4.7 out of 5

"Comfortable stay and close to shops. Has everything you need, a very homely feel. " More

By a verified traveller on Mon 05 Mar 2018

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Hotel Description

Emerald Motel Apartments places you steps from Emerald Hospital and within a 10-minute stroll of Emerald Racecourse. Highlights at this property include free self parking, and in-room kitchens and washers/dryers.

You can enjoy a flat-screen TV with satellite channels, and each apartment features free WiFi, a patio and a living room. In-room dining is easy with a kitchen that comes equipped with a fridge, a microwave and a hob. Fans, a hairdryer and an iron/ironing board are also available. Weekly housekeeping is available.

This apartment offers free WiFi in public areas, a terrace and luggage storage. Additionally, you'll find laundry facilities.

Sights within a 20-minute walk of this 4-star Emerald property include Central Highlands Visitor Information Centre and Emerald Golf Club.

Executive Apartment, 1 Bedroom, Jetted Tub

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$126 per night

Executive Apartment, Accessible

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Apartment, Multiple Beds, Jetted Tub

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Emerald Motel Apartments ratings based on 68 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Emerald Motel Apartments

Everyone (35) Couples (28) Family (4)
5 out of 5
We stayed for 3 nights. Right opposite the hospital and in walking distance to restaurants and pub. Friendly owners. Self-contained apartment was very roomy with comfortable 'living area' and large well-equipped kitchen. Would stay here again.

Posted by on 14 Jul. 2019

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Comment from Hotel Management

15 Jul. 2019 by Don and Kellianne

Thank you very much for your review. We appreciate all feedback provided to us. We are glad you enjoyed your time in Emerald and Capella. Hopefully we will see you again soon.

4 out of 5
Good location, good amenities and under cover carparking.

Posted by on 23 Jun. 2019

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Comment from Hotel Management

25 Jun. 2019 by Kellianne and Don

Thank you for taking the time to provide a review. We are glad you enjoyed your stay.

4 out of 5

Posted by on 26 May 2019

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Comment from Hotel Management

27 May 2019 by Don and Kellianne

Thank you for taking the time to review us. We appreciate it.

5 out of 5
Great place to stay. Comfortable beds and really nice owners.

Posted by on 15 Mar. 2019

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Comment from Hotel Management

20 Mar. 2019 by Don and Kellianne

Thank you! We appreciate hearing feedback from our guests and are delighted you enjoyed your stay.

5 out of 5
Comfy bed and nice spa! Hosts very helpful! Thankyou

Posted by , from Sunshine coast on 27 Sep. 2018

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Comment from Hotel Management

29 Sep. 2018 by Don and Kellianne

Thanks Annie, we're glad you enjoyed your stay :-)

4 out of 5
MORE THAN A MOTEL, MORE LIKE FREESTANDING CABIN IN HOLIDAY PARK. FULL KITCHEN, LARGE BATHROOM WITH SPA, LOUNGE AREA, BEDROOM A LITTLE SMALL BUT BED COMFORTABLE, NICE LITTLE VERANDA TO SIT OUTSIDE UNDERCOVER. SHORT WALK TO SUPPERMARKET, TAKEAWAY AND HOTEL WITH BISTRO ACROSS THE ROAD.

Posted by , from Victoria on 28 Jul. 2018

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5 out of 5

Nice motel close to shops and comfortable stay

Comfortable stay and close to shops. Has everything you need, a very homely feel.

Posted by , from Mackay on 5 Mar. 2018

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5 out of 5

Nice villa’s central to town

Pros: It was all very good
Location: Close to Cinema, Shops and local tavern
Spotless apartments with all facilities needed, with friendly staff was a very good experience

Posted by , from Wollongong on 2 Jan. 2018

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Comment from Hotel Management

9 Jan. 2018 by Tim

Thank you for your comments about Emerald Motel Apartments. We are so glad you had a good stay and hope to see you back soon. Regards Tim & Leanne White

4 out of 5

Amazing value!

Pros: size and appearance.
Location: close to sports facilities and restaurants....and hospital!
Best value during a nine day outback trip with full kitchen and lounge area. The separate bedroom was small but comfortable and the spa was a bonus! Handy for restaurants.

Posted by , from Gold Coast on 25 Aug. 2017

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Comment from Hotel Management

7 Dec. 2017 by Tim

Thank you for your great comments. about Emerald Motel Apartments. Always glad to see our guest have a good stay. Leanne a nd I hope to see you return next time you are in need of accommodation in Emerald. Regards Tim & Leanne White

2 out of 5

Miscommunication

Pros: The room we were in was clean
Cons: The staff and there communication
Location: Food and pub very close by.
I booked a family room for myself, partner, brother and father for a Sunday. I realized on the weekend of that we were all traveling ahead of schedule and called the apartments about changing the booking to a day earlier and possible using the money for the family room I had already paid for to which they said no. That was fine I then asked if we can just stay there with them anyway and for go the money I had already paid and was not getting back to which they said yes. I paid another $115 per room (I needed 2) for 2 people to stay in each and we did. When we got there they gave us our room keys and I let my dad and brother stay in the room with a queen and single bed. The next day after checking out not only had I already paid them $145 that I was not getting back they called me asking why the second bed was slept in and they would have to charge me extra for the use of that bed. I told them that I booked the room for 2 people and I put hope that the bed would be changed regardless as we could of sat on the bed and as a nurse that would be an infection risk if they didn't to which they left the situation as is.

Posted by , from Howard on 19 Apr. 2017

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Comment from Hotel Management

3 May 2017 by Leanne White

Loren thank you for your review. Yes you had a booking on Sunday night 16th April for a family 4 room after realising your mistake you rang the office asking if the booking could be brought forward to the Saturday night 15th April. As I was not in the office at the time I returned you call after checking the availability and spoke to a male person. I explained all the family 4 rooms were booked out for the night but I could accommodate you in two queen apartments two adults shearing the one queen bed at $115.00 per unit per night which you accepted. You need to check your bank statement because you were certainly not charged the $145.00 dollars for the family 4 room you cancelled. You were charged the $115.00 dollars per unit per night that you were quoted. After checkout it was brought to my attention that in one of the rooms you occupied both the queen bed and single bed had been used you made no attempt to inform reception that you intended to use the single bed. I called you to ask about the single bed being used as you booked for two adults per unit at no time did you mention the two adults needed two separate beds the use of the single bed is charged at $15.00 per night which you were not charged. In future when you use a booking agent to book accommodation and you then need to make changes don't call the Motel direct you need to make all changers, alteration, cancellations through that agent. Regards Tim & Leanne White

About the Emerald Motel Apartments

Location 3 Cypress Drive, Emerald, QLD 4720

Property Features

Emerald Motel Apartments offers its guests a terrace and laundry facilities. WiFi is free in public spaces. Free self parking is available. Smoking is allowed in designated areas at this 4-star Emerald apartment.

  • 1 floor
  • 10 guestrooms or units
  • 11 buildings
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Terrace
  • Smoking in designated areas

Family Friendly Amenities

  • Separate living room
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Emerald, QLD (EMD) (8 km / 5 mi)
  • Train station: Emerald Station (2.2 km / 1.4 mi)
  • Parking: Free self parking

Room Amenities

Emerald Motel Apartments offers 10 forms of air-conditioned accommodation with washers/dryers and a hairdryer. Rooms open to patios. This accommodation offers separate living rooms. Accommodation at this 4-star apartment has kitchens with full-sized fridge/freezers, hobs, microwaves and kitchenware and utensils. Guests can surf the web using complimentary wireless Internet access. 32-inch Flat-screen televisions come with premium satellite channels. Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on a weekly basis.

  • In-room kitchen
  • Washer and dryer
  • Private patio
  • Separate bedroom
  • Living room
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Fridge (full size)
  • Microwave
  • Oven
  • Hob
  • Electric kettle
  • Kitchenware
  • Housekeeping (weekly)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Fan
  • Ensuite bathroom
  • Free tea bags/instant coffee

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 7:30 PM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open daily from 8 AM - 7:30 PM.
If you are planning to arrive after 7:30 PM, please contact the property in advance using the information on the booking confirmation.

The front desk at this property is open daily from 8 AM - 7:30 PM.
Guests arriving after 7:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 20.0 per night.
  • Cribs (infant beds) are available for AUD 10.0 per day.

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • No lifts

Fees

 

  • A city tax will be collected at the property upon arrival. The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: AUD 20 (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per day
  • Rollaway bed fee: AUD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Emerald Motel Apartments
  • Motel Apartments
  • Emerald Apartments
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.