Serviced Apartments in Hawaii Island

The room right above the ocean slept like a baby would definitely come again

Everything was wonderful, except there is only one coffee area in the ocean tower, which is quite a way from the other towers. There needs to be more than one coffee station, perhaps put one in the lobby area, which is more central. There also needs to be more family, friendly restaurants, otherwise you have to go down to the queen or Kings shops, and if you take the shuttle, it cost you five dollars apiece each way. Also was not thrilled with the housekeeping services. They only clean your room every other day, which is not sufficient because you’re in a pool and saltwater and use a lot of towels, and if you want your soiled towels taken away and fresh towels on a daily basis you have to call them and have them to bring you fresh towels, and pick up the soil towels. If you don’t request, they don’t take the soiled towels. They just leave them. When you’re paying the kind of price is to stay at a Hilton. I believe you should have daily housekeeping services, especially when this is a family oriented resort and mostly families with children and very small children. I do not believe every other day for cleaning the room is acceptable. The front office staff is wonderful and all the servers in the restaurant were very nice and supportive and very nice attitudes. On one side of the lobby toward the Kona pool there are several shops that are empty, I am hoping they put a coffee shop and maybe a more family friendly restaurant in that area that’s not quite as expensive.

Terrible service