Captain Cook Holiday Packages

The Outrigger is surrounded by beautiful gardens and a superb Seaview. We enjoyed walking around the gardens. The pools are lovely however, we did not get to use much as out all day, every day during our stay. The bed in our room was super soft and the pillows are practically flat! I asked at reception if beds are the same in every room (even top $ rooms) and was advised they are. Both my husband and I woke with lower back pain every day. (& this is NOT usual) The toilets need upgrading as antiquated. For the money you pay one would expect a decent bed & pillows! A microwave in each room would be very helpful. The 9pm closing time in the dining room was too early for our liking. I would recommend 10pm at least. Each time I passed reception there was only one person on and for a hotel this large I think at least two customer service people should be on duty at all times. The wait to speak to someone equated to poor customer service in my book. Our biggest gripe was the most uncomfortable bed and pillows and for this reason I would never stay at this resort again. Sorry.

Resort was nicely situated in Kona, not far from main dining strip (2-3 minute drive). Resort was well set out and maintained to a high standard. One concern we had was our room was not ready for our 4pm check-in, a little frustrating after 18 hours consisting of 2 flights and driving. Finally got access at 4:20pm (thought 4pm was quite late for check-in). Other concern was debit of security ($150 US) on two separate occasion. Our stay went from weekdays into the weekend, so booking system in place at resort automatically identifies our booking for 5 nights as two separate bookings (weekday & weekend). Money was refunded but it would have been nice to know in advance that this would happen. Overall, accommodation was much better than I thought it would be and entire family very happy with accommodation.

Clean, great sized 3 bedroom apartment. Felt very safe and secure staying here. Staff were friendly