4/10 Poor
Samantha
27 July 2025
Disliked: Cleanliness, amenities
The room was not very clean. There were small bits of food (looked like cooked and dried up rice) on the floor in the kitchenette area and the dining table was visibly unclean. I was not planning on using the kitchenette or dining area, but this was still disappointing.
Check in is at 3pm so I (wrongly) assumed that check out would be at 11am. It’s not. It’s still at 10am, so I had housekeeping knocking on the door at 10.05am then 10.20am when I was still in there asking when I was leaving. When I explained my error they were not very understanding. It’s my mistake, I get that, but a little kindness goes a long way.
Approximately 2 hours after I sent the check out text, my phone rang 3 times in a row. I was in middle of something, so couldn’t answer. No voicemail was left. When it rang the fourth time, I answered and was asked by reception if I was checking out today. I explained I’d done so several hours earlier and sent the text. The man I was speaking too just said “okay thanks” and then hung up. It was odd.
Samantha
Stayed 1 night in Jul 2025