar for cleanliness, they would do very well.
Stayed 1 night in May 2025

4/10 Poor

Zhao

Stayed 1 night in May 2025

10/10 Excellent

Leslie

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a great stay overlooking the bay and Japanese garden. Clean rooms, excellent customer service, restaurant on-site for breakfast and dinner: the hotel offers two discount coupons for the restaurant and a complimentary drink. I would definitely book again. If I have to critique then I would recommend updating the rooms a bit and better better bath products. Helpful tip… AC will not come on if balcony door is open. Room 530 ocean view 2-queens. Can’t wait to return.
Stayed 1 night in May 2025

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, room comfort

Good option for Hilo but dated

AC worked well. TV was subpar. The "lounge"/bar was understaffed and the restaurant was overpriced. This led to overcrowding and major understaffing in the lounge/bar. Free breakfast area was unclear. Quite expensive for what is and relative to the rest of the island. Handicap parking was in short supply near the entrance. A few minor changes could really improve it. Subbing out the yellow wall paper would be a huge improvement on the feel of the room. Lowering the shower curtain would improve the shower and the darkness in the shower. Smelled like an old building. The room doors might have had undercuts but if so, hallway noise wasn't an issue.
Stayed 1 night in May 2025

8/10 Good

Barbara

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We enjoyed our stay in our ocean front room. It was spacious and house keeping every other day was excellent. The hotel staff were very friendly and helpful. We especially enjoyed breakfast in the on-site restaurant. The only negative was the in-room air conditioner. The fan was very noisy even though the maintenance guys swapped it out once. We will definitely plan to stay there when visiting Hilo again.
Stayed 5 nights in May 2025

8/10 Good

James

Stayed 1 night in May 2025

10/10 Excellent

Don

Stayed 1 night in May 2025

4/10 Poor

Sharon

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Harold

Stayed 1 night in May 2025

10/10 Excellent

Valizane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very warm and professional. Easy check in and out process.
Stayed 2 nights in May 2025

10/10 Excellent

Neal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no comment
Stayed 4 nights in May 2025

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

CHAORONG

Liked: Cleanliness, staff & service, property conditions & facilities
Like coconut island next by hotel
Stayed 2 nights in May 2025

10/10 Excellent

Scott

Stayed 1 night in May 2025

8/10 Good

Justin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean, however I did have to request multiple times for my room to be serviced by housekeeping.
Stayed 5 nights in May 2025

6/10 Okay

John

Liked: Property conditions & facilities
Stayed 4 nights in May 2025

6/10 Okay

Carolyn

Travelled with partner
The property listed daily cleaning room but when we went out for all day, expecting came back with the fresh room to enjoy. They haven’t cleaned up and we called the housekeeper and front desk they said they would make up room if you stay 3-4 days. In that case they need to tell customers at the time check in. Also they listed breakfast time but not clear that your room rate NOT included breakfast. Everything listed not clear. I don’t like that way.
Stayed 2 nights in May 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

BHARATKUMAR

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2025

8/10 Good

Harold

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, good price.
Stayed 1 night in May 2025

6/10 Okay

Tracy

Stayed 2 nights in May 2025

6/10 Okay

Mukesh

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2025