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Emerald Highlands Motel

3.5 star property
Motel in Emerald with free parking

Photo gallery for Emerald Highlands Motel

Exterior
Desk, iron/ironing board, free WiFi, bed sheets
Outdoor dining
In-room dining
Laundry

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Room service
  • Laundry
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

Map
5 Cypress Drive, Emerald, QLD, 4720
  • Emerald Hospital
    ‪2 min walk‬
  • Emerald Racecourse
    ‪10 min walk‬
  • Emerald Golf Club
    ‪18 min walk‬
  • Emerald, QLD (EMD)
    ‪11 min drive‬

Room options

View all photos for Triple Room

In-room dining

Triple Room

Highlights

Air conditioning
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Microwave
Coffee/tea maker
Cable channels
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Twin Room

Highlights

Air conditioning
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Microwave
Coffee/tea maker
Cable channels
  • Sleeps 2
  • 1 Double Bed and 1 Single Bed

View all photos for Family Room

Family Room

Family Room

Highlights

Air conditioning
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Microwave
Coffee/tea maker
Cable channels
  • Sleeps 6
  • 2 Single Beds and 2 Double Beds

View all photos for Standard Family Room

Standard Family Room

Standard Family Room

Highlights

Air conditioning
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Microwave
Coffee/tea maker
Cable channels
  • Sleeps 4
  • 1 Single Bed and 1 Double Bed

View all photos for Queen Room

Queen Room

Queen Room

Highlights

Air conditioning
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Microwave
Coffee/tea maker
Cable channels
  • Sleeps 2
  • 1 Double Bed

About the area

Emerald

Emerald Highlands Motel places you steps from Emerald Hospital and within a 15-minute stroll of Emerald Racecourse. Highlights at this motel include an outdoor swimming pool and in-room free WiFi. .This motel offers free WiFi in public areas, a garden and tour/ticket assistance. Added amenities include laundry facilities and luggage storage. There's also the convenience of free self parking. .Sights within a 20-minute walk of this 3.5-property class Emerald motel include Emerald Golf Club and The Big Easel.
View more Motels in EmeraldOpens in a new window

What's nearby

  • Emerald Hospital - 2 min walk - 0.2 km
  • Emerald Racecourse - 10 min walk - 0.9 km
  • The Big Easel - 13 min walk - 1.1 km
  • Wally McKenzie House - 17 min walk - 1.4 km
  • Emerald Golf Club - 18 min walk - 1.5 km

Getting around

  • Emerald Station - 3 min drive
  • Emerald, QLD (EMD) - 11 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Emerald Maraboon Tavern - ‬5 min walk
  • ‪Gloria Jean's Coffees EMERALD - ‬4 min drive
  • ‪KFC - ‬3 min walk
  • ‪Capricornian Restaurant - ‬6 min walk

About this property

Emerald Highlands Motel

Motel in Emerald with free parking
Emerald Highlands Motel offers its guests an outdoor pool, tour/ticket assistance, and a garden. WiFi is free in public spaces. Emerald Highlands Motel also features laundry facilities and room service (during limited hours). Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Emerald motel.

  • 13 guestrooms or units
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Garden
  • Smoking in designated areas
Emerald Highlands Motel offers 13 accommodations with DVD players and coffee/tea makers. Guests can make use of the in-room fridges and microwaves. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Emerald motel provides complimentary wireless Internet access. Flat-screen televisions come with cable channels.

Languages

Chinese (Mandarin), English

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Things to do

  • Outdoor pool

Family friendly

  • DVD player
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • No housekeeping service
  • Tour and ticket assistance

Outdoors

  • Garden

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 9 PM
Contactless check-in and check-out are available
Late check-in subject to availability

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 7 AM - 9 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
At check-in, guests must provide a negative COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 18 and over, and test must have been administered no more than 24 hours prior to check-in

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. At check-in, guests must provide a negative COVID-19 test result. The negative COVID-19 test result requirement applies to all guests aged 18 and over, and the test must have been administered no more than 24 hours prior to check-in.

Property is also known as

Emerald Highlands Motel
Emerald Highlands
Emerald Highlands Motel Motel
Emerald Highlands Motel Emerald
Emerald Highlands Motel Motel Emerald

Frequently asked questions

What is the cancellation policy at Emerald Highlands Motel?

Emerald Highlands Motel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Emerald Highlands Motel?

Yep, Emerald Highlands Motel has a free self car park.

Does Emerald Highlands Motel have a pool?

Emerald Highlands Motel has an outdoor pool.

Does Emerald Highlands Motel have a waterslide?

No, there is no waterslide at Emerald Highlands Motel, but Emerald Aquatic Centre is a short 19-minute walk away.

Is there a free airport shuttle available at Emerald Highlands Motel?

No, Emerald Highlands Motel does not offer an airport shuttle service.

What time are check-in & check-out at Emerald Highlands Motel?

Check-in begins at 2 PM. Check-out time is 10 AM.

Are pets allowed at Emerald Highlands Motel?

No, only service animals are allowed.

Is there a golf course on site at Emerald Highlands Motel?

There isn't one on site, but Emerald Golf Club is a short 18-minute walk away.

Emerald Highlands Motel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 65 out of 150 reviews
Rating 8 - Good. 56 out of 150 reviews
Rating 6 - Okay. 18 out of 150 reviews
Rating 4 - Poor. 5 out of 150 reviews
Rating 2 - Terrible. 6 out of 150 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gaylene

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for overnight stop. Pool was a bit cloudy but swimmable. Easy parking outside motel room
Stayed 1 night in Dec 2024

2/10 Terrible

Anita

Disliked: Cleanliness, staff & service, property conditions & facilities
The premise was dangerous. I’ve stayed there in two other occasions, but this time was awful. Police and ambulances were called. The police came to my door twice. I will never stay there again
Stayed 2 nights in Sep 2024

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Eric

Liked: Cleanliness, property conditions & facilities, room comfort
Happy with the stay, nice room very quiet
Stayed 1 night in Jul 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
It had been updated the bed was comfy
Stayed 1 night in May 2024

10/10 Excellent

Andrew

Managers need training with local knowledge

Car park didn't match room nos. So was rather awkward. Air conditioning exceptionally noisy outside and needs major attention. Manager had no local knowledge and not interested in giving us info about the town
Stayed 1 night in May 2024

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing that we did not like about the property - we will be back......Kind regards......David.
Stayed 1 night in Apr 2024

6/10 Okay

MARK

Liked: Cleanliness, staff & service
Very average.
Stayed 1 night in Apr 2024

6/10 Okay

Justin

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room 2 needs a good clean, some electrical work should also be carried out of power points.
Stayed 1 night in Mar 2024

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had loads of music and screaming out the back of the motel. From next door
Stayed 1 night in Oct 2023

10/10 Excellent

Marea

Stayed 1 night in Sep 2023

10/10 Excellent

Frida

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and neat and had everything I needed for a comfortable stay. Simple, but well priced and the staff were friendly. I will be coming back!
Stayed 1 night in Sep 2023

8/10 Good

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room for overnight stay - but did get woken up at 5:15 am with the linen delivery guy pushing the trolley past all the rooms .
Stayed 1 night in Aug 2023

8/10 Good

Rohani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Cherise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy walk to a local pub, and some fast food restaurant.
Stayed 1 night in Jul 2023

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff at reception upon arrival. Close to major takeaway food outlets and shops. Clean room and on-site parking.
Stayed 1 night in Jun 2023

4/10 Poor

Ralph

Disliked: Cleanliness, staff & service, property conditions & facilities
Mould in shower and cracked vanity basin. No breakfast nor room service as stated on ad. Young lad on reception had very limited customer skills- another customer complained of cockroaches in their room. Very little response nor an investigation of the problem , finally offered a nearly empty can of insecticide as no other room available. Not a good feeling, cannot understand the rave reviews.
Stayed 1 night in Jun 2023

2/10 Terrible

Craig

Business traveller
Disliked: Cleanliness, staff & service
They double booked our reservation, they did however arrange accommodation to another location. I rang to confirm the whereabouts I was staying. They still hadn’t arrange, they then acted and I got confirmation. Major chase up!
Stayed 1 night in May 2023

2/10 Terrible

Deborah

Travelled with family, Travelled with group
Disliked: Staff & service
Non English speaking reception staff made check in near impossible, had to go back 3 times just to find someone who could communicate with me. Advertised online as having continental breakfast available but they don’t. Staff started cleaning rooms beside ours at 5am, and the cleaning trolley woke us up. The air con vibrates so loudly on the wall that you can’t sleep with it on. The pool sign says ‘poo rules’. Very disappointed and couldn’t wait to get out of there. Dead bugs on the storage shelves also, and no hand towels. Freezer section of fridge iced over so couldn’t use it to keep ice bricks frozen for a sports carnival we were attending. Also you can hear the people in the next room when they’re using the toilet. Not a positive experience in any way
Stayed 1 night in May 2023

10/10 Excellent

Sue

Stayed 1 night in May 2023

10/10 Excellent

Brian

Stayed 1 night in Mar 2023

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Mar 2023

8/10 Good

tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay very comfortable only two issues back door didnt have a proper lock and the air con didnt work well.
Stayed 1 night in Feb 2023

8/10 Good

Kayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fairly good place to stay. A few minor things though. A LARGE step between the bathroom and Shower floor and a minor gap between the bathroom floor and the main room floor. Very little space in the bathroom to put necessities (and the shelf was tilted towards the floor). The bed is VERY high. Also no longer do room service (although there are multiple food places nearby). The 2 way switch for the bathroom over the bed was very handy.

6/10 Okay

Abbie

Travelled with family
Good location, drip in bathroom, key not left out as per phone call, took 3 attempts to obtain with communication being a concern, shower not very clean