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4.4 out of 5

"Close to hot pools and shops and restaurants A bit tired and dated Staff are nice and friendly and helpful Rooms could do with a do up Bigger tv an ... " More

By a verified traveller on Mon 18 Apr 2022

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Hotel Description

A luxury stay in Hanmer Springs awaits you at Hanmer Springs Hotel. Within a short 5-minute stroll, you'll find Chisholm Park and Hanmer Springs Thermal Reserve. Highlights at this family-friendly hotel include a restaurant, free self parking, and a bar/lounge.

The restaurant, Isobel's Restaurant, is open for breakfast and dinner. Enjoy the outdoor tennis court and seasonal outdoor swimming pool. Business travelers can take advantage of conference space, a meeting room, and a business center. Additionally, you'll find free WiFi in public areas and a snack bar/deli. Each morning continental breakfast is served between 7:30 AM and 10:30 AM. There's also the convenience of self parking.

Places within a 15-minute walk of this 4.5-star Hanmer Springs hotel include Conical Hill Walkway and Hanmer Heritage Forest.

Classic Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$161* Per night/room 23 Aug. - 24 Aug.

Superior King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Garden Patio Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Studio

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Superior Twin

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hanmer Springs Hotel ratings based on 53 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hanmer Springs Hotel

Everyone (14) Couples (24) Family (11)
2 out of 5
Living in the past!

Posted by on 23 Jun. 2022

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Comment from Hotel Management

5 Jul. 2022 by Operations Manager

Thank you for your feedback, we really appreciate it and would like to take the opportunity to let you know that we are continually maintaining and updating our property to remember the past but also look to the future. Kindest regards,

3 out of 5

Posted by on 23 Apr. 2022

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4 out of 5
Close to hot pools and shops and restaurants A bit tired and dated Staff are nice and friendly and helpful Rooms could do with a do up Bigger tv and more tv channels

Posted by on 18 Apr. 2022

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Comment from Hotel Management

18 Apr. 2022 by Graeme

Kia ora, Many thanks for sharing your positive feedback with us and do look forward to hosting you again. Kind regards

2 out of 5
Outside gardens

Posted by on 1 Apr. 2022

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Comment from Hotel Management

2 Apr. 2022 by Graeme

Kia ora, Thanks for sharing your thoughts with us. Kind regards

3 out of 5
Gorgeous setting. Peaceful and tranquil BUT the rooms have not been upgraded since we last stayed there over 10 years ago. All old dark doors and fittings and suite should be opened up and old fire place removed. Window frames all covered in cobwebs outside and our window covered in bird poo. I realise with Covid it is hard to find staff to clean.

Posted by on 30 Mar. 2022

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Comment from Hotel Management

2 Apr. 2022 by Graeme

Kia ora, Thanks for sharing your thoughts with us. We are working through these issue now that we are returning to a more suitable staffing level. Kind regards

4 out of 5
Great location - could park car and walk to Hanmer Springs pools. Room was tidy, bathroom modern but room dated. Bed was very comfortable though. Had a great sleep.

Posted by on 16 Jan. 2022

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Comment from Hotel Management

18 Jan. 2022 by Graeme

Kia ora Stephani, Thank you very much for sharing your positive comments with us. We do look forward to hosting you again sometime very soon. Kind regards

5 out of 5
Beautiful grounds and sense of space, the only whinge would be the noisy fan in bathroom

Posted by on 2 Dec. 2021

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Comment from Hotel Management

7 Dec. 2021 by Graeme

Kia ora Tim, Many thanks for sharing your excellent feedback. We will have a look at this fan to over come this issue. Kind regards

5 out of 5
From the welcome to the leaving, the staff were bright and friendly under trying circumstances - the potential of a level 3 lockdown looming.

Posted by on 31 Oct. 2021

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Comment from Hotel Management

1 Nov. 2021 by Graeme

Kia ora Donna, Thank you for your kind words and exceptional feedback. We do look forward to hosting you again sometime very soon. Kind regards

5 out of 5
Beautiful, lovingly maintained property - a pleasure to stay in such an iconic property

Posted by on 4 Oct. 2021

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Comment from Hotel Management

5 Oct. 2021 by Graeme

Kia ora Linda, Thank you for sharing your excellent feedback and do look forward to hosting you again sometime very soon. Kind regards

1 out of 5

Posted by on 18 Sep. 2021

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Property Features

Hanmer Springs Hotel offers its guests an outdoor tennis court and a seasonal outdoor pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A business center and a meeting room are available. A terrace, tour/ticket assistance, and barbecue grills are also featured at the luxury Hanmer Springs Hotel. Self parking is free. This 4.5-star Hanmer Springs hotel is smoke free.

  • 48 guestrooms or units
  • 2 levels
  • Built in 1932
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Outdoor tennis courts - 1
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Parking: Free self parking; self parking available for a surcharge

Room Amenities

Hanmer Springs Hotel offers 48 accommodations with iPod docking stations and coffee/tea makers. 32-inch flat-screen televisions come with premium satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Hanmer Springs hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and portable fans. Housekeeping is provided daily.

  • IPod dock
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator (full size)
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Heating
  • Portable fan
  • Ensuite bathroom
  • Connecting rooms available
  • Free tea bags/instant coffee

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7:30 AM to 10:30 AM.

Isobel's Restaurant - Overlooking the garden, this restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:00 PM

Special check-in instructions:

The front desk is open daily from 7:00 AM - 11:00 PM. If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

This property is not suitable for guests who are required to quarantine, due to the property's communal areas.

The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Guests arriving after 4:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 40.0 per night.

Pet Policy

  • Pets and service animals are not allowed at Hanmer Springs Hotel

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).

  • No lifts
  • Children stay free
  • Service animals not allowed
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property follows sanitisation practices of COVID-19 Guidelines (WHO)
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between NZD 22 and NZD 25 for adults, NZD 11 and NZD 17 for children (approximately)
  • Early check-in fee: NZD 40 (subject to availability)
  • Late check-out fee: NZD 40.00 (subject to availability)
  • Rollaway bed fee: NZD 40.0 per night
  • Credit card charges are subject to a surcharge of NZD 2.50

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hanmer Springs Heritage
  • Heritage Hanmer Springs
  • Heritage Hotel Hanmer Springs
  • Heritage Hanmer Springs Hotel Hanmer Springs
  • Heritage Hanmer Springs Hotel
  • Heritage Hanmer Springs
  • Hanmer Springs Hotel Hotel
  • Hanmer Springs Hotel Hanmer Springs
  • Hanmer Springs Hotel Hotel Hanmer Springs

You should know

  • The seasonal pool will open in December and close in May.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.