2/10 Terrible
Faith
26 May 2025
We arrived early evening and managed to get a meal in the restaurant. It was lovely and the staff were also. But when we went up to our room it was a different matter. While the room was adequate and clean the bathroom was discussing! The shower was not just moldy but rusted out. There was a soap dish attached to the wall, right above a dirty rust one that was hanging loose. No toilet roll holder, you had to twist around to get that, and you had to pump the handle to get the toilet to flush. The shower curtain couldn't slide accross, the fan didn't work, the door wouldn't slide shut but did flap open at the bottom and the water heater went from freezing cold to dangerously searing hot in a blink of an eye. And the heater in the room didn't work. When we went down to express out disappointment the lady on reception was very apologetic but couldn't help as they were fully booked and told us to talk to the manager in the morning. Morning came and we spoke to the manager who quite frankly couldn't care less, he didn't apologise he just said that he couldn't move us because they were full. When we asked for a refund he fobbed us of and said you'll have to ask WotIf. He didn't even offer us a free breakfast, which by the way was also discussing and not up to the standard of the night before. We will nevwr stay at a Bespoke Hotel again!
Faith
Stayed 2 nights in May 2025