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Emerald Highlands Motel

3.5-star property
5 Cypress Drive, Emerald, QLD 1800 796 370
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4.1 out of 5
Very good!
See all 78 wotif Reviews

"The room was clean and neat and had everything I needed for a comfortable stay. Simple, but well priced and the staff were friendly. I will be coming ... " More

By a verified traveller on Tue 05 Sep 2023

Points Of Interest

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Hotel Description

Emerald Highlands Motel places you steps from Emerald Hospital and within a 15-minute stroll of Emerald Racecourse. Highlights at this motel include an outdoor swimming pool and in-room free WiFi.

This motel offers free WiFi in public areas, a garden, and tour/ticket assistance. Added amenities include laundry facilities and luggage storage. There's also the convenience of free self parking.

Sights within a 20-minute walk of this 3.5-star Emerald motel include Wally McKenzie House and Emerald Golf Club.

Queen Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
AU$124* Per night/room 11 Oct. - 12 Oct.

Triple Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Standard Family Room

Bed Count 1 Twin Bed Maximum Occupancy 4 Max

Family Room

Bed Count 2 Twin Beds Maximum Occupancy 6 Max

Twin Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Emerald Highlands Motel ratings based on 78 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Emerald Highlands Motel

Everyone (41) Couples (13) Family (17)
5 out of 5
The room was clean and neat and had everything I needed for a comfortable stay. Simple, but well priced and the staff were friendly. I will be coming back!

Posted by on 5 Sep. 2023

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4 out of 5
Good room for overnight stay - but did get woken up at 5:15 am with the linen delivery guy pushing the trolley past all the rooms .

Posted by on 25 Aug. 2023

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4 out of 5

Posted by on 22 Aug. 2023

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5 out of 5
Very easy walk to a local pub, and some fast food restaurant.

Posted by on 28 Jul. 2023

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1 out of 5
They double booked our reservation, they did however arrange accommodation to another location. I rang to confirm the whereabouts I was staying. They still hadn’t arrange, they then acted and I got confirmation. Major chase up!

Posted by on 2 Jun. 2023

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1 out of 5
Non English speaking reception staff made check in near impossible, had to go back 3 times just to find someone who could communicate with me. Advertised online as having continental breakfast available but they don’t. Staff started cleaning rooms beside ours at 5am, and the cleaning trolley woke us up. The air con vibrates so loudly on the wall that you can’t sleep with it on. The pool sign says ‘poo rules’. Very disappointed and couldn’t wait to get out of there. Dead bugs on the storage shelves also, and no hand towels. Freezer section of fridge iced over so couldn’t use it to keep ice bricks frozen for a sports carnival we were attending. Also you can hear the people in the next room when they’re using the toilet. Not a positive experience in any way

Posted by on 22 May 2023

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5 out of 5

Posted by on 8 May 2023

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5 out of 5
All good

Posted by on 2 Mar. 2023

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4 out of 5
A fairly good place to stay. A few minor things though. A LARGE step between the bathroom and Shower floor and a minor gap between the bathroom floor and the main room floor. Very little space in the bathroom to put necessities (and the shelf was tilted towards the floor). The bed is VERY high. Also no longer do room service (although there are multiple food places nearby). The 2 way switch for the bathroom over the bed was very handy.

Posted by on 6 Feb. 2023

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3 out of 5
Good location, drip in bathroom, key not left out as per phone call, took 3 attempts to obtain with communication being a concern, shower not very clean

Posted by on 14 Jan. 2023

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About the Emerald Highlands Motel

Location 5 Cypress Drive, Emerald, QLD 4720

Property Features

Emerald Highlands Motel offers its guests an outdoor pool, tour/ticket assistance, and a garden. WiFi is free in public spaces. Emerald Highlands Motel also features laundry facilities and room service (during limited hours). Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Emerald motel.

  • 13 guestrooms or units
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Garden
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Emerald Station (2.2 km / 1.4 mi)
  • Parking: Free self parking

Room Amenities

Emerald Highlands Motel offers 13 accommodations with DVD players and coffee/tea makers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers, complimentary toiletries, and hair dryers. This Emerald motel provides complimentary wireless Internet access. Televisions come with cable channels.

  • In-room dining (limited hours)
  • Cable channels
  • DVD player
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Onsite venue - This restaurant serves dinner only.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 9 PM

Special check-in instructions:

The front desk is open daily from 7 AM - 9 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. At check-in, guests must provide a negative COVID-19 test result. The negative COVID-19 test result requirement applies to all guests aged 18 and up, and the test must have been administered no more than 24 hours prior to check-in.

The front desk at this property is open daily from 7 AM - 9 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available. At check-in, guests must provide a negative COVID-19 test result. The negative COVID-19 test result requirement applies to all guests aged 18 and up, and the test must have been administered no more than 24 hours prior to check-in. This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC) and COVID-19 Guidelines (WHO).

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Service animals are allowed
  • Staffed front desk
  • Smoke detector
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety
  • Property follows sanitisation practices of COVID-19 Guidelines (CDC)
  • Property follows sanitisation practices of COVID-19 Guidelines (WHO)
  • Guests must provide health documentation
  • Guests must provide a negative COVID-19 test result
  • Negative COVID-19 test result must have been issued within a specific period before check-in: 24 hours
  • Minimum age for negative COVID-19 test result requirement: 18
  • Property does not offer on-site COVID-19 testing

Hotel Names

  • Emerald Highlands Motel
  • Emerald Highlands
  • Emerald Highlands Motel Motel
  • Emerald Highlands Motel Emerald
  • Emerald Highlands Motel Motel Emerald
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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.