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"We happened to stay there during hot weather - yes, in Inverness!
While we weren't surprised the hotel wasn't prepared for temperatures in the high
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The Royal Highland Hotel puts you in the heart of Inverness, within just a 10-minute stroll of Eastgate Shopping Centre and Inverness Castle. Highlights at this hotel include a restaurant and in-room free WiFi.
Plasma TVs with cable channels are featured in all 84 rooms, and you can enjoy coffee/tea makers, portable fans, and safes. You'll find nice touches like free toiletries and premium bedding to enhance your stay. Additionally, room service, hair dryers, and irons/ironing boards are available. Housekeeping is available once per stay.
The restaurant, Ash Restaurant, is open for lunch and dinner. ASH BAR is the hotel's own bar. Other amenities include free WiFi in public areas, a coffee shop/café, and a snack bar/deli. Continental breakfast is available on weekdays between 7:00 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM. There's also limited parking, along with the convenience of car rentals on site.
Places within a 15-minute walk of this 3-star Inverness City Centre hotel include Inverness Cathedral and Eden Court Theatre.
The Royal Highland Hotel ratings based on 6 Verified Reviews
Review Summary
3.2
out of 5
3.0 out of 5.0
Room cleanliness3.5 out of 5.0
Service & staff3.0 out of 5.0
Room comfort2.5 out of 5.0
Hotel condition3.0 out of 5.0
Guest reviews for The Royal Highland Hotel
Everyone (6)
4 out of 5
Posted by a verified traveller on 9 Jul. 2019
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Comment from Hotel Management
9 Jul. 2019
by rec
thank you
3 out of 5
Central, with an impressive, welcoming foyer.
Pros:Location.
Cons:Fans offered to customers during hot weather and efficient wifi.
Location:Central and easy to walk to restaurants, shops and some historical attractions.
We happened to stay there during hot weather - yes, in Inverness!
While we weren't surprised the hotel wasn't prepared for temperatures in the high 20s, our muggy room with no air movement left us with little sleep. As our room overlooked the train station platform, we also had to put up with lights and a noisy rumble all night. We could have closed the window and heavy drapes, but chose breathing along with the semblance of air, over quiet!
I did think of asking for a fan, but by then it was midnight and I didn't have the energy - and kept hoping it'd get cooler........
The wifi was so slow I couldn't actually connect properly, though was able to register. The next morning when I tried to log on, it told me my details were incorrect.
I gave up, yet now, 30+ miles north of Inverness, where we're staying on a farm and were told the internet would be slow, I have much better service! Not good enough for the 'capital of the highlands'.
On a positive note, the staff were pleasant and location great for our needs.
Fiona, on the front desk, helpfully ensured I was in a room with walk-in
shower, as per my request when I booked through Woif. I had rung the day before to check on this, and found that request had not been passed on - not happy Wotif!
Posted by Heather, from Adelaide on 2 Aug. 2018
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Comment from Hotel Management
7 Aug. 2018
by reception
thank you for your comments. It is rather unusual for the weather to be so warm and all rooms do in fact have fans all year round and if you did not find yours we would gladly have assisted and provided another for you.
Our wi fi is provided by external service and we will pass on your comments to them
we are glad you enjoyed your stay otherwise
1 out of 5
Real life Fautly Towers
The only way to truly describe this place accurately is like a real life version of faulty towers.
Breakfast was a really odd experience. The food was of the poorest quality but the staff almost made it almost humorous. There were so many staff constantly rushing in and out of these two doors doing nothing and then returning. There is a juice machine (didn’t know what was a thing) which the staff where constantly queuing behind quests to get themselves a glass. I saw one worker alone have three glasses of juice in the thirty minutes I was there. I actually had staff reaching over and across me to grab plates of food I had finished with while waiting for my other half to stop eating. The scrambled eggs were white and didn’t look anything like an egg, the bananas were green and the croissants tasted like pastry that had been left in the freezer five years too long before being cooked.
Then we have the rooms.. while clean, the room was so incredibly small we had an issue housing two medium sized suitcases. The bathroom needed to be squeezed into, and was able to fit one person maximum at all times. I requested that we might be able to change rooms as we were literally walking on our belongings.
Other thing to note are that there is no AC or fridge provided in the room. While parking is said to be included on the website, there are only around five spaces at the front for free otherwise you are forced to walk to the nearest shopping centre and pay five pounds
Posted by Sarah, from Australia on 28 Jul. 2018
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Comment from Hotel Management
7 Aug. 2018
by reception
Thank you for your comments, remedial action will be taken where appropriate
4 out of 5
Exceptional convenience for train travellers. The foyer and stairs are grand.
The weather was very warm and with no air conditioning and a window opening onto a central internal area popular with the local pigeons, there was no way to bring relief from the heat.
The breakfast area was beautiful and the array of food was amongst the best.
As Australians, we are used to small fridges in hotel rooms but accept that it isn’t the done thing in the UK. Makes it difficult for non-tea and coffee drinkers to get cold water.
Posted by Chris, from Canberra Australia on 12 Jul. 2018
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Comment from Hotel Management
23 Jul. 2018
by Reservations Manager
we are glad you enjoyed your stay and have noted your comments.
3 out of 5
In the main town centre
Pros:Location
Well located, but facilities are tired and staff were a little unhelpful
Posted by a verified traveller on 18 Sep. 2017
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4 out of 5
Thin walls
Without a GPS. this hotel was a little hard to find, tucked away in the corner of a small square outside the railway station. There is minimal parking, but there is long term parking a short drive away and an even shorter walk back. The reception area of the hotel is exactly like the picture and gives a very impressive feel when you walk in. The reception staff were friendly and helpful, and there is a lift to get to the higher floors. The room was comfortable and cosy, and the meal we had at the restaurant was of a high quality. However, we could hear every word of a conversation in the room next to us, and later on, other amorous activities which was a bit off putting!!
Posted by Bruce, from Mandurah West. Australia on 27 Jan. 2016
There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The business-friendly The Royal Highland Hotel also features multilingual staff, coffee/tea in a common area, and concierge services. The hotel can provide limo/town car service and wedding services. This 3-star Inverness hotel is smoke free.
84 guestrooms or units
3 levels
Dining venue
Bar or lounge
Coffee shop
Deli
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (limited hours)
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Car service
Concierge
Wedding services available
Newspapers in lobby (free)
Elevator
No smoking on site
Family Friendly Amenities
Family property
Free WiFi
Snack bar/deli
Laundry facilities
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Limited onsite parking
Transport
Airport: Inverness (INV) (13.7 km / 8.5 mi)
Train station: Inverness Station (0.4 km / 0.3 mi)
Room Amenities
The Royal Highland Hotel offers 84 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Plasma televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Inverness hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and portable fans. Housekeeping is provided once per stay.
In-room dining (limited hours)
Plasma television
Cable channels
Coffee maker
Luxury bedding
Shower and tub combination
Housekeeping (once per stay)
Hair dryer
Safe
Toiletries (free)
Iron and ironing board
Desk
Blackout drapes
Heating
Portable fan
Ensuite bathroom
Connecting rooms available
Food & Drink
For a fee, guests can enjoy continental breakfast on weekdays from 7:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Ash Restaurant - This restaurant serves lunch and dinner.
Gallery Cafe - Onsite café.
ASH BAR - Onsite bar.
Room service (during limited hours) is available.
Hotel Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is: 18
Check-in time ends at 11 PM
Special check-in instructions:
The front desk is open daily from 10:00 AM - 2:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.
This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.
The front desk at this property is open daily from 10:00 AM - 2:00 PM. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.
Check-out
Check-out by 10:30 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for GBP 50 per stay.
Pet Policy
Pets: GBP 10 per pet, per night
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Service animals are exempt from fees
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast and through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards
UnionPay
Guests will receive an email with special check-in instructions
Staffed front desk
Online Penalty Collection
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is available for guests
Masks are available for guests
Gloves are available for guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is available
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are available
Individually wrapped food options are available for breakfast
Individually wrapped food options are available through room service
gap period enforced between guest stays 24 hours
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between GBP 9.00 and GBP 12.00 per person (approximately)
Offsite parking fee: GBP 7 per day (0.01 mi away)
Pet fee: GBP 10 per pet, per night
Service animals are exempt from fees
Early check-in fee: GBP 10.00 (subject to availability)
Late check-in fee: GBP 10.00 for check-in between 11:30 AM and 2:30 PM
Late check-out fee: GBP 10 (subject to availability)
Rollaway bed fee: GBP 50 per stay
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Hotel Royal Highland
Royal Highland
Royal Highland Hotel
Royal Highland Hotel Inverness
Royal Highland Inverness
The Royal Highland Hotel Hotel
The Royal Highland Hotel Inverness
The Royal Highland Hotel Hotel Inverness
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Guests may experience noise disturbance due to nearby construction work.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
National Rating
This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
