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Wyndham Garden Houston Willowbrook

2.5 star property

Photo gallery for Wyndham Garden Houston Willowbrook

Lobby sitting area
Serves dinner and happy hour
Lobby sitting area
Interior detail
Lobby

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View map
18818 Tomball Parkway, Houston, TX, 77070
  • Place, Houston Methodist Willowbrook Hospital
    ‪8 min walk‬
  • Place, Aerodrome
    ‪15 min walk‬
  • Place, Willowbrook Mall
    ‪2 min drive‬
  • Airport, Houston, TX (IAH-George Bush Intercontinental)
    ‪19 min drive‬

Room options

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About the area

Houston

At Wyndham Garden Houston Willowbrook you'll be within a 30-minute stroll of Houston Methodist Willowbrook Hospital and Willowbrook Mall. Highlights at this hotel include a restaurant, an outdoor swimming pool and free self-parking. .Preston's serves American cuisine and is open for dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Business travelers can take advantage of meeting rooms, a 24-hour business centre, and conference space. Additionally, you'll find a gym, a free manager's reception and Wi-Fi in public areas. Each morning continental breakfast is served between 6:30 AM and 9:30 AM. There's also free RV/bus/truck parking, along with the convenience of a free area shuttle. .With a stay at this Houston hotel, you'll be 2.9 km (1.8 mi) from HP Campus and 3.4 km (2.1 mi) from Vintage Park.

What's nearby

  • Bowlero Willowbrook - 5 min walk - 0.5 km
  • Houston Methodist Willowbrook Hospital - 8 min walk - 0.7 km
  • Aerodrome - 15 min walk - 1.3 km
  • Mandolin Gardens Park - 18 min walk - 1.6 km
  • Willowbrook Mall - 2 min drive - 2.7 km

Getting around

  • Houston Station - 28 min drive
  • George Bush Intercontinental Airport (IAH) - 22 min drive

Restaurants

  • ‪It'z - ‬10 min walk
  • ‪Starbucks - ‬19 min walk
  • ‪Sonic Drive-In - ‬2 min drive
  • ‪P.F. Chang's China Bistro - ‬17 min walk
  • ‪Kroger Fuel - ‬2 min drive

About this property

Wyndham Garden Houston Willowbrook

Wyndham Garden Houston Willowbrook offers its guests an outdoor pool and a fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered on selected days. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee.

Business amenities include a 24-hour business centre and meeting rooms. A vending machine, multilingual staff, and coffee/tea in common area are also featured at the business-friendly Wyndham Garden Houston Willowbrook. A free area shuttle within 5.00 mi is available. Free self parking is available.

Smoking is allowed in designated areas at this Houston hotel.

  • 1 building
  • 151 guestrooms or units
  • 3 levels
  • Conference rooms
  • Built in 1998
  • Manager's reception (free)
  • Deli
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Front desk safe
  • Television in lobby
  • ATM
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Wyndham Garden Houston Willowbrook offers 151 air-conditioned accommodations with coffee/tea makers and a hairdryer. Televisions come with premium cable channels. Bathrooms include baths or showers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: WiFi (surcharge); wired internet (surcharge)

Parking and transport

  • Free area shuttle up to 5 mi
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily continental breakfast available 6:30 AM to 9:30 AM for a fee: USD 5 to 15 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free manager's reception (select days)
  • Snack bar/deli

Restaurants on site

  • Preston's

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free area shuttle
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1998
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in fee: USD 40
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 5 to 15 per person
  • Early check-in fee: USD 40 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests who have not received COVID-19 vaccination
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, JCB International, Carte Blanche and debit cards. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Masks are required in public areas for unvaccinated guests. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham) guidelines.

We should mention

  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Holiday Inn HOUSTON NORTHWEST
Holiday Inn WILLOWBROOK
Holiday Inn WILLOWBROOK Hotel
Holiday Inn WILLOWBROOK Hotel HOUSTON NORTHWEST
WILLOWBROOK Holiday Inn
Holiday Inn Houston Northwest Willowbrook Hotel Houston
Wyndham Garden Houston Willowbrook Hotel
Wyndham Garden Willowbrook Hotel
Wyndham Garden Houston Willowbrook
Wyndham Garden Willowbrook
Wyndham Houston Willowbrook
Wyndham Garden Houston Willowbrook Hotel
Wyndham Garden Houston Willowbrook Houston
Wyndham Garden Houston Willowbrook Hotel Houston

Frequently asked questions

Is parking available at Wyndham Garden Houston Willowbrook?

Yep, Wyndham Garden Houston Willowbrook has a free self car park and free RV/bus/truck parking.

Does Wyndham Garden Houston Willowbrook have a pool?

Wyndham Garden Houston Willowbrook has an outdoor pool.

Does Wyndham Garden Houston Willowbrook serve breakfast?

You bet, continental breakfast is served daily between 6:30 AM and 9:30 AM.

Is there a free airport shuttle available at Wyndham Garden Houston Willowbrook?

No, Wyndham Garden Houston Willowbrook does not offer an airport shuttle service.

Is there a bar or restaurant at Wyndham Garden Houston Willowbrook?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Wyndham Garden Houston Willowbrook?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Wyndham Garden Houston Willowbrook?

No, pets are not allowed.

Wyndham Garden Houston Willowbrook Reviews

Reviews

6.8
Rating 10 - Excellent. 297 out of 999 reviews
Rating 8 - Good. 240 out of 999 reviews
Rating 6 - Okay. 140 out of 999 reviews
Rating 4 - Poor. 118 out of 999 reviews
Rating 2 - Terrible. 204 out of 999 reviews

7.2/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

Reviews

4/10 Poor

Roderick

Business traveller
Disliked: Cleanliness, room comfort
Stayed 4 nights in Jul 2022

2/10 Terrible

LaDrika

Stayed 1 night in Aug 2022

2/10 Terrible

Lataujanae

Disliked: Cleanliness, room comfort
Stayed 2 nights in Jul 2022

8/10 Good

Edward

Travelled with partner
Not a big deal really but, they had some type of issues where there was no WiFi in the rooms. Also, no breakfast, TV, or pool... Pretty much, go to your room and lay down 😂
Stayed 1 night in Jul 2022

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
I have been here many times before and even though I had to change rooms several times they were willing to accommodate me. ( television not working, heat blowing continuously, fire alarm going off and would not stop, no shampoo, not enough towels) This time was the worst the television only got one channel and no internet so my phone couldn’t even work correctly in the building. I was there for two days and nothing was done. This review is just for the hotel management. I will have to find a new place to go next time and I visit Houston quite a bit.
Stayed 2 nights in Jul 2022

2/10 Terrible

Melisa

Travelled with group
Stayed 1 night in Jul 2022

2/10 Terrible

Kecia

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 1 night in Jul 2022

2/10 Terrible

Ceneca

Stayed 1 night in Jun 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
No wifi,cable,or pool as advertised. Killed a roach in my room. The area is not the best
Stayed 3 nights in Jul 2022

2/10 Terrible

Verified traveller

Liked: Cleanliness, room comfort

Nothing was good

My room was too far away for any wifi, the tv didnt work, the remote was busted and hard to use, some light were dimmed, and i couldnt switch rooms becuase they were at full capacity
Stayed 1 night in Jul 2022

4/10 Poor

Kiara

Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2022

2/10 Terrible

Juanita C

Stayed 1 night in Jun 2022

6/10 Okay

Jane, Nashville

Disliked: Amenities
Convenient location. No amenities at all, though. No pool, no breakfast. WiFi only available in lobby. The TV was pretty much unusable because of the screen fritzing out. Side door did not require card to enter, so not very safe. Not sure that the gated area was ever closed at night. Except for person who checked me in, staff was friendly.
Stayed 3 nights in Jun 2022

4/10 Poor

Tammie

Disliked: Cleanliness, room comfort

Never again!! Very disappointed!!

Came after check in time & no room available…had to wait for a room…got to the room the floor hadn’t been vacuumed w/1 face towel in there for 2ppl….no tv remote…had to make 2 trips to the front desk to actually get a tv remote tht works…we stayed for 3 nights…left to go out exploring on the second day & came back & both our keys was deactivated…so they gave us a key to get in….then went down for clean towels & they gave us 2 face towels & 2towels tht u put on the floor to step out the shower on to dry off…also went outside to my car & the door shut behind me & tried to use my key to re-enter & the whole door key holder fell off…had to walk all the way around to the front of the building to get in…this was over all a bad experience…we booked thru hotel.com bcuz Thts what I always do but this time I believe we got a bad deal…I will not recommend this hotel to anyone or ever stay there again
Stayed 3 nights in Jun 2022

2/10 Terrible

Cecilia

Business traveller
Disliked: Cleanliness, room comfort

Horrible

The first one they put me in had a hole in the floor and mildew all up the wall The second one they put me in had no coffee pot no phone and it was dirty
Stayed 2 nights in Jun 2022

8/10 Good

Lori

Liked: Cleanliness

Don’t Stay Here

As soon as you walk in the building you smell pot. This is an obvious spot where locals go to do their drugs. The non smoking room I was in smelled like pot and cigarettes. The side door security locks were not working so anyone could come in and out. The furniture was worn out and some of it peeling. The toilet wasn’t working properly due to a needed pump adjustment. I had to take off top and press to make water fill. The towel rack was hanging off on one side. There was no remote for the TV. There was no breakfast. There was no attendant at the desk at night. Really anyone from street could walk in. My view was a deteriorating dirty roof. The attendant during check in was nice enough. Surprisingly the artwork and decor —you could see originally was well done except for the parts of the hotel which were falling apart. The hotel was tidy and clean.
Stayed 3 nights in Jun 2022

4/10 Poor

Krystal

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

JUAN, Sunny isles

Liked: Cleanliness, amenities, property conditions & facilities
Bed was very comfortable and clean , shower and AC were very good
Stayed 1 night in Jun 2022

2/10 Terrible

April

Stayed 1 night in Jun 2022

2/10 Terrible

Jeremy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was the worst experience ever. I got it because it had a pool for my two year old because I only get to visit him every other week Not only was the pool close I also didn't have Wi-Fi or even a working television in my on top of it all I have never been treated so rudely by a staff these women need to be working at a McDonald's in the ghetto they were horrible. When I confronted one of them about why the pool was closed she suggested maybe I should go next door and ask Staybridge if I could use their pool for my two-year-old wow now that's classy
Stayed 1 night in Jun 2022

10/10 Excellent

Jeremy

Stayed 1 night in May 2022

2/10 Terrible

jacob

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor. when arrived didn’t have my room. Couldn’t even get extra towel, blankets, pillows. Had to sleep on a chair because double queen which paid for got downgraded to a king so had to sleep on chair in room.
Stayed 2 nights in May 2022

10/10 Excellent

Taylor

Stayed 1 night in May 2022

2/10 Terrible

Shawnee

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022