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Crowne Plaza Louisville Airport Expo Ctr by IHG

3.5 star property
Suburban hotel with free airport shuttle and 24-hour fitness centre

Photo gallery for Crowne Plaza Louisville Airport Expo Ctr by IHG

1 bedroom, in-room safe, desk, blackout curtains
Exterior
Property amenity
Bar (on property)
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Pool
  • Gym
The current price is AU$171
includes taxes & fees
7 July - 8 July

Explore the area

Map
830 Phillips Lane, Louisville, KY, 40209
  • Kentucky Kingdom
    ‪6 min walk‬
  • Kentucky Exposition Center
    ‪12 min walk‬
  • University of Louisville
    ‪3 min drive‬
  • Louisville, KY (SDF-Louisville Intl.)
    ‪1 min drive‬

Room options

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

7.8 out of 10
Good
(7 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Separate bedroom
Sofa bed - double
Blackout curtains
  • 32 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Accessible Bathtub (Communications)

1 bedroom, in-room safe, desk, blackout curtains

Premium Room, 2 Queen Beds, Accessible Bathtub (Communications)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Communications)

Room amenity

Standard Room, 1 King Bed, Accessible Bathtub (Communications)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Conference Floor)

Room amenity

Room, 1 King Bed (Conference Floor)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Balcony

Room amenity

Standard Room, 2 Queen Beds, Balcony

8.6 out of 10
Excellent
(23 reviews)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Accessible (Communications)

1 bedroom, in-room safe, desk, blackout curtains

Junior Suite, 1 King Bed, Accessible (Communications)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Sofa bed
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

Room amenity

Standard Room, 1 King Bed, Accessible (Communications)

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Roll-in Shower (Communications)

1 bedroom, in-room safe, desk, blackout curtains

Junior Suite, 1 King Bed, Roll-in Shower (Communications)

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Sofa bed
Separate bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Communications)

1 bedroom, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed, Roll-in Shower (Communications)

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

Room amenity

Junior Suite, 1 King Bed with Sofa bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Sofa bed
Separate bedroom
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed

Room amenity

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(62 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
Private bathroom
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications)

Room amenity

Standard Room, 1 Queen Bed, Accessible (Communications)

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Sofa bed
Separate bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible (Communications)

1 bedroom, in-room safe, desk, blackout curtains

Premium Room, 1 King Bed, Accessible (Communications)

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Sofa bed
Separate bedroom
Hairdryer
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Room amenity

Standard Room, 2 Queen Beds, Accessible (Communications)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room

Room amenity

Premium Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
Private bathroom
  • 41 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 2 Queen Beds

Room amenity

Standard Room, 2 Queen Beds

8.6 out of 10
Excellent
(127 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
Private bathroom
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed

Premium Room, 1 King Bed

8.6 out of 10
Excellent
(22 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Sofa bed
Separate bedroom
Hairdryer
  • 39 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

Room amenity

Standard Room

7.4 out of 10
Good
(11 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
Private bathroom
  • 24 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Junior Suite, 1 King Bed (Presidential)

Junior Suite, 1 King Bed (Presidential)

Junior Suite, 1 King Bed (Presidential)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Sofa bed
Separate bedroom
  • 30 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds

7.4 out of 10
Good
(8 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
  • Sleeps 6
  • 2 Queen Beds

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About the area

Louisville

At Crowne Plaza Louisville Airport Expo Ctr by IHG you'll be within just a 15-minute stroll of popular places like Kentucky Exposition Center and Kentucky Kingdom. Highlights at this hotel include a restaurant, an indoor swimming pool and free self-parking. .The hotel's own lounge bar is a nice place to enjoy a drink. 49000 square feet (4552 square metres) of event facilities include 24 meeting rooms and conference space. Added amenities include free Wi-Fi in public areas, a 24-hour gym and a coffee shop/cafe. Cooked-to-order breakfast is available daily between 6:30 AM and 10:30 AM. There's also extended parking, along with the convenience of a free airport shuttle. .Attractions within a 10-minute drive of this 3.5-property class Fairgrounds hotel include University of Louisville and Churchill Downs.

What's nearby

  • Kentucky Kingdom - 6 min walk - 0.6 km
  • Freedom Hall - 11 min walk - 0.9 km
  • Kentucky Exposition Center - 12 min walk - 1.1 km
  • University of Louisville - 3 min drive - 3.5 km
  • Churchill Downs - 5 min drive - 4.5 km

Getting around

  • Louisville International Airport (SDF) - 4 min drive

Restaurants

  • ‪Starbucks - ‬5 min drive
  • ‪McDonald's - ‬13 min walk
  • ‪Starbucks - ‬3 min drive
  • ‪Cracker Barrel - ‬4 min drive
  • ‪Chili's Grill & Bar - ‬5 min walk

About this property

Crowne Plaza Louisville Airport Expo Ctr by IHG

Suburban hotel with free airport shuttle and 24-hour fitness centre
Crowne Plaza Louisville Airport Expo Ctr by IHG offers its guests an indoor pool and a 24-hour fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 49000 square feet (4552 square metres) and includes conference space. A terrace, a vending machine, and gift shops/newsstands are also featured at the business-friendly Crowne Plaza Louisville Airport Expo Ctr by IHG. A roundtrip airport shuttle is free (available 24 hours). Limited free parking is available on a first-come, first-served basis.

  • 588 guestrooms or units
  • 8 levels
  • Conference rooms
  • 49000 sq ft of conference space
  • 4552 sq. m of conference space
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Front desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • Bar or lounge
  • Coffee shop
  • Dining venue
Crowne Plaza Louisville Airport Expo Ctr by IHG offers 588 air-conditioned accommodations with MP3 docking stations and a safe. 32-inch flat-screen televisions come with premium satellite channels. Bathrooms include complimentary toiletries and hairdryers.

This Louisville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Languages

English, Spanish

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  • Free airport shuttle
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  • Parking included
4.5 out of 5, Wonderful, 880 reviews
The price is AU$167
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle on request
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Uncovered extended parking on site (surcharge)
  • Limited on-site parking (max 2 spaces per unit)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:30 AM for a fee: USD 22 to 24 for adults and USD 22 to 24 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Al's Table

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • Free cot
  • Indoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 24 meeting rooms
  • 49,000 square feet of conference space

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Phone accessibility kit
  • Portable shower seat
  • Vibrating pillow alarm
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 8 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per night (maximum USD 225 per stay)
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 22 to 24 for adults and USD 22 to 24 for children
  • Pet fee: USD 75 per accommodation, per night (maximum USD225 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. 
    For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Pool access available from 11:00 AM to 9:00 PM
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Expo
Crowne Plaza Expo Hotel
Crowne Plaza Expo Hotel Louisville Airport Center
Crowne Plaza Louisville Airport Expo Center
Crowne Plaza Louisville Airport Expo Center Hotel
Crowne Plaza Expo Center Hotel
Crowne Plaza Expo Center

Frequently asked questions

What is the cancellation policy at Crowne Plaza Louisville Airport Expo Ctr by IHG?

Crowne Plaza Louisville Airport Expo Ctr by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Crowne Plaza Louisville Airport Expo Ctr by IHG?

As of 25 June 2025, prices found for a 1-night stay for 2 adults at Crowne Plaza Louisville Airport Expo Ctr by IHG on 7 July 2025 start from AU$171.04, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Crowne Plaza Louisville Airport Expo Ctr by IHG?

Yep, Crowne Plaza Louisville Airport Expo Ctr by IHG has a free self car park and free RV/bus/truck parking. Onsite parking is limited (max 2 spaces per unit).

Does Crowne Plaza Louisville Airport Expo Ctr by IHG have a pool?

Crowne Plaza Louisville Airport Expo Ctr by IHG has an indoor pool. The pool is open 11:00 AM to 9:00 PM.

Does Crowne Plaza Louisville Airport Expo Ctr by IHG have a waterslide?

No, there is no waterslide at Crowne Plaza Louisville Airport Expo Ctr by IHG, but Kentucky Kingdom is a short 6-minute walk away.

Is Crowne Plaza Louisville Airport Expo Ctr by IHG family-friendly?

You bet! With amenities such as a deli and an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that Crowne Plaza Louisville Airport Expo Ctr by IHG is a hit with families.

Does Crowne Plaza Louisville Airport Expo Ctr by IHG serve breakfast?

Sure does, cooked-to-order brekkie is offered daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Crowne Plaza Louisville Airport Expo Ctr by IHG?

Yep, there's a free airport shuttle that runs 24 hours a day on request.

Is there a bar or restaurant at Crowne Plaza Louisville Airport Expo Ctr by IHG?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Crowne Plaza Louisville Airport Expo Ctr by IHG?

Check-in begins at 3 PM. Check-out time is 11 AM.

Crowne Plaza Louisville Airport Expo Ctr by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 395 out of 611 reviews
Rating 8 - Good. 97 out of 611 reviews
Rating 6 - Okay. 59 out of 611 reviews
Rating 4 - Poor. 31 out of 611 reviews
Rating 2 - Terrible. 29 out of 611 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Much needed mini vacay

My daughter and I were in a 2 day 1 night mini much meeded vacation and it was an amazing stay and tine
Stayed 1 night in Mar 2025

10/10 Excellent

Jeff

Stayed 2 nights in Mar 2025

8/10 Good

Jenny

Stayed 1 night in Mar 2025

10/10 Excellent

Taniesha

Stayed 2 nights in Feb 2025

8/10 Good

telica

Stayed 3 nights in Mar 2025

10/10 Excellent

Daniel

All good
Stayed 2 nights in Mar 2025

4/10 Poor

Brandon

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025

10/10 Excellent

Amanda

Stayed 1 night in Feb 2025

10/10 Excellent

Vincent T

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Carolyn

Stayed 2 nights in Mar 2025

2/10 Terrible

Stephanie

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 2 nights in Feb 2025

10/10 Excellent

Sharea

Stayed 1 night in Feb 2025

4/10 Poor

Christa

Disliked: Staff & service
Stayed 2 nights in Feb 2025

10/10 Excellent

Suzanne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always easy to stay her for the bluegrass tournament.
Stayed 2 nights in Mar 2025

2/10 Terrible

TIFFANY

Business traveller
Disliked: Staff & service

Advertised, Paid for but NO AVAILABILITY

I booked this hotel on the hotel.com site after seeing the same room available on the host site. This room and few others were also on other 3rd party sites for a little cheaper. I paid in advance as well. While headed to the hotel and after 3 hours of being on the road, I received a call from the hotel calling to let me know that I had no room and that they were overbooked. The hotel employee stated that they asked Hotel.com to call me but they would not so they called me. I was a 1.5 hours from my destination and spent an additional 1 hour attempting to find a new room at 3am in the morning. I have booked through other 3rd party sites and never had this happen. Additionally, the host hotel and Hotel.com should not advertise rooms that are not available.
Stayed 3 nights in Mar 2025

4/10 Poor

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
The only reason i would rate this hotel poor is for the fact that the night light in the makeup area is on all night with no way of turning off. It lights up the entire room like sunrise.
Stayed 1 night in Mar 2025

10/10 Excellent

Karin

Liked: Cleanliness
Stayed 2 nights in Feb 2025

8/10 Good

Karina

Business traveller
Liked: Cleanliness, amenities
Spacious room, but couldn’t figure out the lighting , turn on lamps, and switches.
Stayed 1 night in Mar 2025

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Nice basic hotel. Free airport shuttle was nice
Stayed 2 nights in Feb 2025

8/10 Good

Brandon

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Diane

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice room size!
Stayed 3 nights in Feb 2025

4/10 Poor

Anne-Marie

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort

Needs some work

The entire hotel has been renovated and looks great. Unfortunately we found pretzel, hair balls and Benadryl tablets on our floors in the bathroom and main room. Appears no one vacuumed. Also, there were nice matching dispensers for shampoo, conditioner, etc but only hand soap had contents. We were also sad to get a partial room of TP, but got more from a maid in the hall.
Stayed 2 nights in Mar 2025

2/10 Terrible

Brianna

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2025