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4.9 out of 5

"When the room was serviced the cleaner did the bare minimum only pulled up beds changed towels and empty rubbish bins " More

By a verified traveller on Sun 09 May 2021

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Hotel Description

A luxury stay in Hanmer Springs awaits you at Village Lake Apartments. Within just a 10-minute stroll, you'll find Chisholm Park and Hanmer Springs Thermal Reserve. Highlights at this aparthotel include free self parking, and in-room kitchens and free WiFi.

Each apartment is soundproofed and features an LCD TV with satellite channels, along with a furnished balcony or patio, a living room, and a DVD player. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. Nice touches to enhance your stay include premium bedding, bathrobes, and free toiletries. A hair dryer, a phone, and an iron/ironing board are also available.

This smoke-free aparthotel offers free WiFi in public areas, a terrace, and a garden. Additionally, you'll find laundry facilities, barbecue grills, and tour/ticket assistance. Continental breakfast is available daily between 8:00 AM and 9:00 AM. There's also the convenience of an airport shuttle.

Sights within a 10-minute walk of this 5-star Hanmer Springs aparthotel include Conical Hill Walkway and Hanmer Heritage Forest.

Two Bedroom Luxury Apartment

Bed Count 1 King Bed Maximum Occupancy 5 Max
AU$262* Per night/room 16 May - 17 May

Three Bedroom Apartment

Bed Count 2 King Beds Maximum Occupancy 7 Max

Village Lake Apartments ratings based on 81 Verified Reviews

Review Summary
4.9 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Village Lake Apartments

Everyone (30) Couples (8) Family (42)
4 out of 5
When the room was serviced the cleaner did the bare minimum only pulled up beds changed towels and empty rubbish bins

Posted by on 9 May 2021

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5 out of 5

Posted by on 8 Dec. 2019

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4 out of 5
great staff, nice rooms and lovely view. what i did not like was warning signs saying if the rooms are too messy and takes longer time to clean, they will charger 100 dollars. it was not a cheap place to stay at so i dont think that should be there

Posted by on 13 Oct. 2019

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Comment from Hotel Management

14 Oct. 2019 by Jill

Thank you for taking the time to review Village Lake Apartments. We are pleased you enjoyed your stay and liked our apartments. The sign is in the apartment as some guests literally walk out leaving cooked, smelly food on plates and still in the pans, and make no attempt to put their rubbish in the bins provided in the apartment. Some foods which people choose to cook smell out the whole apartment and cannot be aired out in time for the next guests. I am sure you would not want to walk in to an apartment which smells. The majority of guests are not like this.

5 out of 5

Posted by on 18 Jul. 2019

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Comment from Hotel Management

24 Jul. 2019 by Jill

Thank you for taking the time and your outstanding review of Village Lake Apartments.

5 out of 5
Great location, and the apartment was a really good size for an adult family.

Posted by on 24 Feb. 2019

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Comment from Hotel Management

24 Feb. 2019 by Jill

Thanks for taking the time to write a review on Village Lake Apartments. We greatly appreciate this.

5 out of 5

Excellent property, comfortable and immaculate.

Beautiful and spacious, very comfortable. Great location too.

Posted by , from Auckland, NZ on 16 Jul. 2018

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Comment from Hotel Management

18 Jul. 2018 by Jill

Thank you for taking the time to review Village Lake Apartments and let others know of your experience with us.

4 out of 5

Great views of the lake and surrounding mountains

Fantastic views from the rooms. Restaurant and bar has great service and the staff are friendly. A few small issues with light Brocken light switches and glass bathroom door.

Posted by on 11 Jul. 2018

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5 out of 5

Excellence

Pros: Quality, close to town, excellent service, very clean
Cons: nothing
Location: very close to town and the springs
Very high quality fitted out apartment. Short walk to town and springs. Very highly recommended

Posted by on 13 Dec. 2017

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Comment from Hotel Management

10 Jan. 2018 by Jill

Thank you for taking the time to let others know of your experience at Village Lake Apartments. We do appreciate you sharing your experience.

3 out of 5

Clean and good location. Spa not functioning.

Beds too soft. Spa not connected. Sofas uncomfy. Looked better than felt.

Posted by , from Nsw on 19 Jan. 2017

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5 out of 5
Fantastic, very handy to the main area's of Hanmer. Hosts were super helpful.

Posted by on 10 Oct. 2016

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Property Features

As a guest of Village Lake Apartments, you'll find a terrace, tour/ticket assistance, and barbecue grills. Public spaces have free WiFi. The luxury Village Lake Apartments also features a garden and laundry facilities. Self parking is free. This 5-star Hanmer Springs aparthotel is smoke free.

  • 13 guestrooms or units
  • 2 levels
  • Built in 2010
  • 1 conference room
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of living rooms
  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Village Lake Apartments offers 13 accommodations with DVD players and bathrobes. Rooms open to furnished balconies or patios. Accommodations offer separate living rooms. Beds feature premium bedding. Accommodations at this 5-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include complimentary toiletries and hair dryers. This Hanmer Springs aparthotel provides complimentary wireless Internet access. 42-inch LCD televisions come with satellite channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room kitchen
  • Private balcony or patio (furnished)
  • Living room
  • LCD television
  • Satellite channels
  • DVD player
  • Refrigerator
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Electric kettle
  • Kitchenware
  • Luxury bedding
  • Hypo-allergenic bedding
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Wheelchair accessible
  • Free tea bags/instant coffee

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 8:00 AM to 9:00 AM.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 8:00 PM

Special check-in instructions:

The front desk is open daily from 8 AM - 8 PM. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8 AM - 8 PM.
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 20.0 per stay.
  • Cribs (infant beds) are available for NZD 20.0 per stay.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts credit cards, debit cards, and cash. Parties and events are allowed on site. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned and disinfectant is used to clean the property.

  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Events/parties allowed
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: NZD 15 for adults and NZD 15 for children (approximately)
  • Crib (infant bed) fee: NZD 20.0 per stay
  • Rollaway bed fee: NZD 20.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Village Lake Apartments Apartment Hanmer Springs
  • Village Lake Apartments Hanmer Springs
  • Village Lake Apartments Aparthotel
  • Village Lake Apartments Hanmer Springs
  • Village Lake Apartments Aparthotel Hanmer Springs

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Apartment property is rated 5 stars.

Official New Zealand Rating provided by Qualmark®

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.