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4.6 out of 5

"The hotel is beautiful, clean and the rooms are so comfortable and provide a luxury stay. Mel the Maori warrior was amazing, not only did he get us on ... " More

By a verified traveller on Tue 05 Jan 2016

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Hotel Description

A luxury stay in Franz Josef Glacier awaits you at Te Waonui Forest Retreat. Within steps you'll find Te Wahipounamu and Westcoast Wildlife Centre within a short 5-minute stroll. Highlights at this hotel include in-room free WiFi, balconies, and LCD TVs.

At the hotel's own lounge bar, you can stop for a drink. Other amenities include free WiFi in public areas, a coffee shop/cafe, and laundry facilities. There's also the convenience of free valet parking.

Places within a 5-minute walk of this 5-star Franz Josef Glacier hotel include Waiho Hot Tubs and Glacier Hot Pools.

Deluxe Room, Accessible

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$666* Per night/room 8 Jan. - 9 Jan.

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Te Waonui Forest Retreat ratings based on 7 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Te Waonui Forest Retreat

Everyone (1) Couples (6)
4 out of 5
The hotel is beautiful, clean and the rooms are so comfortable and provide a luxury stay. Mel the Maori warrior was amazing, not only did he get us on a helicopter once our hike got cancelled but he made the experience wonderful. Unfortunately the food in the restaurant was terrible and we weren't the only ones to think so. Such a let down for a great hotel stay.

Posted by , from Perth, WA on 5 Jan. 2016

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5 out of 5
Pros: Absolutely adored the day spa!
Cons: I disliked the shower over bath
Facilities: Distinctive; Service: Phenomenal; Cleanliness: Immaculate; Easy walking distance to helicopter rides/ tours

Posted by , from Australia - NSW - Regional NSW on 14 Jan. 2014

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5 out of 5
Pros: The whole experience was perfect
Cons: Nothing
Location: Perfect
Facilities: Top of the line; Value: Great deal; Service: Flawless; Cleanliness: Immaculate; it was a magical experience

Posted by , from Australia - VIC - Melbourne on 18 Apr. 2013

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4 out of 5
Pros: Location
Cons: Over the top service
Location: Outstanding
Facilities: Nice ; Value: Moderate; Service: Tardy; Cleanliness: Immaculate; the town of franz josef is extremely pretty

Posted by , from Australia - VIC - Melbourne on 29 Jan. 2013

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4 out of 5
Pros: Luxurious bedrooms and bathrooms.
Cons: It is a little overpriced.
Location: Tranquil
Facilities: Distinctive; Value: Expensive!; Service: Professional; Cleanliness: Faultless; it is a lovely, tranquil place to unwind.

Posted by , from New Zealand - Manawatu on 9 Jan. 2013

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5 out of 5
Pros: Relaxing and opulent
Cons: None
The 5 course degustation is worth a try. Delicious.

Posted by , from Australia - NSW - Sydney on 5 Jan. 2013

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5 out of 5
Pros: Staff & setting was great & rooms excellant, Restaurant had a great 5 course dinner
Cons: Restaurant setting a little souelless with small guest numbers
Location: Outstanding
Facilities: Top of the line; Value: Affordable; Service: Remarkable; Cleanliness: Immaculate; Guest Bar/Lounge interesting spaces

Posted by on 23 Oct. 2012

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Property Features

Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The luxury Te Waonui Forest Retreat also features tour/ticket assistance, a garden, and concierge services. Valet parking is free. This 5-star Franz Josef Glacier hotel is smoke free.

  • 100 guestrooms or units
  • Childcare (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Tour and ticket information
  • Concierge
  • Garden
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Parking: Free valet parking

Room Amenities

Te Waonui Forest Retreat offers 100 air-conditioned accommodations with MP3 docking stations and minibars. Rooms open to balconies or patios. Beds feature premium bedding. A pillow menu is available. LCD televisions come with satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Housekeeping is provided daily.

  • Private balcony or patio
  • Deep soaking tub
  • Minibar
  • MP3 dock
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Separate shower and tub
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Canopy Restaurant - Onsite fine-dining restaurant. Guests can enjoy drinks at the bar.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10 PM

Special check-in instructions:

Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received their complete COVID-19 vaccination at least 14 days prior to check-in. This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • No rollaway/extra beds available
  • No lifts
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Guests must provide health documentation
  • Guests must provide proof of COVID-19 vaccination
  • Minimum age for proof of COVID-19 vaccination requirement: 12
  • COVID-19 vaccine must have been received a minimum number of days before check-in: 14
  • Property does not offer on-site COVID-19 testing

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Te Waonui
  • Te Waonui Forest
  • Te Waonui Forest Retreat
  • Te Waonui Forest Retreat Franz Josef Glacier
  • Te Waonui Forest Retreat Fran
  • Te Waonui Forest Retreat Hotel Franz Josef Glacier
  • Te Waonui Retreat
  • Waonui Forest Retreat
  • Te Waonui Forest Retreat Hotel
  • Te Waonui Forest Retreat Franz Josef Glacier
  • Te Waonui Forest Retreat Hotel Franz Josef Glacier

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • Qualmark

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 5 stars.

Official New Zealand Rating provided by Qualmark®

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.