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4.7 out of 5

"From the welcome to the leaving, the staff were bright and friendly under trying circumstances - the potential of a level 3 lockdown looming. " More

By a verified traveller on Sun 31 Oct 2021

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Hotel Description

A luxury stay in Hanmer Springs awaits you at Hanmer Springs Hotel. Within steps you'll find Chisholm Park and Hanmer Springs Thermal Reserve within a short 5-minute stroll. Highlights at this family-friendly hotel include a restaurant, free self parking, and a bar/lounge.

All 48 rooms feature flat-screen TVs with satellite channels, and you can enjoy free WiFi, iPod docks, and coffee/tea makers. Additionally, refrigerators, portable fans, and hair dryers are available.

The restaurant, Isobel's Restaurant, is open for breakfast and dinner. Enjoy the outdoor tennis court and seasonal outdoor swimming pool. Business travelers can take advantage of conference space, a meeting room, and a business center. Additionally, you'll find free WiFi in public areas and a snack bar/deli. Each morning continental breakfast is served between 7:30 AM and 10:30 AM. There's also the convenience of self parking.

Places within a 15-minute walk of this 4.5-star Hanmer Springs hotel include Conical Hill Walkway and Hanmer Heritage Forest.

Garden Patio Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$144* Per night/room 6 Dec. - 7 Dec.

Superior King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Studio

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Superior Twin

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Classic Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hanmer Springs Hotel ratings based on 43 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hanmer Springs Hotel

Everyone (10) Couples (21) Family (8)
5 out of 5
From the welcome to the leaving, the staff were bright and friendly under trying circumstances - the potential of a level 3 lockdown looming.

Posted by on 31 Oct. 2021

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Comment from Hotel Management

1 Nov. 2021 by Graeme

Kia ora Donna, Thank you for your kind words and exceptional feedback. We do look forward to hosting you again sometime very soon. Kind regards

5 out of 5
Beautiful, lovingly maintained property - a pleasure to stay in such an iconic property

Posted by on 4 Oct. 2021

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Comment from Hotel Management

5 Oct. 2021 by Graeme

Kia ora Linda, Thank you for sharing your excellent feedback and do look forward to hosting you again sometime very soon. Kind regards

4 out of 5
We loved the atmosphere and charm of the building

Posted by on 16 Aug. 2021

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Comment from Hotel Management

17 Aug. 2021 by Graeme

Kia ora, Thank you for your feedback. Kind regards

5 out of 5
Very central.

Posted by on 14 Aug. 2021

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Comment from Hotel Management

17 Aug. 2021 by Graeme

Kia ora, Thank you for sharing your positive feedback. Kind regards

4 out of 5
We loved the location of property

Posted by on 13 Aug. 2021

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Comment from Hotel Management

27 Sep. 2021 by Graeme

Kia ora, Many thanks for sharing your positive rating with us. Kind regards

5 out of 5
Fantastic ! I like everything

Posted by on 11 Aug. 2021

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Comment from Hotel Management

16 Sep. 2021 by Graeme

Kia ora, Many thanks for sharing your wonderful feedback with us. Kind regards Graeme

5 out of 5
lovely relaxing stay, where staff went the extra mile :)

Posted by on 2 Aug. 2021

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Comment from Hotel Management

3 Aug. 2021 by Graeme

Kia ora, Thank you very much for sharing your wonderful feedback. Kind regards

5 out of 5

Posted by on 16 Jul. 2021

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Comment from Hotel Management

27 Jul. 2021 by Graeme

Kia ora, Thank you very much for sharing your amazing rating with us. We do hope we will welcome you back to stay with us again sometime very soon. Kind regards

5 out of 5
This place is a gem - beautiful grounds, towering mature trees, flashes of old style grandeur in the main building. Great happy hour, nice slippers in winter, fantastic croissants at breakfast and a lovely, comfy bed.

Posted by on 15 Jul. 2021

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Comment from Hotel Management

20 Jul. 2021 by Graeme

Kia ora, We are delighted to have exceeded your expectations and do look forward to welcoming you back to stay with us again sometime very soon. Kind regards

4 out of 5
The lovely old hotel so nicely renovated. The fire in the dining room was cosy.

Posted by on 9 Jul. 2021

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Property Features

Hanmer Springs Hotel offers its guests an outdoor tennis court and a seasonal outdoor pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A business center and a meeting room are available. A terrace, tour/ticket assistance, and barbecue grills are also featured at the luxury Hanmer Springs Hotel. Self parking is free. This 4.5-star Hanmer Springs hotel is smoke free.

  • 48 guestrooms or units
  • 2 levels
  • Built in 1932
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Outdoor tennis courts - 1
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking; self parking available for a surcharge

Room Amenities

Hanmer Springs Hotel offers 48 accommodations with iPod docking stations and coffee/tea makers. 32-inch flat-screen televisions come with premium satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Hanmer Springs hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and portable fans. Housekeeping is provided daily.

  • IPod dock
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator (full size)
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Heating
  • Portable fan
  • Ensuite bathroom
  • Connecting rooms available
  • Free tea bags/instant coffee

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7:30 AM to 10:30 AM.

Isobel's Restaurant - Overlooking the garden, this restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:00 PM

Special check-in instructions:

The front desk is open daily from 7:00 AM - 11:00 PM. If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Guests arriving after 4:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 40.0 per night.

Pet Policy

  • Pets and service animals are not allowed at Hanmer Springs Hotel

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).

  • No lifts
  • Service animals not allowed
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Masks are not compulsory at the property
  • Mobile key entry is not available
  • Property follows sanitisation practices of COVID-19 Guidelines (WHO)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between NZD 22 and NZD 25 for adults, NZD 11 and NZD 17 for children (approximately)
  • Early check-in fee: NZD 40 (subject to availability)
  • Late check-out fee: NZD 40.00 (subject to availability)
  • Rollaway bed fee: NZD 40.0 per night
  • Credit card charges are subject to a surcharge of NZD 2.50

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hanmer Springs Heritage
  • Heritage Hanmer Springs
  • Heritage Hotel Hanmer Springs
  • Heritage Hanmer Springs Hotel Hanmer Springs
  • Heritage Hanmer Springs Hotel
  • Heritage Hanmer Springs
  • Hanmer Springs Hotel Hotel
  • Hanmer Springs Hotel Hanmer Springs
  • Hanmer Springs Hotel Hotel Hanmer Springs

You should know

  • The seasonal pool will open in December and close in April.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.