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Courtyard by Marriott Waikiki Beach

3.0 star property

Photo gallery for Courtyard by Marriott Waikiki Beach

Cocktail bar, pool views, open daily
Cocktail bar, pool views, open daily
A multi-story hotel with a central courtyard, balconies, and tropical landscaping.
2 outdoor pools, pool loungers
Premium bedding, pillow-top beds, in-room safe, desk

Reviews

7.4 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
The current price is AU$301
includes taxes & fees
25 May - 26 May

Explore the area

View map
400 Royal Hawaiian Avenue, Honolulu, HI, 96815
  • Place, Waikiki Beach Walk
    ‪3 min walk‬
  • Place, Royal Hawaiian Center
    ‪5 min walk‬
  • Place, Waikiki Beach
    ‪8 min walk‬
  • Airport, Honolulu, HI (HNL-Daniel K. Inouye Intl.)
    ‪16 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Balcony

Fridge, coffee/tea maker

Deluxe Room, 1 King Bed, Balcony

7.0 out of 10
Good
(4 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds, Balcony

Junior Suite, 2 Double Beds, Balcony

Junior Suite, 2 Double Beds, Balcony

  • 37 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Balcony (Corner)

Suite, 1 Bedroom, Balcony (Corner) | Living room

Suite, 1 Bedroom, Balcony (Corner)

  • 37 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Studio, 1 Queen Bed, Balcony

Premium bedding, pillow-top beds, in-room safe, desk

Standard Studio, 1 Queen Bed, Balcony

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Studio, 1 Queen Bed, Balcony (Mobility/Hearing Access, Roll-in Shwr)

Premium bedding, pillow-top beds, in-room safe, desk

Standard Studio, 1 Queen Bed, Balcony (Mobility/Hearing Access, Roll-in Shwr)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite (Mobility/Hearing Access, Roll-in Shwr)

Premium bedding, pillow-top beds, in-room safe, desk

Suite (Mobility/Hearing Access, Roll-in Shwr)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 1 Queen Bed

View all photos for Deluxe Room, Balcony

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, Balcony

7.6 out of 10
Good
(26 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Studio, 1 Queen Bed, Balcony

Premium bedding, pillow-top beds, in-room safe, desk

Standard Studio, 1 Queen Bed, Balcony

8.0 out of 10
Very good
(57 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite

Premium bedding, pillow-top beds, in-room safe, desk

Suite

7.6 out of 10
Good
(4 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Double Beds, Balcony

Deluxe Room, 2 Double Beds, Balcony

Deluxe Room, 2 Double Beds, Balcony

7.0 out of 10
Good
(44 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About the area

Honolulu

Courtyard by Marriott Waikiki Beach places you in the centre of Honolulu, within a short 5-minute stroll of Waikiki Beach Walk and Royal Hawaiian Center. Highlights at this hotel include 2 outdoor swimming pools, a full-service spa and a restaurant. .A relaxing visit to Spa Pure Waikiki can include deep-tissue massages and Swedish massages along with body wraps, body scrubs and aromatherapy. The restaurant, Aloha Amigo IslandCantina, serves Mexican cuisine and is open for breakfast, lunch and dinner. Peppermint Cafe is the hotel's own cocktail bar, serving drinks along with light fare. Enjoy the 24-hour gym, Hot tub and pool loungers. Business travelers can take advantage of a meeting room and a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning cooked-to-order breakfast is served between 7:00 AM and 11:00 AM. There's also the convenience of valet parking. .Sights within a 10-minute walk of this 3-property class Waikiki hotel include International Market Place and Waikiki Beach.

What's nearby

  • Waikiki Beach Walk - 3 min walk - 0.3 km
  • International Market Place - 5 min walk - 0.5 km
  • Royal Hawaiian Center - 5 min walk - 0.5 km
  • Waikiki Beach - 8 min walk - 0.8 km
  • Hawaii Convention Center - 19 min walk - 1.6 km

Getting around

  • Hālaulani / Leeward Community College Station - 23 min drive
  • Honolulu, HI (HNL-Daniel K. Inouye Intl.) - 28 min drive

Restaurants

  • ‪McDonald's - ‬1 min walk
  • ‪Aloha Melt Waikiki - ‬1 min walk
  • ‪Bacchus Waikiki - ‬1 min walk
  • ‪Aloha Amigo Island Mexican Cantina - ‬1 min walk
  • ‪Zigu - ‬3 min walk

About this property

Courtyard by Marriott Waikiki Beach

Courtyard by Marriott Waikiki Beach offers its guests a full-service spa, 2 outdoor swimming pools, a hot tub, and a 24-hour fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and a meeting room. Spa services, a terrace, and a vending machine are also featured at the business-friendly Courtyard by Marriott Waikiki Beach. For a fee, parking is available.

This 3-star Honolulu hotel is smoke free.

  • 404 guestrooms or units
  • 18 levels
  • 3 buildings
  • Built in 1969
  • Deli
  • Towels for the beach
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Corner/local shop
  • Terrace
  • Garden
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Dining venue
Courtyard by Marriott Waikiki Beach offers 404 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and coffee/tea makers. Rooms open to balconies. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Spa Pure Waikiki has 3 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, Swedish massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 17 years old are not allowed in the spa.

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18 May - 19 May
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 63 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site valet parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 20 to 30 for adults and USD 20 to 30 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Ali'i Coffee Co Waikiki
  • Aloha Amigo IslandCantina
  • Peppermint Cafe

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Full-service spa
  • Hot tub
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Beach towels
  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Outdoor treatment areas
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet (84 centimetre high)
  • Lever door handles
  • Lift (91 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Pool hoist on site
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 18 floors
  • 3 buildings
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 1969
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 41.55 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 20 to 30 for adults and USD 20 to 30 for children
  • Valet parking fee: USD 63.00 per day (in/out privileges)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - 103-877-8368-01
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The tax ID number is 103-877-8368-01. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

Property Registration Number 260200180000

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Courtyard Marriott Hotel Waikiki Beach
Courtyard Marriott Waikiki Beach
Courtyard Waikiki Beach
Courtyard Waikiki Beach Marriott
Marriott Courtyard Waikiki Beach
Waikiki Beach Courtyard Marriott
Waikiki Beach Marriott Courtyard
Courtyard By Marriott Waikiki Beach Hawaii/Honolulu
Courtyard By Marriott Waikiki Beach Hotel Honolulu
Courtyard Hotel Waikiki Beach
Wyland Waikiki Hotel
Courtyard Marriott Waikiki Beach Hotel
Courtyard By Marriott Waikiki Beach Hawaii/Honolulu
Wyland Waikiki Hotel
Courtyard Hotel Waikiki Beach
Courtyard Waikiki Beach
Courtyard By Marriott Waikiki
Courtyard by Marriott Waikiki Beach Hotel
Courtyard by Marriott Waikiki Beach Honolulu
Courtyard by Marriott Waikiki Beach Hotel Honolulu

Frequently asked questions

What is the cancellation policy at Courtyard by Marriott Waikiki Beach?

Courtyard by Marriott Waikiki Beach offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Courtyard by Marriott Waikiki Beach?

As of 10 May 2026, prices found for a 1-night stay for 2 adults at Courtyard by Marriott Waikiki Beach on 25 May 2026 start from AU$301, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Courtyard by Marriott Waikiki Beach?

Yep, Courtyard by Marriott Waikiki Beach has valet parking with in/out privileges for USD 63.00 per day. Additionally there is motorhome/coach/lorry parking, for a fee.

Are there any beaches close to Courtyard by Marriott Waikiki Beach?

Yep, Courtyard by Marriott Waikiki Beach is a short 9-minute walk from Waikiki Beach. Fun beach activities include snorkelling, scuba diving and body boarding. You can also find boat tours.

Is there a spa on site at Courtyard by Marriott Waikiki Beach?

Yep, Spa Pure Waikiki is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Courtyard by Marriott Waikiki Beach have a pool?

Courtyard by Marriott Waikiki Beach has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying on a lounger.

What makes Courtyard by Marriott Waikiki Beach a romantic place to stay?

1 hot tub and couples spa treatments, as well as pillowtop beds and private balconies in the guestrooms, help set the scene for a romantic weekend at Courtyard by Marriott Waikiki Beach.

Does Courtyard by Marriott Waikiki Beach serve breakfast?

Yeah, cooked-to-order breakfast is offered daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Courtyard by Marriott Waikiki Beach?

No, Courtyard by Marriott Waikiki Beach does not offer an airport shuttle service.

Is there a bar or restaurant at Courtyard by Marriott Waikiki Beach?

Yep, they've got a lounge bar and an onsite restaurant that serves Mexican cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Courtyard by Marriott Waikiki Beach?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Courtyard by Marriott Waikiki Beach?

No, only service animals are allowed.

Courtyard by Marriott Waikiki Beach Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 310 out of 1008 reviews
Rating 8 - Good. 291 out of 1008 reviews
Rating 6 - Okay. 207 out of 1008 reviews
Rating 4 - Poor. 114 out of 1008 reviews
Rating 2 - Terrible. 86 out of 1008 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

Reviews

4/10 Poor

David

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room wasn’t clean everyday. Bar over priced.
Stayed 10 nights in Jan 2026

10/10 Excellent

Eric

Stayed 5 nights in Dec 2025

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our hotel room was nice and the balcony was beautiful.They had a beautiful swimming pool and jacuzzi.
Stayed 6 nights in Jan 2026

8/10 Good

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
Staff was fabulous. Once we got to the room type that we were supposed to be in, we felt it was a great room for the price we paid. We even could see the sunset when we were in our room. Everyone was friendly, helpful and overall, great customer service. The pool does not get a lot of sun, so if you're looking for a sunny pool, it may not be a great fit. But it worked for us - we were barely there and wanted to spend time on beaches instead of the pool.
Stayed 4 nights in Jan 2026

6/10 Okay

David

Na
Stayed 1 night in Dec 2025

8/10 Good

Hailey Jewel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Only a few small things that made it 4/5. Housekeeping only came about twice during our 8 day stay, we had to keep calling down for towels and toilet paper. Other than that, really amazing nice well kept hotel. The common areas are gorgeous. I definitely should have made more use of the pool and the perks that come with the resort fees. But would 100% stay again. Room was great, location is perfect. Toilet paper was a bit rough to use, but a great stay overall.
Stayed 8 nights in Jan 2026

10/10 Excellent

Jim

Stayed 1 night in Jan 2026

10/10 Excellent

James Benjamin

Stayed 5 nights in Jan 2026

10/10 Excellent

Karen

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location. Well run. Pool and hot tub with small bar, coffee and Mexican restaurant on site. Good value. I recommend it for a modest but excellent choice.
Stayed 7 nights in Jan 2026

2/10 Terrible

Niralee

Business traveller
Disliked: Cleanliness, staff & service, amenities
In my 6 day long stay, they only cleaned the room once. I reported to the reception everyday about this but there was no support. The staff at the reception was super mean and didn't really care. Overall the worst experience I've had at a courtyard by Marriott.
Stayed 5 nights in Jan 2026

6/10 Okay

Judy

Stayed 2 nights in Jan 2026

2/10 Terrible

Niralee

Stayed 2 nights in Jan 2026

6/10 Okay

Dale

Business traveller
Disliked: Cleanliness, property conditions & facilities
Front desk was often rude, very short and pointed with their responses, and I called twice (prior to arriving on the island) and visited the front desk to request a pre-authorization form. The two phone calls, I was promised an email, never received. The first time I went in, gave the front desk person the email for it to be sent. She was EXTREMELY rude and insisted it would be sent, never received. Second time I went in I tried to ask again and she (same person) rudely explained that “we have the card on file when you booked so that’s all you need”…weird, because every other hotel requires it since it was for 5 rooms. I couldn’t even change the names on the rooms because “she was busy”… The overall experience sucked and I’ll probably not use that property again for anything!
Stayed 5 nights in Jan 2026

6/10 Okay

Treasa

Travelled with family
Disliked: Amenities, property conditions & facilities
I went into this reservation with low expectations cause previous reviews have been so bad. Overall, it was fine, but the staff at the front desk did seem not overly excited to help anybody. We had to wait two hours to check in when we got there because something was wrong with the “system“. We were put in the second tower, which only had one elevator and so there was always a long wait for the elevator, which was sometimes inconvenient. Our room was fine. We had to ask for bedding for the sofa bed and that took a while to come at night. The bathroom was a really strange design. There’s no barrier between the shower and the rest of the bathroom, so the floor is always really wet. Also, there’s basically only the basin and a small counter around that with three people sharing a bathroom. It was difficult to find room to put everything. The laundry machines weren’t working and no one could ever pick up the phone at the front desk and there was always a long line, but it did eventually get fixed since we were counting on washing clothes while we were there because my son was in a sports tournament all weekend. Overall, it was, I would say very average and nothing like a typical Marriott courtyard stay and certainly didn’t seem worthy of the Bonvoy brand.
Stayed 4 nights in Jan 2026

2/10 Terrible

melissa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room didn’t match photos—old, dirty, and poorly maintained. Dirty towels, no fresh toiletries, and multiple hidden fees (valet charged $70), which cut into our activity budget. Key failed late at night and staff told us to wait 45 min despite having kids; maintenance said it was a low battery. I’ve lived in Waikiki and was embarrassed by this experience. Not recommended.
Stayed 5 nights in Jan 2026

4/10 Poor

CHRISTOPHER

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room didn’t match photos—old, dirty, and poorly maintained. Dirty towels, no fresh toiletries, and multiple hidden fees (valet charged $70), which cut into our activity budget. Key failed late at night and staff told us to wait 45 min despite having kids; maintenance said it was a low battery. I’ve lived in Waikiki and was embarrassed by this experience. Not recommended.
Stayed 6 nights in Jan 2026

2/10 Terrible

Jaden

Stayed 1 night in Jan 2026

10/10 Excellent

Dean

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Overall very good hotel and stay, great location perfect for families or those on vacation. Lotta costs but comes with the territory since it’s Hawaii resort costs parking etc can’t really blame the hotel comes with travel to Hawaii similar to Vegas. They make all their money off travel tourism etc but loved our room, the pool, service etc there was a piece of gum on our carpet when we got in that’s the only thing I can point at that wasn’t great
Stayed 4 nights in Jan 2026

6/10 Okay

Ahyanna

Liked: Cleanliness, staff & service, amenities
The hotel was nice but the room was small . Just watch which room you book.
Stayed 4 nights in Jan 2026

4/10 Poor

Luzmary

Stayed 7 nights in Jan 2026

4/10 Poor

Roberto

Travelled with family
Disliked: Cleanliness
Our balcony sliding door was broken-unable to lock. The sink was falling apart-handle to turn on water. We addressed the situation, staff offered to fix it. They only addressed the door and it was still broken-temporary fix. By the time this was all done we were almost finished with our trip before they offered us to move rooms. Overall stay was ok, mostly liked it for its location.
Stayed 7 nights in Jan 2026

4/10 Poor

Kristan

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Overall the hotel Was good for the value, valet parking nice, though very expensive. The problem we had with the property was we were told housekeeping every 2 days but a refresh available daily, our room was cleaned once in the 7 days we were there, we had to ask for towels twice and toilet paper. When they did come to clean they didn’t take dirty towels and didn’t wipe anything down or replace any amenities. Don’t have a garbage bag either.
Stayed 7 nights in Jan 2026

6/10 Okay

Mary

Safety issue reported for lights not working in stairwell and Extension cords used on lobby & exit flooring during checkout time. Staff was friendly. Noisy location.
Stayed 12 nights in Dec 2025

2/10 Terrible

James

Travelled with family
Disliked: Amenities, property conditions & facilities
Had to ask for cleaning of the room several times. Toilet paper missing. Poor service overall.
Stayed 7 nights in Jan 2026

4/10 Poor

THUYNHI, Westminster

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Our stay was extremely disappointing. At check in, our room did not have towels or bedding for the sofa bed. It took three requests before they were delivered around 11:00pm. The bathroom sink was clogged and, despite two service requests, was not repaired for almost two days, leaving us without a usable sink. Housekeeping was especially frustrating. After requesting cleaning three times and calling the front desk to express my disappointment, the room was finally cleaned only after I personally stopped a housekeeper as she was leaving the floor. During our entire week long stay, the room was cleaned only once. On two other occasions, housekeeping came in only to change two towels. Although the staff was polite, service consisted mostly of empty promises. The room was not very clean to begin with, and by around 4:00pm it began to smell strongly of sewage. I had to close the bathtub drain and sink stopper to prevent the odor from overtaking the room. We stayed in room 653 in the second building. The air conditioning did not work well. We left the balcony door open for airflow, but outside noise became unbearable starting around 4:30am due to roosters and garbage trucks. I am giving this property two stars only because the staff was friendly and the location is good. I am surprised it has a 7.4 guest rating. At nearly $400 per night, this hotel is not worth the price and clearly needs better maintenance. We would not stay here again.
Stayed 7 nights in Dec 2025