Despite reserving a room with a fireplace 2 days before I arrived, I was told "they were all sold out" when I checked in. On Day 2 I was moved to a room with a fireplace - THAT DIDN'T WORK - and to add insult to injury, the television DID NOT WORK, either. And then there were no plates or silverware in the room - I was told to look in the dishwasher - so I did, just one DIRTY CUP. To top it off, the breakfasts each day were sparse and barely qualified as a continental breakfast, not a full service breakfast such as Residence Inn usually provides.