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4.0 out of 5

"Good experience, although hotel was extremely expensive for what it was - slightly dated celebrating 10 years since opening. It is probably also more ... " More

By a verified traveller on Mon 26 Dec 2016

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Hotel Description

A luxury stay in Hakone awaits you at Hyatt Regency Hakone Resort and Spa. Within a 30-minute stroll, you'll find Hakone Gora Park and Hakone Kowakien Yunessun. Highlights at this resort include in-room free WiFi, free Internet, and LCD TVs.

All 80 rooms feature satellite TV, DVD players, and free newspapers. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and room service. Additionally, safes, hair dryers, and phones are available.

A day of pampering at Izumi Spa can include massages, detox wraps, and facials along with aromatherapy and hydrotherapy. The restaurant, Dining Room Western, serves French cuisine and is open for breakfast, lunch, and dinner. Living Room is the resort's own lobby lounge, serving drinks along with light fare. Additionally, you'll find free WiFi in public areas, a spa tub, and laundry facilities. Cooked-to-order breakfast is available daily between 7:30 AM and 11:00 AM. There's also free self parking, along with the convenience of free train pick-up service.

Places within a 15-minute drive of this 4.5-star Gora resort include Hakone Open Air Museum and Lake Ashi.

Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 4 Max
AU$564* Per night/room 2 Dec. - 3 Dec.

Room, 2 Single Beds, Mountain View

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Regency, Executive Suite

Bed Count 2 Twin Beds Maximum Occupancy 5 Max

Room, 2 Single Beds (Tatami)

Bed Count 2 Twin Beds Maximum Occupancy 6 Max

Deluxe Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 5 Max

Hyatt Regency Hakone Resort and Spa ratings based on 1 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Hyatt Regency Hakone Resort and Spa

Everyone (1)
4 out of 5

Nice hotel with attentive staff. Slightly dated

Good experience, although hotel was extremely expensive for what it was - slightly dated celebrating 10 years since opening. It is probably also more focussed on Japanese travellers rather than international guests from eg Europe. Having said that, had a great time and the staff were delightful

Posted by , from australia on 26 Dec. 2016

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About the Hyatt Regency Hakone Resort and Spa

Location 1320 Gora Hakone-machi, Hakone, Kanagawa-ken 250-0408

Property Features

Hyatt Regency Hakone Resort and Spa offers its guests a full-service spa, hot springs, and a spa tub. There are 3 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. Event space at this resort measures 1141 square feet (106 square meters) and includes conference space. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Hyatt Regency Hakone Resort and Spa. A train station pick-up service and a train station drop-off service are free. Limited free parking is available on a first-come, first-served basis. This 4.5-star Hakone resort is smoke free.

  • 80 guestrooms or units
  • 5 levels
  • 3 dining venues
  • 1141 sq ft of conference space
  • 106 sq m of conference space
  • Bar or lounge
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave (on request)
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Narita Intl. Airport (NRT) (167.1 km / 103.9 mi)
  • Train station: Hakone Gora Station (1.3 km / 0.8 mi)
  • Property shuttles: Free train station pick-up
  • Parking: Free self parking

Room Amenities

Hyatt Regency Hakone Resort and Spa offers 80 accommodations with DVD players and minibars. LCD televisions come with satellite channels. Bathrooms include slippers, toilets with an electronic bidet, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and blackout drapes/curtains. Microwaves, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • DVD player
  • Refrigerator
  • Microwave available
  • Hypo-allergenic bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Slippers
  • Toilet with electronic bidet
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:30 AM to 11:00 AM.

Dining Room Western - This restaurant specializes in French cuisine and serves breakfast, lunch, and dinner. Reservations are required.

Dining Room Sushi - This sushi bar specializes in sushi and serves dinner only. Reservations are required.

Berce - This fine-dining restaurant serves dinner only. Reservations are required.

Living Room - This lobby lounge serves light fare only. Happy hour is offered. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 8
  • Couples treatment rooms
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot springs/mineral springs in spa
  • Massages
  • Reflexology
  • Detoxification wrap
  • Indoor mineral hot springs (Japanese-style onsen)
  • Yukata (Japanese robe)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests who wish to enjoy dinner service at any onsite restaurant during their stay are encouraged to contact the property before arrival to make a reservation.

Dinner is not included in the half board rate plan for children age 12 or younger.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: JPY 10000 per pet, per night
  • Only dogs are allowed
  • Maximum 3 per room
  • Food and water bowls, pet-sitting services, and pet grooming services are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.The property affirms that it follows sanitization practices of GBAC STAR (Hyatt) guidelines.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines GBAC STAR (Hyatt)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150 per person, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: JPY 4181 per person (approximately)
  • Pet fee: JPY 10000 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hakone Hyatt Regency
  • Hakone Resort
  • Hyatt Hakone
  • Hyatt Regency Hakone
  • Hyatt Regency Hakone Resort
  • Hyatt Regency Hakone Hotel Hakone-Machi
  • Hyatt Regency Hakone Machi
  • Hyatt Regency Hakone Resort Spa
  • Hyatt Regency Hakone Hakone
  • Hyatt Regency Hakone Resort and Spa Resort
  • Hyatt Regency Hakone Resort and Spa Hakone
  • Hyatt Regency Hakone Resort and Spa Resort Hakone

You should know

  • Hyatt Regency Hakone Resort and Spa offers transfers from the train station. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.