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"Only downside is no toilet upstairs attached to the bedroom. So in the middle of the cold night my kids had to come downstairs to use the toilet.
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A luxury stay in Franz Josef Glacier awaits you at Glenfern Villas. You'll be 3.2 km (2 mi) from Glacier Hot Pools and 3.3 km (2 mi) from Westcoast Wildlife Centre. Highlights at this family-friendly aparthotel include free self parking, and in-room kitchens and free WiFi.
You can enjoy a flat-screen TV with digital channels, and each apartment features a patio, a DVD player and in-room childcare. In-room dining is easy with a kitchen that comes equipped with a fridge, a microwave and a hob. Nice touches to enhance your stay include free toiletries and a down comforter. A coffee/tea maker, a rice cooker and a safe are also available.
This aparthotel has free WiFi in public areas, concierge services and a terrace. Added amenities include laundry facilities, a garden and barbecues. Continental breakfast is available daily.
With a stay at this 4.5-star Franz Josef Glacier aparthotel, you'll be 8.3 km (5.2 mi) from Franz Josef Glacier.
Glenfern Villas ratings based on 53 Verified Reviews
Review Summary
4.5
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Glenfern Villas
Everyone (22)Couples (15)Family (15)
2 out of 5
The WiFi is slow and the connection is just terrible. Only 1 bathroom for 2 bedroom apartment.
Posted by Sean on 30 Nov. 2019
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Comment from Hotel Management
30 Nov. 2019
by Maggie
Sean,
Thank you for your review, we appreciate your honest feedback. The entire Franz Josef area has experienced difficulties with internet as there has been some pole construction going on in the area. All of our villas are equipped with one bathroom, which is clearly stated on all of our booking channels.
4 out of 5
comfortable place with carport & outdoor space when weather is good
Posted by a verified traveller on 11 Oct. 2019
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5 out of 5
The room was nice and clean and well laid out. Very welcoming and friendly service.
Posted by a verified traveller on 4 Oct. 2019
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4 out of 5
Posted by a verified traveller on 25 Apr. 2019
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Comment from Hotel Management
28 Apr. 2019
by Rachel
Thank you for your review!
5 out of 5
We had a 2 bedroom villa for our family of 5, was spacious and tidy. Nice place to stay.
Posted by a verified traveller on 21 Apr. 2019
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Comment from Hotel Management
21 Apr. 2019
by Rachel
Thank you for your review. We are glad you had a nice stay with us.
1 out of 5
Worst experience in my life. There was no message or indication from the property or wotif regarding the incident happened in NZ. A bridge collapsed near to the property due to a bad weather. We couldn't access the property. I have to drive almost 11 hrs non stop to reach there from queenstown. It was literally not possible for me with 2 little kids. If such incidents occur, they should at least send information to the customers. A customer visiting from overseas will have no clue on the bridge incident. When I called the property, they declined to refund me. Plus the Rachel in customer care talked to me very rudely. As if it was my mistake to understand the bridge collapse. How will I know about something happened in NZ coming from a different country? they have no manners nor consideration towards the customer. Business should be a service than just running it for MONEY.
Posted by a verified traveller on 17 Apr. 2019
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Comment from Hotel Management
7 May 2019
by Matteo
Hello, thank you for writing to us.
From our files we can see that you have never stayed with us.
As you can see from all our previous reviews our staff are excellent and highly appreciated, ready to welcome and assist you at all times. In particular the lady at reception has been mentioned numerous times in a positive fashion.
Our policy clearly states on Expedia and all other booking agencies that we require 48 hours notice to cancel free of charge.
Unfortunately we cannot contact our guests to notify them of any road closures and weather updates.
We highly recommend for all guests travelling through New Zealand to keep an eye on the local news when making travel plans as road slips and road closures are quite common.
Our guests did drive very far to make their reservation times to experience our beautiful villas and great service despite the bridge collapse.
We run our business with customer care being our main focus and we are sad to hear we didn't meet your expectations.
5 out of 5
Staff were friendly and helpful. The accomodation was very nice. I would stay here again
Posted by a verified traveller on 7 Jan. 2019
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Comment from Hotel Management
8 Jan. 2019
by Craig
Thank you for your review. We are pleased that you enjoyed your stay.
5 out of 5
We loved the spacious room and was nice with the little deck. The Wi Fi was a bit slow but we did exepect that in this park of NZ
Posted by a verified traveller on 21 Nov. 2018
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Comment from Hotel Management
21 Nov. 2018
by Craig
Thank you for your review. Great that you enjoyed your stay with us.
4 out of 5
Nice and clean.
Only downside is no toilet upstairs attached to the bedroom. So in the middle of the cold night my kids had to come downstairs to use the toilet.
Posted by Mitu, from Brisbane on 31 Aug. 2018
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Comment from Hotel Management
4 Sep. 2018
by Craig
Hi Mitu. Thank you for your review and we are pleased you enjoyed your stay with us. Yes, as advertised, all of our 2 Bedroom Villas have 1 Bathroom and trust that with the heat pump going, the villa did not get too cold.
5 out of 5
Excellent for long or overnighters.
Pros:Location and envirionment
Cons:Zilch
Location:Short drive to glacier airfield and walks.
Easy to get to, farmy, which is cool for the kids, just off the main drag and perfectly poised next to Franz-Joseph glacier. Helpful and informative, and friendly staff.
Well worth considering.
Posted by James, from Coolum Beach, Qld, AU on 26 Aug. 2018
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Comment from Hotel Management
28 Aug. 2018
by Craig
Hi James. Thank you for your review. We are pleased you enjoyed your stay with us.
As a guest of Glenfern Villas, you'll find a terrace, tour or ticket assistance, and a BBQ. WiFi is free in public spaces. The luxury Glenfern Villas also features a garden, a picnic area, and concierge services. Free self parking is available. Smoking is allowed in designated areas at this 4.5-star Franz Josef Glacier aparthotel.
18 guestrooms or units
Childcare (surcharge)
Breakfast available (surcharge)
Self-service laundry
Front desk (limited hours)
Storage area for luggage
Front desk safe
Tour and ticket information
Concierge
Terrace
Garden
BBQ grill(s)
Outdoor picnic space
Television in lobby
Smoking in designated areas
Family Friendly Amenities
Family property
Free WiFi
Kitchen
Laundry facilities
Babysitting or childcare (surcharge)
In-room childcare (surcharge)
Playground on site
Full-sized refrigerator/freezer
Microwave
Free cribs/infant beds
DVD player
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Airport: Christchurch (CHC-Christchurch Intl.) (369.9 km / 229.9 mi)
Parking: Free self parking
Room Amenities
Glenfern Villas offers 18 forms of air-conditioned accommodation with DVD players and a safe. Rooms open to patios. Beds feature down comforters. Accommodation at this 4.5-star aparthotel has kitchens with full-sized fridge/freezers, hobs, microwaves and kitchenware and utensils. Bathrooms include a shower, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions come with digital channels. Additionally, rooms include coffee/tea makers and rice cookers. Housekeeping is provided on a daily basis.
In-room kitchen
Private patio
Separate bedroom
Flat-screen television
Digital channels
DVD player
Fridge (full size)
Microwave
Oven
Hob
Rice cooker
Coffee maker
Kitchenware
Down blanket
Shower
Cribs (free)
Rollaway beds (free)
Housekeeping (daily)
Childcare in room (surcharge)
Hairdryer
Safe
Toiletries (free)
Iron and ironing board
Blackout drapes
Climate control
Ensuite bathroom
Food & Drink
For a fee, guests can enjoy a continental breakfast daily.
Hotel Policies
Check-in
Check-in time starts at 2 PM
Check-in time ends at 8 PM
Special check-in instructions:
The front desk is open daily from 8 AM - 8 PM. This property doesn't offer after-hours check-in. Guests arriving late won't be able to check in until the next morning.
The front desk at this property is open daily from 8 AM - 8 PM. This property doesn't offer after-hours check-in. Guests arriving after hours will have to wait until the next morning to check in.
Check-out
Check-out by 10 AM
Payment types
Children and extra beds
Children are welcome.
Free rollaway/extra beds!
Free cribs (infant beds)!
Pets
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Only service animals are allowed
UnionPay
No lifts
Debit cards
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for continental breakfast: NZD 18 for adults and NZD 18 for children (approximately)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Glenfern
Glenfern Villas
Glenfern Villas Apartment
Glenfern Villas Apartment Franz Josef Glacier
Glenfern Villas Franz Josef Glacier
Glenfern Villas Apartment
Glenfern Villas Franz Josef Glacier
Glenfern Villas Apartment Franz Josef Glacier
You should know
Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
Alcohol isn't served at Glenfern Villas.
Awards & Affiliations
Green/Sustainable Property This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
National Rating
Qualmark® assigns an official star rating for accommodation in New Zealand. This Apartment property has been rated 4 star plus, which is displayed on this page as 4.5 stars.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
