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Askoc Hotel ve Spa

Photo gallery for Askoc Hotel ve Spa

A modern indoor swimming pool with a central blue feature, surrounded by a tiled floor and walls, with recessed lighting and a curved ceiling design.
A hotel lobby with a marble floor, a staircase, and two vases with flowers.
A hotel room with a large bed, two smaller beds, a TV, and a balcony with a view of the sea.
A grand hotel lobby with a high ceiling, a central seating area, a reception desk, and a staircase leading to an upper level.
A multi-story hotel with a symmetrical facade, large windows, and a central entrance with a sign.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is AU$137
includes taxes & fees
12 July - 13 July

Explore the area

View map
Istasyon Arka Sokak Street 15, Istanbul, Istanbul, 34110
  • Place, Blue Mosque
    ‪10 min walk‬
  • Place, Sultanahmet Square
    ‪10 min walk‬
  • Place, Hagia Sophia
    ‪10 min walk‬
  • Airport, Istanbul (IST)
    ‪40 min drive‬

Room options

View all photos for Triple Room

A hotel room with two beds, a desk with a chair, a television, and a painting on the wall.

Triple Room

8.0 out of 10
Very good
(2 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds OR 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Superior Family Room with Bosphorus View

A hotel room with two beds, a chair, a desk, and a painting on the wall.

Superior Family Room with Bosphorus View

8.8 out of 10
Excellent
(3 reviews)
  • Sea view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Family Quadruple Room, 1 Bedroom, Non Smoking, City View

A hotel room with two beds, a chair, a desk, and a painting on the wall.

Family Quadruple Room, 1 Bedroom, Non Smoking, City View

  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Double or Twin Room, Non Smoking, Sea View

Standard Double or Twin Room, Non Smoking, Sea View

Standard Double or Twin Room, Non Smoking, Sea View

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Double Room

Standard (Double Room)

Double Room

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Triple Room

Bathroom

Standard Triple Room

  • Sleeps 3
  • Free Wi-Fi

View all photos for Standard Room With Sea View

Premium bedding, minibar, in-room safe, desk

Standard Room With Sea View

  • Sleeps 2
  • Free Wi-Fi

View all photos for Standard Double Or Twin Room

Premium bedding, minibar, in-room safe, desk

Standard Double Or Twin Room

  • Sleeps 2
  • Free Wi-Fi

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About the area

Istanbul

A family-friendly stay in the heart of Istanbul awaits you at Askoc Hotel ve Spa. Within just a 15-minute stroll, you'll find Egyptian Bazaar and Topkapi Palace. Highlights at this hotel include a restaurant, an indoor swimming pool and free buffet breakfast. .At the hotel's own lounge bar, you can stop for a drink. Enjoy the Turkish bath/hammam, sauna, kids' swimming pool and free pool cabanas. 1130 square feet (105 square metres) of event facilities include a meeting room and conference space. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and coffee/tea in a common area. Each morning free breakfast is served. There's also self parking, along with the convenience of an airport shuttle. .Places within a 15-minute walk of this 3.5-property class Istanbul City Center hotel include Grand Bazaar and Hagia Sophia.

What's nearby

  • Blue Mosque - 10 min walk - 0.9 km
  • Sultanahmet Square - 10 min walk - 0.9 km
  • Hagia Sophia - 10 min walk - 0.9 km
  • Topkapi Palace - 10 min walk - 0.9 km
  • Grand Bazaar - 12 min walk - 1.0 km

Getting around

  • Sirkeci Marmaray Station - 2 min walk
  • Sirkeci Station - 2 min walk
  • Sabiha Gokcen International Airport (SAW) - 65 min drive

Restaurants

  • ‪Sirkeci İkram Kebap - ‬2 min walk
  • ‪Gar Pub Restaurant - ‬2 min walk
  • ‪Roof Mezze 360 Restaurant - ‬2 min walk
  • ‪Cafe De More - ‬1 min walk
  • ‪Serkeci Sultan Resturant - ‬1 min walk

About this property

Askoc Hotel ve Spa

Askoc Hotel ve Spa offers its guests a kids' pool, an indoor pool, and a sauna. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

Event space at this hotel measures 1130 square feet (105 square metres) and includes conference space. Spa services, multilingual staff, and tour/ticket assistance are also featured at the family-friendly Askoc Hotel ve Spa. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available.

This 3.5-star Istanbul hotel is smoke free.

  • 1 building
  • 108 guestrooms or units
  • 8 levels
  • 1130 sq ft of conference space
  • 105 sq. m of conference space
  • Buffet breakfast (free)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
  • Swim-up bar
Askoc Hotel ve Spa offers 108 accommodations with minibars and a safe. This accommodation offers separate sitting areas. Beds feature premium bedding. 80-cm LCD televisions come with satellite channels. Bathrooms include slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms including rooms for couples. Services include massages. The spa is equipped with Turkish bath/hammam.

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  • Breakfast included
  • Spa
  • Free Wi-Fi
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3.9 out of 5, Good, 623 reviews
The price is AU$118
includes taxes & fees
10 July - 11 July
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Covered parking on site (TRY 800 per day)
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Indoor pool
  • Private wine tours
  • Sauna
  • TV in common areas

Family friendly

  • Children's pool
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 1,130 square feet of conference space
  • Meeting room

Outdoors

  • Free pool cabanas
  • Pool loungers

Spa

  • 2 treatment rooms
  • Couples treatment rooms
  • Massage
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Front entrance ramp
  • Hardwood flooring in room
  • Lift (80 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 8 floors
  • At least 80% organic food
  • Banquet hall
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 80-cm LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Askoc Hotel ve Spa

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: TRY 2200 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: TRY 4000 (return), (up to 2 years old)
  • Covered self-parking fee: TRY 800 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and cash. For guests' safety, the property includes a fire extinguisher in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 2022-34-1667

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Askoc
Askoc Hotel
Askoc Hotel Istanbul
Askoc Istanbul
Askoc Hotel
Askoc Hotel ve Spa Hotel
Askoc Hotel ve Spa Istanbul
Askoc Hotel ve Spa Hotel Istanbul

Frequently asked questions

What is the cancellation policy at Askoc Hotel ve Spa?

Askoc Hotel ve Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Askoc Hotel ve Spa?

As of 7 July 2026, prices found for a 1-night stay for 2 adults at Askoc Hotel ve Spa on 12 July 2026 start from AU$137, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Askoc Hotel ve Spa?

Yep, Askoc Hotel ve Spa has a covered self car park for TRY 800 per day. A self car park is also available, for a fee.

Are there any beaches close to Askoc Hotel ve Spa?

The closest beach to Askoc Hotel ve Spa is Florya Beach (16.5 km).

Is there a spa on site at Askoc Hotel ve Spa?

There's no onsite spa, but this property does offer services like massages.

Does Askoc Hotel ve Spa have a pool?

Askoc Hotel ve Spa has an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and on a lounger.

What luxury perks are available at Askoc Hotel ve Spa?

Askoc Hotel ve Spa features a Turkish bath, an indoor pool and free pool cabanas. All guestrooms come with premium bedding and 24-hour room service.

What makes Askoc Hotel ve Spa a romantic place to stay?

Couples spa treatments and winery tours, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Askoc Hotel ve Spa.

Is Askoc Hotel ve Spa family-friendly?

You bet! With amenities such as a children's pool and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Askoc Hotel ve Spa is a hit with families.

Does Askoc Hotel ve Spa serve breakfast?

You bet, free buffet brekkie is offered daily between 7:30 AM and 10:00 AM.

Is there a free airport shuttle available at Askoc Hotel ve Spa?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Askoc Hotel ve Spa?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Askoc Hotel ve Spa?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Askoc Hotel ve Spa?

No, pets and service animals are not allowed.

Askoc Hotel ve Spa Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 57 out of 199 reviews
Rating 8 - Good. 76 out of 199 reviews
Rating 6 - Okay. 33 out of 199 reviews
Rating 4 - Poor. 13 out of 199 reviews
Rating 2 - Terrible. 20 out of 199 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like this hotel because is close to Bosfor
Stayed 10 nights in Aug 2024
Verified

10/10 Excellent

memli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stuff was very professional The hotel was clean and nice Location was very close to shopping and restaurants next to all good locations
Stayed 4 nights in Aug 2022
Verified

10/10 Excellent

Kerwin

Liked: Staff & service, property conditions & facilities
The hotel facilities were excellent and the view across the river was amazing. The staff are very friendly and the breakfast swimming pool were excellent. It’s also in a perfect location.
Stayed 5 nights in Jun 2023
Verified

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, excellent service, quite room (I could sleep well at night).
Stayed 2 nights in Nov 2023
Verified

8/10 Good

?????

Liked: Cleanliness, staff & service, property conditions & facilities
I like the place
Stayed 4 nights in Jun 2024
Verified

10/10 Excellent

Andrew Floyd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is older but well maintainted. Staff were wonderful and eager to please. Location is fatastic...just steps from Marmaray, Tramvay and historic sites. I would definately bring a group of tourists to this hotel again.
Stayed 3 nights in Jan 2025
Verified

8/10 Good

Mohammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient place. Staff is good.
Stayed 6 nights in Nov 2024
Verified

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, Large and Comfortable Rooms. Not much of Breakfast options but still good enough to start your day.
Stayed 1 night in Sep 2023
Verified

8/10 Good

?????

Liked: Cleanliness, staff & service, amenities
location
Stayed 1 night in Sep 2024
Verified

8/10 Good

Alina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Help desk provided a very good service. All the staff is very polite and helpful.
Stayed 6 nights in Oct 2023
Verified

8/10 Good

Celal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super
Stayed 6 nights in Oct 2024
Verified

8/10 Good

Omer

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The room was outdated but very clean, it is an older hotel it badly needs renovation, the beds are very soft so I ended up with a very sore back at the end of my 5 day stay, the shower was broken we could use it but you had to hold the shower head in your hand, the breakfast was ok but we found the breads were hard and not a lot to choose from, one highlight was the pool it was excellent, heated clean and quiet great place to wind down after a long day but the hours are only 12-8 so early morning swim was not an option, the location couldn’t be better so central and right next to the train station 10 mins walk to sultan Ahmet, Haghia sofiya, and basilica cistern, but what makes this place special is the staff the were so helpful the cleaning ladies were so friendly I enjoyed seeing their smiling face every morning especially the abla who’s son in law is from Ordu she was so lovely, thank you for making our stay memorable.
Stayed 6 nights in Oct 2025
Verified

4/10 Poor

Johanna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was extremely small, smelled horrible, we did not feel safe in this location.
Verified

6/10 Okay

Adam

Liked: Staff & service
It’s fine. A basic hotel that has seen better days. The staff were lovely and really helpful. Location is great for the blue mosque and Topkapi Palace but it’s not in the nicest area of town. The road noise is loud outside. Breakfast is a buffet which is also pretty basic. Not bad but also nothing to write home about.
Stayed 2 nights in Jun 2023
Verified

10/10 Excellent

Tamas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family of 4 (children 12 and 9) stayed here in February, 2025. Staff were extremely courteous and helpful, at all times. The room was always kept clean and tidy, thank you for that. The use of the pool and sauna were included in the cost of the hotel. Children and I absolutely loved these facilities. Breakfast always had a lot of choice and there was always something interesting on offer. The hotel is well situated near the major tourist attractions and Eminonu port. The port can be used for ferries to other parts of Istanbul. Accessing the hotel from the airport is via the M11 metro, change at Guyreteppe to M2 until Halic and then Tram 5 to Eminonu port. If you have a late flight, a taxi or Uber may be easiest. I would highly recommend this hotel and would happily return.
Stayed 7 nights in Feb 2025
Verified

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty rooms. Bad attitude with the staff. Broken furniture and lights. They were racist to my family. Did not provide food hospitality.
Stayed 7 nights in Apr 2023
Verified

4/10 Poor

Mohamed

Disliked: Property conditions & facilities, room comfort
Unexpected room. Even I go to the hotel… but this time wasn’t the same. The view from the window was a wall not the bosphor view as I requested. . Lights in the room very low and I asked for more lights they didn’t provide it. No kettle in the room.
Stayed 2 nights in Nov 2024
Verified

2/10 Terrible

Alimah

Disliked: Cleanliness, property conditions & facilities, room comfort

Rude

The workers were very rude towards us and are not kind to the kids. They thought it was okay to shout at our children for being loud and didnt like them making noise in the pool or lobby. They would walk into the room and shout at them to be quiet. The doorman was very rude aswell and even argued with us about the kids and they also refused to help us take luggage up.The toilet wad also broken and the baby cot was very dirty and the showers It is not a family hotel at all and i would never be back again
Stayed 7 nights in May 2024
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Location and scenic view

Location was excellent. And the view is amazing. I booked this hotel because of the fantastic pics and the view did not disappoint. I was disappointed that the terrace was locked my entire stay. I was hoping to get some pictures from there.The woman who was cleaning the rooms on my floor was very nice and did a wonderful job. The gentlemen at the front desk were ok- depending on who was working. I asked one to call me a taxi the first morning and he told me to use the app or walk to the taxi stand down the street. I was a bit surprised, as I have never had a hotel front desk not call a taxi when asked to call a taxi. I am phone savvy and downloaded the app real quick as I wasn't sure where or how far the taxi stand was since I had just arrived and had to be somewhere at a specific time. Once I got my bearings, I used mostly public transit- there is a ferry stop just a bit down from the tram stop right across the street from the hotel. Close to Egyptian Bazaar and Hague Sophia.
Stayed 6 nights in Nov 2024
Verified

6/10 Okay

Amelie

Liked: Cleanliness, amenities, property conditions & facilities
Chambre en bonne état , isolation des fenêtres à revoir (laisse passer le froid sur le contour). Personnel de la réception très accueillant. Localisation parfaite pour les visites culturelles principales. Espace bien-être de qualité. Petit déjeuner, choix peu diversifié, à 10h tout pile ils desservent le buffet et éteignent la lumière du restaurant (même s’il reste du monde en train de manger).
Stayed 4 nights in Dec 2025
Verified

2/10 Terrible

muhammet

Disliked: Cleanliness, amenities, property conditions & facilities
Dit hotel in Istanbul was een complete teleurstelling. De kamer was ronduit vuil: vrouwelijke haren lagen verspreid over de vloer, er werd niet gestofzuigd en de badhanddoeken waren vies. Van hygiëne is hier duidelijk geen sprake. Ook het ontbijt stelde zwaar teleur en was absoluut niet wat beloofd werd. Maar wat dit verblijf écht onaanvaardbaar maakte, was de totale afwezigheid van vriendelijkheid. Het personeel aan de receptie was koud, ongeïnteresseerd en ronduit onbeleefd. Geen begroeting, geen glimlach, geen enkele vorm van gastvrijheid of respect. Zelfs een simpele “goede morgen” bleek te veel gevraagd. Je voelt je hier geen gast, maar een last. Het dieptepunt kwam bij het uitchecken. Hoewel uitchecken officieel tot 12:00 is, werd ik om 12:03 al opgebeld met de eis dat ik onmiddellijk moest vertrekken omdat de kamer schoongemaakt moest worden. Dat was bijzonder ironisch, gezien de erbarmelijke staat waarin de kamer zich bevond. Dit hotel verdient zijn naam niet. Absoluut afraden en beter vermijden.
Stayed 5 nights in Dec 2025
Verified

8/10 Good

Anette

Liked: Cleanliness, staff & service, room comfort
Bra hotell. Mitt i Istanbul men det är lyhört. Tunna väggar och dörrar. Allt hörs så tur att folk gillar sova på nätterna 😉
Stayed 3 nights in Oct 2025
Verified

8/10 Good

Jean-Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bien situé dans Istanbul

Hôtel parfaitement situé dans le quartier de Sultanhamet, près des principaux monuments et sites, accessibles à pied, et proche des transports. L'hôtel est confortable, l'accueil agréable.
Stayed 4 nights in Sep 2025
Verified

6/10 Okay

Smahane

Disliked: Staff & service, amenities, property conditions & facilities
Décue Nous étions un groupe de 6 personnes, contentes de reprendre le même hôtel, car nous avions aimé sa localisation ainsi que ses chambres modestes et son petit déjeuner simple et varié. Seulement, le dernier jour, en nous dirigeant vers le transfert réservé par l’hôtel, le responsable de l’hôtel nous signale que nous avons « trop » de valises (1 bagage en soute 1 bagage à main par personne) et qu’il faut payer un supplément au chauffeur… Et il nous le reproche d’une façon mesquine, et il en rit avec le chauffeur en nous prenant pour des imbéciles voyant un groupe de jeunes femmes voyageant seules. C’était vraiment inapproprié et tellement pas professionnel de sa part. A aucun moment, il a agit en faveur de ses clientes, on a bien vu qu’il était du côté du chauffeur, hors que j’ai précisé via mail que nous étions 6 passagers transportant chacune 2 bagages, afin d’éviter ce genre de situation. Ce n’est pas aux clients d’organiser le transfert!! C’était vraiment dommage de finir sur cette note… Profiter d’un moment stressant pour sous tirer encore de l’argent à des clients fidèles. Pour avoir voyager plusieurs fois à Istanbul, ce fut le check out le plus décevant et stressant de tous.
Stayed 6 nights in Oct 2024
Verified

10/10 Excellent

ziya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr freundlicher Mitarbeiter und sehr sauberer Hotel.Umgebung sehr schön.
Stayed 3 nights in Oct 2024