Independent - accommodation in High Wray

Really enjoyed our stay. Staff vey helpful, especially on reception. Our rooms were very clean and spacious, with comfy beds and views over the river. Very centrally located hotel with parking.

Room was clean and refurbished but let down by the bathroom The toilet was badly located and toiletries insufficient ( particularly as there was nowhere to shower in spa) due to no changing rooms being available Parts of the hotel have been refurbished and are lovely although often just superficial but the other parts are very tired and and unloved. Spa - the areas which were available were very good and clean but again doors were lacking in cleanliness and if you look closer corners are missed and left unclean Breakfast - was ok choice was fair but coffee was extremely poor. All staff who we interacted with were very pleasant and friendly - particularly Michelle on reception and the lady in spa at 4.30 Overall wonderful location - mainly clean and friendly staff I appreciate there is a lot of refurbishment happening with the spa and infinity pool - but it does appear that other areas are in decline.

We go away a lot and this is the nicest hotel with the nicest staff we’ve ever stayed at. Cleanliness was spot on and the hotel food is amazing. Special mention to Sid who works at the pub bar who goes out of his way to chat to guests and makes you feel very welcome promoting a relaxing stay. We were pleasantly surprised with the prices of food and drinks. Hot tub worked well, clearly well maintained and keeps its temperature. Don’t hesitate to spend the money to stay here.