22 Jan. 2022 by Edwin
HI Frank thank you for your feedback . I double check your booking which was one of 2 bedroom townhouse booked for 2 adult 2 children, our price on the day was $195 for two people , extra person fee $20 on the wotif website. but we have no charge for the baby who are under 3 year old. your original booking is for 2 adult and 2 children , but you chose the children age as 0. it is main reason we asked you how old of your children , you told us that they are 12 yr and 14yr. so they definitely use the single beds. we ask for the extra person fee due to the costing for us to change sheets and pillowcases and setup the extra beds. it is really helpful to fill up the right information when you make the booking. it also makes our reception confused by your wrong information . Yeah , we are the first motel in hanmer springs, and our style are chalet and villa , all the buildings are separated. we are not 5 star hotel or motel , but we focus on runing the cosy and family home in hanmer springs. thank you for your stay .