4/10 Poor
Sue
28 May 2025
Disliked: Staff & service, property conditions & facilities
Dreadful, particularly at the cost!
I paid nearly £300 for a one night stay (more than I usually pay in the City of London) because it is right next door to the railway station and we were catching a train to Edinburgh early the following morning. I checked that it had a lift as we were travelling for 3 weeks hiking and camping as well as visiting cities so would have heavy cases to manoeuvre.
The most positive word I can use to describe the member of staff who checked us in is ‘disinterested’ and It was only when I asked how to find the lift that he said that the lift was broken and that we should use the stairs. No offer of help was made even though my husband and I are obviously older, I had to ask for it. He said he would bring the bags up at some point. As we were leaving our room 30 minutes later we met him on the landing, he just put the bags down where he was, turned around and went back downstairs without a word.
The corridor outside our room was being used as a store for linen bags. When we arrived they were all closed up but by the time we went down for breakfast they had all been opened up for the housekeeping staff to use. The corridor itself was in a very poor state.
The room was clean, but very dated and the paintwork in the bathroom definitely needed some work. I’m not sure if health & safety law is the same in Scotland as in England but if it is, the bathroom blind in the bathroom is illegal as it doesn’t have a chain safety clip fitted.
Sue
Stayed 1 night in May 2025