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"Convenient for a short stay near the airport however our bed was not great. You could feel the springs and any movement created loud snapping sounds.
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At Hilton London Gatwick Airport, you'll be connected to the airport and 17.1 km (10.6 mi) from Lingfield Park Racecourse and Golf Club. Highlights at this hotel include 2 restaurants, 2 bars/lounges, and a 24-hour health club.
LCD TVs with cable channels are featured in all 821 soundproofed rooms, and you can enjoy WiFi, wired Internet, and coffee/tea makers. Additionally, 24-hour room service, safes, and hair dryers are available.
This business-friendly hotel offers free WiFi in public areas, a business center, and concierge services. Added amenities include a coffee shop/café and laundry facilities. Full breakfast is available on weekdays between 5:30 AM and 10:30 AM and on weekends between 5:30 AM and 11:00 AM. There's also the convenience of self parking.
Within a 30-minute drive of this 4-star Gatwick hotel, attractions include Ashdown Forest and Surrey Hills.
Hilton London Gatwick Airport ratings based on 5 Verified Reviews
Review Summary
3.8
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for Hilton London Gatwick Airport
Everyone (3)Couples (2)Family (2)
3 out of 5
Convenient for a short stay near the airport however our bed was not great. You could feel the springs and any movement created loud snapping sounds. The staff were a positive and very accommodating during checkin.
Posted by a verified traveller on 24 Feb. 2020
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Comment from Hotel Management
24 Feb. 2020
by karen
Thank you for choosing this hotel for your accommodation and for taking the time to post: I was very pleased to read your positive comments and again thank you. The hotel is under refurbishment and the newly renovated rooms have received very good comments from the guests who have occupied them. We hope to have the pleasure of welcoming you back with us in the near future. Sincerely,
4 out of 5
In the end our stay was OK. We waited a long time to check in and when we got to our room the Wi-Fi didn't work. Spoke to the concierge and some one was going to come up and check it out. No one turned up and in the end it took me three requests and over an hour to get it sorted. In the end we were moved to a newer room with working Wi-Fi. Clearly not enough staff on to cater to the amount of people staying. The initial approach to the Wi-Fi problem was to act as if we were stupid and didn't know to put the password in and then hoping we would just put up with it. New room was nice but a drink or dinner voucher for the inconveince would be a nice touch. Not sure if I'd stay again. The buffet dinner was great though.
Posted by a verified traveller on 7 Sep. 2019
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Comment from Hotel Management
23 Sep. 2019
by karen
Thank you for your post: I am sorry we disappointed you and your post has been shared with the relevant managers to ensure we do better in the future. Thank you for letting us know. Also I am delighted to confirm that a refurbishment is underway which is so extensive it will take until 2021/22 to fully complete. The first phase or newly renovated rooms should be back on line mid-December. We are extremely excited at the enhancements it will bring for our guests and in the meantime we will I assure you make effort to address any issues, and use all of our service resources to make our customers feel welcome, comfortable and valued. We hope to have your continued support. Kindest regards,…
4 out of 5
Posted by a verified traveller on 19 Jul. 2019
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Comment from Hotel Management
23 Jul. 2019
by karen
Thank you for choosing our hotel for your accommodation and for the great scores which I am truly grateful for. Also the hotel is undergoing a refurbishment program which is so extensive it will take until 2021/22 to fully complete. We are extremely excited at the enhancements it will bring for our guests and in the meantime we will I assure you make every effort to make our customers feel welcome, comfortable and valued. We hope to have your continued support. Kindest regards,
4 out of 5
Convenient for airport services and flights. Hotel becoming rather "tired" but clean and comfortable. Restaurant offered good food at reasonable prices.
Posted by Colin, from Australia on 23 Oct. 2018
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Comment from Hotel Management
23 Oct. 2018
by karen
Thank you for choosing our hotel for your accommodation and for the scores given. We are also about to begin a journey of renovation and refurbishment that is so extensive, it will take until 2020/21 to renovate our rooms and all public areas. We are very excited at the enhancements this will bring for our guests and I do hope we will have the pleasure of welcoming you back. Sincerely.,
4 out of 5
Total convenience - very comfortable, clean and quiet with direct access to Gatwick South terminal.
Posted by Maree, from Sydney, Australia on 9 Aug. 2018
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Comment from Hotel Management
9 Aug. 2018
by karen
Thank you for choosing our hotel for your accommodation and for the great scores which I am truly grateful for. Kindest regards...
There are 2 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can unwind with a drink at one of the 2 bars/lounges. There's an onsite business center. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 12198 square feet (1133 square meters) and includes conference space. A 24-hour health club, multilingual staff, and a garden are also featured at the business-friendly Hilton London Gatwick Airport. For a fee, parking is available. This 4-star Gatwick hotel is smoke free.
1 building
821 guestrooms or units
4 levels
2 dining venues
2 bars or lounges
12198 sq ft of conference space
1133 sq m of conference space
Built in 1981
Coffee shop
Business facilities
Conference space
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Concierge
Wedding services available
Convenience store
Garden
Newspapers in lobby (free)
ATM
Elevator
No smoking on site
Family Friendly Amenities
Family property
Free WiFi
Soundproofed rooms
Grocery/convenience store
Laundry facilities
Internet
Available in all rooms:
WiFi (surcharge)
, Wired Internet access (surcharge)
Available in some public areas:
Free WiFi
Parking
Self parking (surcharge)
Transport
Airport: Gatwick Airport (LGW) (5.8 km / 3.6 mi)
Train station: Gatwick Express Station (2.8 km / 1.8 mi)
Parking: Self parking available for a surcharge
Room Amenities
Hilton London Gatwick Airport offers 821 air-conditioned accommodations with laptop-compatible safes and safes. LCD televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Gatwick hotel provides wired and wireless Internet access for a surcharge. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.
In-room dining (24 hours)
LCD television
Cable channels
Movies for purchase
Coffee maker
Shower and tub combination
Housekeeping (daily)
Hair dryer
Laptop safe
Toiletries (free)
Iron and ironing board
Desk
Blackout drapes
Sound-insulated rooms
Air conditioning
Ensuite bathroom
Connecting rooms available
Wardrobe or closet
Food & Drink
For a fee, guests can enjoy full breakfast on weekdays from 5:30 AM to 10:30 AM and on weekends from 5:30 AM to 11:00 AM.
Hilton London Gatwick Airport has 2 restaurants serving breakfast and dinner.
24-hour room service is available.
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 3 children 16 years old and younger stay free when using existing bedding.
Rollaway/extra beds are available for GBP 12.0 per night.
Pet Policy
Pets: GBP 30 per pet, per night
Only dogs and cats are allowed
Maximum 2 per room (weight limit: 75 lbs)
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Service animals are exempt from fees
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast and through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.
Service animals are allowed
Service animals are exempt from fees/restrictions
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Security system
Staff do not wear personal protective equipment
Protective clothing is not available for guests
Shield between guests and staff in main contact areas
Property does not follow sanitisation practices of any association
Guests are provided with free hand sanitiser
Staffed front desk
Social distancing measures are in place
Contactless check-in is available
Property follows a brand or regulatory agency's sanitisation guidelines Hilton CleanStay
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are available
Individually wrapped food options are available for breakfast
Individually wrapped food options are available through room service
Debit cards
Number of children who can stay for free – 3
Gap period enforced between guests' stays 24 hours
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for full breakfast: GBP 18.95 per person (approximately)
Fee for in-room wireless Internet: GBP 15 per 24-hour period (rates may vary)
Fee for in-room wired Internet: GBP 15 per day (rates may vary)
Pet fee: GBP 30 per pet, per night
Service animals are exempt from fees
Rollaway bed fee: GBP 12.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Hilton Gatwick London Airport
Hilton Hotel Gatwick London Airport
Hilton London Gatwick Airport
Hilton Hotel Lowfield Heath
Hilton London Gatwick Airport Hotel Lowfield Heath
Hilton London Gatwick Airport Lowfield Heath, UK - England
Hilton Lowfield Heath
Lowfield Heath Hilton
Hilton London Gatwick Airport Hotel
Hilton London Gatwick Gatwick
Hilton London Gatwick Airport Hotel
Hilton London Gatwick Airport Gatwick
Hilton London Gatwick Airport Hotel Gatwick
You should know
Up to 3 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
