Marriott Hotels & Resorts - accommodation in Guaynabo

Michael Nevarez was absolutely AMAZING! Super helpful and easy going as well. Highly recommend everyone have him assist with anything related to the car valet at the resort. La Concha was amazing and I cannot wait to stay here with my partner in the future!!

The property has a great location and a beautiful front area, which creates a very nice first impression. However, the customer service experience at the front desk was disappointing, as the staff came across as unfriendly and unaccommodating. Additionally, basic amenities such as bottled water were not available for purchase outside of the restaurant area. I was also surprised that visitors were not permitted on the property, even if they were willing to pay for access. Offering reasonably priced day passes for family and friends visiting from nearby areas would greatly improve the guest experience and make the property feel more welcoming. Overall, the location has a lot of potential, but improvements in hospitality and guest accommodations would make a significant difference.

Very clean, kind of pricey compared to places across the street though.