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4.0 out of 5

"History and scenary surround this hotel " More

By a verified traveller on Thu 06 Jan 2022

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Hotel Description

Heartland Hotel Fox Glacier places you steps from Te Wahipounamu and within a short 5-minute stroll of Fox Glacier Glow Worm Forest. Highlights at this hotel include a restaurant, free self parking, and a bar/lounge.

The restaurant, White Pub & Cafe, is open for lunch and dinner. Additionally, you'll find free WiFi in public areas, a coffee shop/cafe, and laundry facilities.

Sights within a 10-minute drive of this 3-star Fox Glacier hotel include Fox Glacier and Lake Matheson.

Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$138* Per night/room 26 Dec. - 27 Dec.

Standard Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Room King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Triple Room, 3 Single Beds

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Heartland Hotel Fox Glacier ratings based on 23 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Heartland Hotel Fox Glacier

Everyone (12) Couples (6) Family (5)
4 out of 5
History and scenary surround this hotel

Posted by on 6 Jan. 2022

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Comment from Hotel Management

25 Jan. 2022 by Louise Hollis

Kia Ora Amber Thank you for taking the time to leave a review of your stay with us We do agree we love the history of our nearly 100 year old hotel Kind Regards Louise Hollis Hotel manager

4 out of 5

Posted by on 30 Oct. 2021

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4 out of 5
A comfortable stay. WiFi was very inconsistent and didn’t work most of the time.

Posted by on 13 Jan. 2018

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4 out of 5

Good accommodation close to Glaciers

Welcoming staff, super clean room, fully furnished. We did not have dinner, but the breakfast was yummy. Nice location for a visit to the Glaciers, we will come back when possible!

Posted by , from Auckland on 7 Jan. 2018

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3 out of 5

Nice but wouldn’t stay again

This old hotel has been somewhat taken care of. It was good to stay for 1 night but I wouldn’t spend much longer. If we had our time again we would have stayed down the road at Franz Josef, it’s more modern and has a few more choices for restaurants etc.

Posted by , from Australia on 24 Sep. 2017

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Comment from Hotel Management

3 Nov. 2017 by Gladys

Dear Zoe, Thank you for taking the time to review our hotel. We are glad you had a good stay, we take all feedback on board to ensure the best service for our guests. Fox Glacier is a charming little town! Kind regards, Gladys Bargallo Hotel Manager

4 out of 5

Wet stay in Fox Glacier

Pros: Easy to find and central, great parking.
Location: Lake Mathewson and the Fox Glacier, adventure tramping, helicopter rides.
Nice town. Full of tour buses and tourists. Disappointed we weren't able to go to the Glacier because of the rain. Trip to Lake Mathewson lovely.

Posted by , from Auckland NZ on 14 Feb. 2017

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4 out of 5

Hotel close to glaciers

Pros: Comfortable and clean
Cons: Bathrooms small
Location: Fox and Franz Josef glaciers. Food expensive but there is a supermarket
No lift but strong good looking staff to carry luggage upstairs

Posted by on 13 Jan. 2017

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2 out of 5

Very average room for $212.00

Staff were nice, but not very efficient. The guy on the front desk needs to learn how to deal with people better. The room was just ok, A crappy old CRT Television that was almost impossible to view. The meals and the bar were very good, but I don't believe I will be in a hurry to return there in my future travels

Posted by on 22 Feb. 2016

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4 out of 5
Pros: Location
Cons: nothing
Location: visit Lake Matherson
Just stayed the one night. Good accommodation. would recommend.

Posted by on 16 Feb. 2016

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5 out of 5

Amazing Views!!!

Pros: Everything!
Cons: Weather conditions :( Maybe light the fireplace in the piano room? Adds more atmosphere.
Location: Great saloon across the road for dinner. Glow worm walks for free past the last hotel on the main road. Glacier right down the road. AMAZING VIEWS!
Unfortunately we arrived during a raining week so the sights were less than prefect. The accommodation was amazing though. We were upgraded to a king room WITH A BATH TUB! After driving from hokatika in the rain a nice hot bath was just what we needed. The Asian guy at the reception desk (didn't get his name) was amazing too, he explained everything and helped us with parking and how to get our stuff inside in the weather. The saloon across the road was great for dinner and then coffee and cake in the hotel at night. We woke up to views looking to the mountains and check out was a breeze! Highly recommended place to stay if you want to do either glacier walks. Best warm and comfy bed plus pillows like home! We are coming back in winter to stay again and i highly encourage anyone looking to stay in this place.

Posted by , from QLD AUSTRALIA on 31 Jan. 2016

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About the Heartland Hotel Fox Glacier

Location 11 Cook Flat Road, Fox Glacier, 7886

Property Features

Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The eco-friendly Heartland Hotel Fox Glacier also features tour/ticket assistance, a garden, and laundry facilities. Self parking is free. Smoking is allowed in designated areas at this 3-star Fox Glacier hotel.

  • 1 building
  • 51 guestrooms or units
  • 2 levels
  • Childcare (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Front-desk safe
  • Tour and ticket information
  • Garden
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking


  • Parking: Free self parking

Room Amenities

Heartland Hotel Fox Glacier offers 51 air-conditioned accommodations with safes and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include bathtubs or showers. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Television
  • Refrigerator
  • Bathtub or shower
  • Housekeeping (daily)
  • Safe
  • Toiletries (free)
  • Air conditioning
  • Ensuite bathroom

Food & Drink

White Pub & Cafe - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Hotel Policies


  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.


  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed


Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • No lifts
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Fox Glacier Heartland Hotel
  • Fox Glacier Hotel
  • Heartland Fox Glacier
  • Heartland Fox Glacier Hotel
  • Heartland Hotel Fox Glacier
  • Hotel Fox Glacier
  • Heartland Fox Glacier
  • Heartland Hotel Fox Glacier Hotel
  • Heartland Hotel Fox Glacier Fox Glacier
  • Heartland Hotel Fox Glacier Hotel Fox Glacier

Awards & Affiliations

  • Qualmark

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 3 stars.

Official New Zealand Rating provided by Qualmark®

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.