Inverness Hotels with a Balcony

The evening and Saturday staff were wonderful. Very pleasant, friendly and funny. When we arrived Friday morning, the young woman didn't seem happy to be working, so that is why I didn't give staff a 5, she was a bit negative and seemed to be put off by any questions we had. She also didn't ask if we needed anywhere safe to store our computers, where as the evening and Saturday staff asked us without me inquiring. The room was nice with a wonderful view, it was just old and a little run down. I would have liked the room to be a little better up kept. The breakfast was great, very delicious and had a great variety. The only down fall was one person supporting resupplying anyting the breakfast area had to offer, food, coffee, water, ect. We did not go into the bar.

Great location, close to the rail station. Had a great old/original feel to it. Very big room

When I arrived to check in, despite having prepaid for my reservation, I was informed that the room category I had booked was unavailable. Instead, I was assigned to a lower-category room, which was clearly inferior and presumably less expensive than the one I had reserved and paid for. Although the hotel moved me to the correct room on the second night, I experienced a significant inconvenience during the first night of my stay. As compensation, I was offered two complimentary breakfasts. While I appreciate the gesture, I do not believe it adequately compensates for the fact that the hotel was unable to provide the room category that had been confirmed and prepaid. I therefore believe that some form of reimbursement or additional compensation would be appropriate.