6/10 Okay
Katelyn, Kalamazoo
Travelled with family, Travelled with family and small children
11 Mar 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was nice and good amenities, but it's unfortunate it attracts large groups of people who have no respect for others and just plain don't care. When we arrived, we could hear loud kids in the room next door but didn't let that bother us since it was during the day. The children were left unattended all night, being SO loud and we ended up moving to a different room at midnight because it was impossible to sleep. We were in town for sports & had to get up early the next day. It was very inconvenient to pack up our room & wake up our kids to do that, but do appreciate the front desk being able to move us so we could get some sleep. The pool and hot tub area was nice & the sauna was a bonus! Layout is a little weird to get to the fitness area, as you have to walk thru the pool area first and the only bathroom is in there too. The pool was adequately stocked with towels each time we went. The adult swim time is strongly enforced starting at 9pm. Wish the staff had that same sort of authority regarding disrespectful guests. The onsite restaurant was decent for dinner, but breakfast left alot to be desired. The lobby/hallways were bright and clean, so we were surprised how dark the rooms were. No microwaves in the rooms, but there's one in the main lobby. My kids are big popcorn eaters at night, so that mattered to us. Not alot of things nearby but is was easy access to get where we needed to go.
Katelyn
Stayed 2 nights in Mar 2025