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Matsuzakaya Honten

4.0 star property
Adults-only ryokan with 24-hour front desk and restaurant

Photo gallery for Matsuzakaya Honten

Exterior detail
Superior Twin Room, Bathtub
Premium Room with Tatami Area and Open-Air Bath B | Living room
Building design
Basic Twin Room, Bathtub

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Parking included
  • Air conditioning
  • Free WiFi
The current price is AU$1,041
4 Sept - 5 Sept

Explore the area

View map
57 Ashinoyu, Hakone, Kanagawa, 250-0523
  • Hakone Kowakien Yunessun
    ‪3 min drive‬
  • Hakone Shrine
    ‪3 min drive‬
  • Lake Ashi
    ‪4 min drive‬

Room options

View all photos for Executive Family Room with Hot Spring Open-Air Bath(Sensintei)

Executive Family Room with Hot Spring Open-Air Bath(Sensintei)

Executive Family Room with Hot Spring Open-Air Bath(Sensintei)

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Separate bath and shower
Private bathroom
Spring-water bath
Hairdryer
Free bottled water
  • 92 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

View all photos for Premium Room with Hot Spring Open-Air Bath(Akebono), Non Smoking

Premium Room with Hot Spring Open-Air Bath(Akebono), Non Smoking

Premium Room with Hot Spring Open-Air Bath(Akebono), Non Smoking

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Separate bath and shower
Private bathroom
Spring-water bath
Hairdryer
Free bottled water
  • 74 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room with Tatami Area A

Standard Room with Tatami Area A

Standard Room with Tatami Area A

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
Free bottled water
Electric kettle
Minibar
  • 59 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room with Tatami Area and Open-Air Bath A

Premium Room with Tatami Area and Open-Air Bath A

Premium Room with Tatami Area and Open-Air Bath A

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Separate bath and shower
Private bathroom
Spring-water bath
Hairdryer
Free bottled water
  • 49 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Luxury Room with Tatami Area and Open-Air Bath

Luxury Room with Tatami Area and Open-Air Bath

Luxury Room with Tatami Area and Open-Air Bath

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Separate bath and shower
Private bathroom
Spring-water bath
Hairdryer
Free bottled water
  • 75 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Basic Twin Room, Bathtub

1 bedroom, minibar, in-room safe, desk

Basic Twin Room, Bathtub

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Private bathroom
Spring-water bath
Hairdryer
Free bottled water
Electric kettle
  • 55 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Twin Room, Bathtub

1 bedroom, minibar, in-room safe, desk

Superior Twin Room, Bathtub

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Separate bath and shower
Private bathroom
Spring-water bath
Hairdryer
Free bottled water
  • 67 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Family Room with Hot Spring Open-Air Bath(Gyokoso)

Executive Family Room with Hot Spring Open-Air Bath(Gyokoso)

Executive Family Room with Hot Spring Open-Air Bath(Gyokoso)

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Separate bath and shower
Private bathroom
Spring-water bath
Hairdryer
Free bottled water
  • 75 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

View all photos for Standard Twin Room with Shower (Kakumeikan), Non Smoking

Standard Twin Room with Shower (Kakumeikan), Non Smoking

Standard Twin Room with Shower (Kakumeikan), Non Smoking

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
Free bottled water
Electric kettle
Minibar
  • 43 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room with Hot Spring Open-Air Bath(Tokiwa), Non Smoking

1 bedroom, minibar, in-room safe, desk

Premium Room with Hot Spring Open-Air Bath(Tokiwa), Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Separate bath and shower
Private bathroom
Spring-water bath
Hairdryer
Free bottled water
  • 88 sq m
  • Sleeps 4
  • 2 Large Twin Beds OR 2 Twin Futons

View all photos for Deluxe Room with Indoor Hot Spring Bath(Kozue), Non Smoking

Deluxe Room with Indoor Hot Spring Bath(Kozue), Non Smoking

Deluxe Room with Indoor Hot Spring Bath(Kozue), Non Smoking

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Separate bath and shower
Private bathroom
Spring-water bath
Hairdryer
Free bottled water
  • 88 sq m
  • Mountain view
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons OR 2 Twin Futons

View all photos for Premium Room with Tatami Area and Open-Air Bath B

Premium Room with Tatami Area and Open-Air Bath B | Living room

Premium Room with Tatami Area and Open-Air Bath B

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Separate bath and shower
Private bathroom
Spring-water bath
Hairdryer
Free bottled water
  • 57 sq m
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

View all photos for Premium Room with Hot Spring Open-Air Bath(Wakamatsu), Non Smoking

Premium Room with Hot Spring Open-Air Bath(Wakamatsu), Non Smoking

Premium Room with Hot Spring Open-Air Bath(Wakamatsu), Non Smoking

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Separate bath and shower
Private bathroom
Spring-water bath
Hairdryer
Free bottled water
  • 75 sq m
  • Sleeps 2
  • 2 Large Twin Beds OR 2 Twin Futons

View all photos for Deluxe Room with Indoor Hot Spring Bath(Kumoi), Non Smoking

1 bedroom, minibar, in-room safe, desk

Deluxe Room with Indoor Hot Spring Bath(Kumoi), Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Separate bath and shower
Private bathroom
Spring-water bath
Hairdryer
Free bottled water
  • 89 sq m
  • Mountain view
  • Sleeps 4
  • 2 Large Twin Beds OR 2 Twin Futons

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About the area

Hakone

At Matsuzakaya Honten you'll be 3.9 km (2.4 mi) from Lake Ashi and 4.4 km (2.7 mi) from Hakone Kowakien Yunessun. Highlights at this ryokan include a restaurant and in-room free WiFi. .This smoke-free ryokan offers free WiFi in public areas, a 24-hour front desk and a games room. Plus you'll find multilingual staff, a gift shop and a fireplace in the lobby. Local cuisine breakfast is available daily between 8:00 AM and 10:00 AM. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 4-property class Ashinoyu ryokan include Hakone Open Air Museum and Hakone Shrine.

What's nearby

  • Hakone Kowakien Yunessun - 3 min drive - 3.7 km
  • Hakone Shrine - 3 min drive - 3.7 km
  • Lake Ashi - 4 min drive - 4.0 km
  • Hakone Open Air Museum - 4 min drive - 4.4 km
  • Hakone Gora Park - 5 min drive - 4.7 km

Getting around

  • Kowakidani Station - 5 min drive
  • Hakone Miyanoshita Station - 7 min drive
  • Tokyo (HND-Haneda) - 103 min drive

Restaurants

  • ‪Bakery & Table 箱根 - ‬4 min drive
  • ‪深生そば - ‬4 min drive
  • ‪箱根バターサンド Sun San D - ‬4 min drive
  • ‪手打ち蕎麦金春 - ‬4 min drive
  • ‪Cheese Terrace - ‬4 min drive

About this property

Matsuzakaya Honten

Adults-only ryokan with 24-hour front desk and restaurant
There's a restaurant on site. Public spaces have free WiFi. Matsuzakaya Honten offers its guests hot springs. An arcade/games room, multilingual staff, and gift shops/newsstands are also featured at Matsuzakaya Honten. Self parking is free.

This 4-star Hakone ryokan is smoke free.

  • 22 guestrooms or units
  • 2 levels
  • 5 buildings
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Games room or arcade
  • Gift shop
  • Fireplace in lobby
  • No smoking on site
  • Dining venue
Matsuzakaya Honten offers 22 accommodations with minibars and a safe. Flat-screen televisions are featured in guestrooms.

Bathrooms include slippers, hairdryers and toothbrushes and toothpaste. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). These services feature separate men's and women's areas. There are hot springs open between 3:00 PM and 9:30 PM.

Similar properties

Reception

Hakone Kowakien TEN-YU

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
4.8 out of 5, Exceptional, 1,563 reviews
The price is AU$661
18 Sept - 19 Sept
Hakone Kowakien TEN-YU

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily local cuisine breakfast available 8:00 AM to 10:00 AM for a fee
  • A restaurant

Things to do

  • Arcade/game room
  • Hot spring

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park
  • In the mountains

Spa

  • Hot spring
  • Hot springs open from 3:00 PM - 9:30 PM
  • Hot springs water temperature - 42 ºC
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • No lift

More

  • 2 floors
  • 5 buildings
  • Fireplace in lobby
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Safe
  • Tatami (woven mat) flooring

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 7 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Guests booked in Half Board rates must check-in by 7 PM to receive dinner.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 12 are not allowed at this adults-only property. All guests 12 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the hot springs and access to the public bath facility
This property accepts credit cards and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve access to the hot springs and access to the public bath facility. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay and cash. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Hot springs access available from 3:00 PM to 9:30 PM.
  • This is an adults-only property and guests under 12 years old aren't allowed.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Matsuzakaya Honten Inn Hakone
Matsuzakaya Honten Inn
Matsuzakaya Honten Hakone
Matsuzakaya Honten Ryokan
Matsuzakaya Honten Hakone
Matsuzakaya Honten Ryokan Hakone

Frequently asked questions

What is the cancellation policy at Matsuzakaya Honten?

Matsuzakaya Honten offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Matsuzakaya Honten?

As of 3 Sept 2025, prices found for a 1-night stay for 2 adults at Matsuzakaya Honten on 4 Sept 2025 start from AU$1,038.37, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Matsuzakaya Honten?

Yep, Matsuzakaya Honten has a free self car park.

Are there any beaches close to Matsuzakaya Honten?

The closest beach to Matsuzakaya Honten is Atami Sun Beach (14 km).

Is Matsuzakaya Honten family-friendly?

No, Matsuzakaya Honten is an adults-only property.

Does Matsuzakaya Honten serve breakfast?

Yeah, local cuisine breakfast is on offer daily from 8:00 AM to 10:00 AM.

Is there a free airport shuttle available at Matsuzakaya Honten?

No, Matsuzakaya Honten does not offer an airport shuttle service.

Is there a bar or restaurant at Matsuzakaya Honten?

Yep, you can grab a meal at Matsuzakaya Honten's onsite restaurant.

What time are check-in & check-out at Matsuzakaya Honten?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at Matsuzakaya Honten?

No, pets are not allowed.

Is there a golf course on site at Matsuzakaya Honten?

There isn't one on site, but Hakone Yunohana Golf Course is a short 18-minute walk away.

Matsuzakaya Honten Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 140 out of 152 reviews
Rating 8 - Good. 8 out of 152 reviews
Rating 6 - Okay. 2 out of 152 reviews
Rating 4 - Poor. 2 out of 152 reviews
Rating 2 - Terrible. 0 out of 152 reviews

9.8/10

Cleanliness

10/10

Staff & service

10/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique property and great experience
Stayed 2 nights in May 2025

10/10 Excellent

Lydia

Stayed 2 nights in May 2025

10/10 Excellent

Mayank

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was super amazing from the get go. The hotel staff being the limelight, from when we entered the hotel till we exited, they were nothing less than fantastic, polite, efficient and courteous. In terms of the property itself, really amazing rooms, you can book your own private onsen, dinner and breakfast are included and they were very adjusting of our dietary restrictions (including vegetarian). We didn't even notice how the day went by and our stay finished. I will highly recommend it to anyone.
Stayed 1 night in Apr 2025

10/10 Excellent

Haran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Matthew

Stayed 2 nights in Dec 2024

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property, Onsen, staff and food made this stay incredible. So much history to see too. No detail was skipped. Easily the best place I’ve ever stayed .
Stayed 1 night in Dec 2024

4/10 Poor

Gregory

Stayed 2 nights in Sep 2024

10/10 Excellent

Mai Thuy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service and hospitality!
Stayed 1 night in Nov 2024

10/10 Excellent

Pia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully kept, historic ryokan with own hotspring.
Stayed 1 night in Nov 2024

10/10 Excellent

Parvine, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING!
Stayed 1 night in Oct 2024

10/10 Excellent

Scott

Stayed 2 nights in Oct 2024

10/10 Excellent

Sudip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Joshua

Stayed 1 night in Sep 2024

10/10 Excellent

Fanling

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great experience!
Stayed 1 night in Sep 2024

8/10 Good

revivit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Emmanuel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly and helpful, the food was amazing and the peace and serenity was unmatched!
Stayed 1 night in May 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most memorable experience. A stay at a Japanese ryokan is the ultimate Japanese experience, it’s not cheap, but this inn is worth every penny. You are treated as part of the family from the moment you check in. The included dinner and breakfast are exquisite, a feast for the eye and culinary journey. This ryokan has larger rooms than the other ryokan I have been, and I love the private onsen option if you are not ready for the public Japanese onsen experience. The only complaint is that I cannot stay longer.
Room
Public room for kids, with traditional Japanese toys
Public room
Complementary drinks during happy hours
Stayed 2 nights in May 2024

10/10 Excellent

JOEL

Stayed 1 night in Jun 2024

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay in Hakone, great food and relaxing hot springs. easily accessible via the H bus. highly recommend the mini museum detailing the history of the inn
Stayed 1 night in May 2024

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing experience. Very memorable. Amazing treatment from staff - We felt very special. The onsen was very unique experience - Loved it. Hiking the surrounding area was very beautiful! We recommend to anyone staying in Hakone!
Stayed 2 nights in May 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
I would love to rate Matsuzakaya Honten more than 5 stars, 10000 stars for our time here. It was the highlight of our trip. One of the most magical days I have ever seen when we arrived in the pouring rain. It is tucked away in the mountains, peaceful, relaxing, and beautiful. The staff are wonderful and I loved making friends with Suzuki and our server. They are all kind people who make you feel welcome! The baths are all beautiful and the food exquisite. An easy bus ride down to Lake Ashi for some wonderful sight seeing of Mount Fuji. I hopefully will return one day to matsuzakaya honten!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing experience

From the check in to check out the entire experience was wonderful. The staff are so friendly and helpful and the facilities are excellent. The room was very big and traditional, and the private onsen was relaxing and always available (we used it twice). Dinner and breakfast was also very traditional and a fun change from ramen, sushi, etc. The grounds are very well maintained and photogenic. Is definitely worth the trip to stay here and it’s way to find using the bus from Odawara Station.
Stayed 1 night in Apr 2024

10/10 Excellent

Lior

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best onsan

Great staff. Excellent diner. Excellent privet onsan
Stayed 2 nights in Apr 2024