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Tsubaki

4.0 star property
Ryokan with free valet parking, near Yugawara Art Museum

Photo gallery for Tsubaki

Terrace/patio
Exterior
Interior entrance
(Main Bldg.) Japanese Western Style Standard Room with Private Open-Air Bath (Non-Smoking) | View from room
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Air conditioning
  • Parking included
  • Free WiFi
  • Business services
The current price is AU$1,017
19 Oct - 20 Oct

Explore the area

View map
776 Miyakami, Yugawara-machi, Ashigarashimo-gun, Yugawara, Kanagawa-ken, 259-0314
  • Lake Ashi
    ‪11 min drive‬
  • Hakone Shrine
    ‪15 min drive‬
  • Hakone Kowakien Yunessun
    ‪20 min drive‬

Room options

View all photos for (Main Bldg.) Japanese Style Deluxe Room with Private Open Air Bath (Non-Smoking)

(Main Bldg.) Japanese Style Deluxe Room with Private Open Air Bath (Non-Smoking) | Terrace/patio

(Main Bldg.) Japanese Style Deluxe Room with Private Open Air Bath (Non-Smoking)

Highlights

Balcony
Air conditioning
Heating
Fridge
Flat-screen TV
Pillow menu
Blackout curtains
Hairdryer
  • 70 sq m
  • Sleeps 5
  • 2 Double Beds and 3 Twin Futons

View all photos for 2Japanese-Style Rooms With Open-Air Bath, 12 Tatami+4.5 Tatami (50SQM),Non-Smoking

2Japanese-Style Rooms With Open-Air Bath, 12 Tatami+4.5 Tatami (50SQM),Non-Smoking

2Japanese-Style Rooms With Open-Air Bath, 12 Tatami+4.5 Tatami (50SQM),Non-Smoking

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Pillow menu
Blackout curtains
Hairdryer
Separate bath and shower
  • Sleeps 2
  • 3 Large Twin Futons

View all photos for Geihinkan, Room With Open-Air Bath, Hanahuki

Geihinkan, Room With Open-Air Bath, Hanahuki

Geihinkan, Room With Open-Air Bath, Hanahuki

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Pillow menu
Blackout curtains
Hairdryer
Separate bath and shower
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Geihinkan, Kokinran (Indoor Bath Only)

Geihinkan, Kokinran (Indoor Bath Only)

Geihinkan, Kokinran (Indoor Bath Only)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Pillow menu
Blackout curtains
Hairdryer
Separate bath and shower
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Geihinkan, Hikarugenji (Indoor Bath Only)

Geihinkan, Hikarugenji (Indoor Bath Only)

Geihinkan, Hikarugenji (Indoor Bath Only)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Pillow menu
Blackout curtains
Hairdryer
Separate bath and shower
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Japanese-Western-Style Room, High Grade, 12 Tatami + Bedroom (70SQM) , Non-Smoking

Japanese-Western-Style Room, High Grade, 12 Tatami + Bedroom (70SQM) , Non-Smoking

Japanese-Western-Style Room, High Grade, 12 Tatami + Bedroom (70SQM) , Non-Smoking

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Pillow menu
Blackout curtains
Hairdryer
Separate bath and shower
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Japanese-Western-Style Room,With hot spring Open-Air Bath (70SQM), High Grade,Non-Smoking

Japanese-Western-Style Room,With hot spring Open-Air Bath (70SQM), High Grade,Non-Smoking

Japanese-Western-Style Room,With hot spring Open-Air Bath (70SQM), High Grade,Non-Smoking

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Pillow menu
Blackout curtains
Hairdryer
Separate bath and shower
  • Sleeps 5
  • 2 Large Twin Beds

View all photos for (Presidential Suite) Kokinran - Japanese Room (Non-Smoking)

Interior

(Presidential Suite) Kokinran - Japanese Room (Non-Smoking)

Highlights

Individually decorated
Air conditioning
Heating
Free rollaway/extra beds
Fridge
Flat-screen TV
Pillow menu
Blackout curtains
  • 200 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Futon

View all photos for Geihinkan, Room With Open-Air Bath, Shunsyokou

Geihinkan, Room With Open-Air Bath, Shunsyokou

Geihinkan, Room With Open-Air Bath, Shunsyokou

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Pillow menu
Blackout curtains
Hairdryer
Separate bath and shower
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Japanese-Style 2 Rooms With bed, 12 Tatami + 7 Tatami (70SQM), Non-Smoking

Standard Japanese-Style 2 Rooms With bed, 12 Tatami + 7 Tatami (70SQM), Non-Smoking

Standard Japanese-Style 2 Rooms With bed, 12 Tatami + 7 Tatami (70SQM), Non-Smoking

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Pillow menu
Blackout curtains
Hairdryer
Separate bath and shower
  • Sleeps 5
  • 2 Large Twin Beds

View all photos for (Executive Suite) Hikarugenji - Japanese Room (Non-Smoking)

Minibar, in-room safe, blackout curtains, iron/ironing board

(Executive Suite) Hikarugenji - Japanese Room (Non-Smoking)

Highlights

Balcony
Air conditioning
Heating
Free rollaway/extra beds
Fridge
Flat-screen TV
Pillow menu
Blackout curtains
  • 130 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Japanese-Style 2 Rooms,12 Tatami + 4.5 Tatami (50SQM),Non-Smoking

Standard Japanese-Style 2 Rooms,12 Tatami + 4.5 Tatami (50SQM),Non-Smoking

Standard Japanese-Style 2 Rooms,12 Tatami + 4.5 Tatami (50SQM),Non-Smoking

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Pillow menu
Blackout curtains
Hairdryer
Separate bath and shower
  • Sleeps 3
  • 3 Large Twin Futons

View all photos for With open-air bath, Standard Japanese-style room with bed, 8 Tatami+Living Room (50SQM),Non-Smoking

With open-air bath, Standard Japanese-style room with bed, 8 Tatami+Living Room (50SQM),Non-Smoking

With open-air bath, Standard Japanese-style room with bed, 8 Tatami+Living Room (50SQM),Non-Smoking

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Pillow menu
Blackout curtains
Hairdryer
Separate bath and shower
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Special Japanese-Western-Style Room With Open-Air Bath(13Tatami+Bedroom/100SQM),Non-Smoking

Special Japanese-Western-Style Room With Open-Air Bath(13Tatami+Bedroom/100SQM),Non-Smoking

Special Japanese-Western-Style Room With Open-Air Bath(13Tatami+Bedroom/100SQM),Non-Smoking

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Pillow menu
Blackout curtains
Hairdryer
Separate bath and shower
  • Sleeps 5
  • 2 Large Twin Beds

View all photos for (Executive Suite) Hanafuuki - Japanese Western Style Suite with Private Open-Air Bath (Non-Smoking)

Minibar, in-room safe, blackout curtains, iron/ironing board

(Executive Suite) Hanafuuki - Japanese Western Style Suite with Private Open-Air Bath (Non-Smoking)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Heating
Free rollaway/extra beds
Fridge
Flat-screen TV
Pillow menu
Blackout curtains
  • 130 sq m
  • Sleeps 6
  • 4 Double Futons and 2 Twin Beds

View all photos for (Main Bldg.) Japanese Western Style Standard Room with Private Open-Air Bath (Non-Smoking)

Minibar, in-room safe, blackout curtains, iron/ironing board

(Main Bldg.) Japanese Western Style Standard Room with Private Open-Air Bath (Non-Smoking)

Highlights

Balcony
Air conditioning
Heating
Free rollaway/extra beds
Fridge
Flat-screen TV
Pillow menu
Blackout curtains
  • 50 sq m
  • Sleeps 2
  • 2 Double Futons

View all photos for Japanese And Western Style Room Main Building

Minibar, in-room safe, blackout curtains, iron/ironing board

Japanese And Western Style Room Main Building

  • Sleeps 2

Standard Japanese Style Room Main Building

  • Sleeps 3

View all photos for Japanese-Western Style Room(Main Bld)

Minibar, in-room safe, blackout curtains, iron/ironing board

Japanese-Western Style Room(Main Bld)

  • Sleeps 2

View all photos for Corner Japanese-Western With Open-Air-Bath(Main Bld)

Minibar, in-room safe, blackout curtains, iron/ironing board

Corner Japanese-Western With Open-Air-Bath(Main Bld)

  • Sleeps 2

Seiobo (Geihinkan Wing) With Open-Air Bath

  • Sleeps 3

View all photos for Corner Japanese/Western Room With Open-air Bath (Main Bld)

Minibar, in-room safe, blackout curtains, iron/ironing board

Corner Japanese/Western Room With Open-air Bath (Main Bld)

  • Sleeps 2

View all photos for Japanese-style Room With Open-air Bath (Main Bld)

Outdoor spa tub

Japanese-style Room With Open-air Bath (Main Bld)

  • Sleeps 3

View all photos for Hanafuuki (Geihin Wing) With Open-air Hot Spring Bath

Minibar, in-room safe, blackout curtains, iron/ironing board

Hanafuuki (Geihin Wing) With Open-air Hot Spring Bath

  • Sleeps 4

View all photos for Japanese/Western-style Room With Open-air Hot Spring Bath (Shunshoko Type, Geihin Wing)

Minibar, in-room safe, blackout curtains, iron/ironing board

Japanese/Western-style Room With Open-air Hot Spring Bath (Shunshoko Type, Geihin Wing)

  • Sleeps 6

View all photos for Japanese/Western-style Room With Open-air Bath (Main Bld)

Minibar, in-room safe, blackout curtains, iron/ironing board

Japanese/Western-style Room With Open-air Bath (Main Bld)

  • Sleeps 2

View all photos for Hikarugenji (Geihin Wing) With Indoor Hot Spring Bath

Minibar, in-room safe, blackout curtains, iron/ironing board

Hikarugenji (Geihin Wing) With Indoor Hot Spring Bath

  • Sleeps 4

View all photos for Kokinran (Geihin Wing) With Indoor Hot Spring Bath

Minibar, in-room safe, blackout curtains, iron/ironing board

Kokinran (Geihin Wing) With Indoor Hot Spring Bath

  • Sleeps 4

About the area

Yugawara

At Tsubaki you'll be 2 km (1.2 mi) from Yugawara Art Museum and 3 km (1.9 mi) from Manyo Park. Highlights at this ryokan include free valet parking, a bar/lounge and a sauna. .This ryokan has free WiFi in public areas, a garden and free newspapers in the lobby. Plus you'll find luggage storage, a front desk safe and a ballroom. There's also the convenience of limited parking. .Sights within a 20-minute drive of this 4-property class Yugawara ryokan include Lake Ashi and Hakone Shrine.

What's nearby

  • Lake Ashi - 11 min drive - 10.0 km
  • Hakone Shrine - 15 min drive - 12.0 km
  • Mishima Sky Walk - 17 min drive - 14.6 km
  • Hakone Kowakien Yunessun - 20 min drive - 18.2 km
  • Hakone Open Air Museum - 21 min drive - 18.9 km

Getting around

  • Yugawara Station - 5 min drive
  • Kowakidani Station - 17 min drive
  • Tokyo (HND-Haneda) - 109 min drive

Restaurants

  • ‪DAMMTRAX CAFE - ‬11 min drive
  • ‪エクシブ湯河原離宮 マレッタ - ‬2 min drive
  • ‪Museum Cafe and Garden - ‬2 min drive
  • ‪湯河原惣湯 - ‬2 min drive
  • ‪エクシブ湯河原離宮 中国料理 翠陽 - ‬2 min drive

About this property

Tsubaki

Ryokan with free valet parking, near Yugawara Art Museum
Tsubaki offers its guests hot springs and a sauna. WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. Tsubaki also features a garden, complimentary newspapers in the lobby, and shopping on site. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Yugawara ryokan.

  • 29 guestrooms or units
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Garden
  • Newspapers in lobby (free)
  • On-site shopping
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • 1 conference room
Tsubaki offers 29 air-conditioned accommodations with DVD players and minibars. A pillow menu is available. 26-inch flat-screen televisions come with digital channels. Fridges and coffee/tea makers are provided. Bathrooms include a separate bath and shower, bathrobes, slippers and bidets.

This Yugawara ryokan provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and safes. Additionally, rooms include a hairdryer and free toiletries. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Public bath/onsen services include an indoor mineral hot spring (onsen) and a yukata (Japanese robe). These services feature separate men's and women's areas. The ryokan bathing area is open from 2:00 AM to 10:00 PM. There are hot springs on site.

Similar properties

Reception

Hakone Kowakien TEN-YU

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
4.8 out of 5, Exceptional, 1,583 reviews
The price is AU$807
1 Oct - 2 Oct
Hakone Kowakien TEN-YU

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site parking

Food and drink

  • A bar/lounge

Things to do

  • Hot springs
  • Sauna
  • Shopping

Family friendly

  • DVD player
  • In-room refrigerator

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Meeting room

Outdoors

  • Garden
  • In the mountains

Spa

  • Hot springs
  • Public bath open from 2:00 AM - 10:00 PM
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • Lift

More

  • Ballroom
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 26-inch flat-screen TV with digital channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • In-room dining only
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Minimum check-in age - 20

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 8:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Guests with food allergies should contact this property at least 7 days prior to check-in.
Dinner is available at 6 PM or 6:30 PM. Guests must contact this property in advance if they intend to check in after 7 PM.

Renovations and closures

The property will be renovating from 17 August 2025 to 30 August 2025 (completion date subject to change). The following areas are affected:
  • Hot springs
During renovations, the ryokan will make every effort to minimise noise and disturbance.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bath facility
This property accepts major credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Guests must contact this property in advance to reserve access to the public bath facility. This property accepts major credit cards, Visa, American Express, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Set meals are served in guestrooms only (no menus or public dining).
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Tsubaki Ryokan
TSUBAKI Inn Yugawara
TSUBAKI Yugawara
Tsubaki Yugawara
Tsubaki Ryokan Yugawara

Frequently asked questions

What is the cancellation policy at Tsubaki?

Tsubaki offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Tsubaki?

As of 18 Sept 2025, prices found for a 1-night stay for 2 adults at Tsubaki on 19 Oct 2025 start from AU$1,014.08, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Tsubaki?

Yep, Tsubaki has a free self car park and free valet parking. Onsite parking is limited.

Are there any beaches close to Tsubaki?

The closest beach to Tsubaki is Atami Sun Beach (7.2 km).

Is there a free airport shuttle available at Tsubaki?

No, Tsubaki does not offer an airport shuttle service.

What time are check-in & check-out at Tsubaki?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Tsubaki?

No, pets are not allowed.

Tsubaki Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 50 out of 78 reviews
Rating 8 - Good. 16 out of 78 reviews
Rating 6 - Okay. 4 out of 78 reviews
Rating 4 - Poor. 7 out of 78 reviews
Rating 2 - Terrible. 1 out of 78 reviews

9.0/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Michio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

THUY

Travelled with partner
Liked: Amenities
We loved the Ryokan experience, staffs were excellent with services, foods were delicious! My husband and I were satisfied with the experience even though it’s pricey, totally worth it!
Stayed 1 night in Nov 2024

10/10 Excellent

Madeleine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I splurged for a single night at Tsubaki Ryoukan during our Japan holiday, and we loved it. We took a taxi from Atami which cost us around $50aud, but there are buses that go up to the hotel as well. The building and it's rooms are very traditional, and upon arriving we were given some freshly brewed matcha while watching the koi swim around the pond in the garden atrium. Our room overlooked a small garden too, which was lit up beautifully at night. Unfortunately we were a little too early to see the maple leaves turn fully red, but I can only imagine how beautiful it must look when they do. The onsen itself was dreamy, and we must have taken at least 6 baths in the single night we spent there! The included kaiseki meal was wonderful, but ended up being too much food than we could comfortably eat all at once! Regardless, it was all delicious and our housekeeper was so sweet and patient with us, despite my poor Japanese skills. My wife and I are both heavily tattooed so could not make use of the main public bath, but we knew that going in, and took full advantage of the private bath in our room instead. If you are looking for a more retro luxury ryoukan experience I would highly recommend Tsubaki!
Stayed 1 night in Nov 2024

2/10 Terrible

Benjamin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff is very nice but the property is old, cramped and humid. A strong smell of mold in the room prevents from a good night sleep. To be avoided
Stayed 2 nights in Aug 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

kurt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional traditional ryokan if you want to relax in Hakone & Yugawara! The thoughtfulness and service of the staff was wonderful in every aspect. Rooms were supplied with traditional robes, comfortable sleepwear, onsen on our terrace and hot spring baths. Kaiseki cuisine was delicious, plentiful and presentation was over the top. This is a beautiful facility with an excellent staff. If you want to experience Japanese culture at its finest you need to come here. Our 4 day visit was perfect and worth every penny. We will be back!
Stayed 3 nights in Jun 2024

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Japanes at its best

Truly amazing hospitality of the whole staff - thanks a lot, we will come back!!
Stayed 1 night in Nov 2019

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ryokan with exceptional cuisine

We stayed at Tsubaki twice before in the last 15 years. The ryokan has several areas feeling dated but what made up for it was the best kaiseki dinner served. Food was amongst the best in all the famous ryokans we have stayed before in Japan.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impeccable stay from the room to the staff, private bath and food
Stayed 1 night in May 2018

10/10 Excellent

ZHAOQI, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing experience to stay at the Tsubaki. Staff were very welcoming and nice. They spoke enough english to accommodate all your needs. Food was very good, wifi was fast, and the Onsen is amazing. We stay at a room with private outdoor Onsen and that was top notch. Highly recommend this place if a quite retreat is what you are looking for. The only downside is the fact that this place isn't in Hakone, and the transportation to Hakone could be a bit difficult.
Stayed 2 nights in Apr 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

10/10 Excellent

Joseph P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family vacation Japan

We had an amazing experience and couldn't be happier with the experience. The staff were amazing and the location and the rooms were so perfect. We had amazing food and we had a private onsen as well as access to the public onsen. We had shiatsu massages that were great and very reasonably priced. We had misplace a JR rail pass and the staff went to great efforts in getting it back to us after they discovered it. Great cultural experience and a wonderful stay.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Expensive and run down

The staff were wonderful but the hotel itself is very run down and if you’re not used to this type of experience you will be surprised that there is almost no where to sit in your room, yet really nowhere else to go. All of the furniture and furnishings are very run down, the carpets are stained etc. I would not complain but for the very expensive price tag of over $800 US. I was extremely disappointed in the quality of the hotel. In addition, the food had been prepared previously and refrigerated and was nothing to get excited about.
Stayed 2 nights in Apr 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Authentic and excellent food

Very nice service and staff. Food was really terrific and authentic Japanese ryokan experience. Condition was not great - carpet soiled and smelled musty. Location was hard to get to - and not close to anything to walk to

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

10/10 Excellent

Wolf & Anna, Vancouver BC Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Onsen Ryokan ever visited.

Tatami room with private Onsen bath tub a perfect combination. Food & service outstanding.

10/10 Excellent

J. Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Traditional relaxation

Tsubaki offers the real deal, with time-honored hospitality that is understated. The serene landscape holds the inn, the inn the healing waters and the waters your grateful body.

10/10 Excellent

TOSHIAKI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Masafumi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Tomoko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

kiyohisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
施設は古いが、これは致し方ないことであり、いかに清潔に保つかであるが、十分満足できました。 最近の宿はレストランでの食事が多く、部屋食は珍しくなっています。 デザートまでのタイミングは非常に満足できましたが、デザート下げるのが少し遅かったです。 全体的には非常にまんぞくしていますが、唯一泉質については若干劣るかと思いました。（部屋の露天風呂は加水、加温で、循環です）
Stayed 1 night in Apr 2024

10/10 Excellent

Benson

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent food and service
Stayed 1 night in Jun 2023

4/10 Poor

Francia

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Pensábamos que valía muchísimo la pena como turistas ir hasta Yugawara que está medio complicado llegar, el hotel está demasiado viejo, como de hace 100 años, la comida en lo personal no me gustó, me esperaba algo totalmente distinto
Stayed 1 night in Apr 2023

10/10 Excellent

AYAMI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023