See all properties
Save

The Glasshouse, Autograph Collection

5.0 star property
Luxury hotel with rooftop terrace and 24-hour front desk

Photo gallery for The Glasshouse, Autograph Collection

Meeting facility
Reception
1 bedroom, premium bedding, free minibar, in-room safe
Studio Suite, 1 King Bed, Non Smoking, Terrace (View)
Property grounds

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
  • Room service
  • Air conditioning
  • 24/7 front desk
  • Breakfast available
The current price is AU$440
includes taxes & fees
13 June - 14 June

Explore the area

Map
2 Greenside Place, Edinburgh, Scotland, EH1 3AA
  • Edinburgh Playhouse Theatre
    ‪2 min walk‬
  • Royal Mile
    ‪10 min walk‬
  • Edinburgh Castle
    ‪19 min walk‬
  • Edinburgh (EDI)
    ‪20 min drive‬

Room options

View all photos for Autograph, Twin Room, 2 Single Beds

Autograph, Twin Room, 2 Single Beds

Autograph, Twin Room, 2 Single Beds

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Free minibar items
LCD TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 2
  • 2 Single Beds

View all photos for Signature Twin Room, 2 Single Beds

Signature Twin Room, 2 Single Beds

Signature Twin Room, 2 Single Beds

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Free minibar items
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 28 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Autograph, Room, 1 King Bed

1 bedroom, premium bedding, free minibar, in-room safe

Autograph, Room, 1 King Bed

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Free minibar items
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Hill View

1 bedroom, premium bedding, free minibar, in-room safe

Room, 1 King Bed, Hill View

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Free minibar items
LCD TV
Hypo-allergenic bedding
Pillow menu
  • Hill view
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Hill View (Lady Glenorchy)

Suite, 1 King Bed, Non Smoking, Hill View (Lady Glenorchy)

Suite, 1 King Bed, Non Smoking, Hill View (Lady Glenorchy)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Free minibar items
LCD TV
Hypo-allergenic bedding
Pillow menu
  • Hill view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, City View (Glasshouse)

Suite, 1 King Bed, City View (Glasshouse)

Suite, 1 King Bed, City View (Glasshouse)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Free minibar items
LCD TV
Hypo-allergenic bedding
Pillow menu
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room, 1 King Bed

1 bedroom, premium bedding, free minibar, in-room safe

Signature Room, 1 King Bed

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Free minibar items
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Non Smoking, Terrace (View)

Studio Suite, 1 King Bed, Non Smoking, Terrace (View) | Living room

Studio Suite, 1 King Bed, Non Smoking, Terrace (View)

Highlights

Terrace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Free minibar items
LCD TV
Hypo-allergenic bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Hill View

Studio Suite, 1 King Bed, Hill View

Studio Suite, 1 King Bed, Hill View

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Free minibar items
LCD TV
Hypo-allergenic bedding
Pillow menu
  • Hill view
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Terrace

Room, 1 King Bed, Non Smoking, Terrace

Room, 1 King Bed, Non Smoking, Terrace

Highlights

Terrace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Free minibar items
LCD TV
Hypo-allergenic bedding
  • Sleeps 2
  • 1 King Bed

You may also like

Ad
Exterior

Marine North Berwick

North Berwick
  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
4.4 out of 5, Excellent, 235 reviews
The price is AU$582
includes taxes & fees
22 June - 23 June
Marine North Berwick

About the area

Edinburgh

A luxury stay in the heart of Edinburgh awaits you at The Glasshouse, Autograph Collection. Within steps you'll find Edinburgh Playhouse Theatre and Princes Street within a 10-minute stroll. Highlights at this boutique hotel include in-room free WiFi, free high-speed Internet and LCD TVs. .The restaurant, The Snug Lounge, serves British cuisine and is open for breakfast, lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. 3714 square feet (345 square metres) of event facilities include 5 meeting rooms and a conference centre, and other business amenities include limo/town car service. Added amenities include free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. Each morning English breakfast is served between 7:00 AM and 11:00 AM. There's also the convenience of self parking. .Within a 15-minute walk of this 5-property class Edinburgh City Centre hotel, attractions include Royal Mile and George Street.

What's nearby

  • Edinburgh Playhouse Theatre - 2 min walk - 0.2 km
  • Princes Street - 4 min walk - 0.4 km
  • Royal Mile - 10 min walk - 0.9 km
  • University of Edinburgh - 18 min walk - 1.5 km
  • Edinburgh Castle - 19 min walk - 1.6 km

Getting around

  • Edinburgh (ZXE-Edinburgh Waverly Train Station) - 8 min walk
  • St Andrew Square Tram Stop - 8 min walk
  • Edinburgh Airport (EDI) - 29 min drive

Restaurants

  • ‪The Playfair (Wetherspoon) - ‬4 min walk
  • ‪The Conan Doyle - ‬2 min walk
  • ‪Snug Bar - ‬2 min walk
  • ‪The Street - ‬1 min walk
  • ‪Mamma Roma - ‬2 min walk

About this property

The Glasshouse, Autograph Collection

Luxury hotel with rooftop terrace and 24-hour front desk
There's a restaurant on site. You can enjoy a drink at the bar/lounge. 5 meeting rooms and limo/town car service are available.

WiFi and wired Internet are free in public spaces. Event space at this hotel measures 3714 square feet (345 square metres) and includes a conference centre. A rooftop terrace, barbecue grills, and multilingual staff are also featured at the luxury The Glasshouse, Autograph Collection. For a fee, parking is available.

This 5-star Edinburgh hotel is smoke free.

  • 77 guestrooms or units
  • 3 levels
  • Conference rooms
  • 3714 sq ft of conference space
  • 345 sq. m of conference space
  • Terrace on the roof
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
The Glasshouse, Autograph Collection offers 77 air-conditioned accommodations, which are accessible via exterior corridors, and features iPod docking stations and free minibar items. Beds feature premium bedding. A pillow menu is available. LCD televisions come with cable channels. Bathrooms include a separate bath and shower, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and complimentary bottles of water. Hypo-allergenic bedding and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Languages

English, Japanese, Polish, Spanish

Similar properties

Bar (on property)

The Caledonian Edinburgh, Curio Collection by Hilton

  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
4.5 out of 5, Wonderful, 1,001 reviews
The price is AU$491
includes taxes & fees
25 June - 26 June
The Caledonian Edinburgh, Curio Collection by Hilton

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking; discounts available
  • Limo/town car service
  • Parking on site (GBP 16.60 per day)

Food and drink

  • Daily English breakfast available 7:00 AM to 11:00 AM for a fee: GBP 30 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Snug Lounge
  • The Snug Lounge

Things to do

  • Bicycle storage
  • TV in common areas

Family friendly

  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Turndown service
  • Wedding services

Business services

  • 5 meeting rooms
  • Conference centre (3,714 square foot of space)

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Rooftop terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Portable bathtub seat
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 3 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • IPod dock
  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Portable fan
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 60.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: 5 per cent

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 30 per person
  • Self-parking fee: GBP 16.60 per day
  • Rollaway bed fee: GBP 60.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

Property is also known as

Glasshouse Autograph Collection
Glasshouse Autograph Collection Edinburgh
Glasshouse Autograph Collection Hotel
Glasshouse Autograph Collection Hotel Edinburgh
Glasshouse Hotel Edinburgh
The Glasshouse, Autograph Collection Hotels Edinburgh, Scotland
Glass House Edinburgh
Glasshouse Edinburgh
The Glasshouse Hotel Edinburgh
Edinburgh Glasshouse
The Glasshouse, Autograph Collection Hotel
The Glasshouse, Autograph Collection Edinburgh
The Glasshouse, Autograph Collection Hotel Edinburgh

Frequently asked questions

What is the cancellation policy at The Glasshouse, Autograph Collection?

The Glasshouse, Autograph Collection offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Glasshouse, Autograph Collection?

As of 11 June 2025, prices found for a 1-night stay for 2 adults at The Glasshouse, Autograph Collection on 13 June 2025 start from AU$439.69, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Glasshouse, Autograph Collection?

Yep, The Glasshouse, Autograph Collection has a self car park for GBP 16.60 per day.

Are there any beaches close to The Glasshouse, Autograph Collection?

The closest beach to The Glasshouse, Autograph Collection is Portobello Beach (4.7 km).

What makes The Glasshouse, Autograph Collection a romantic place to stay?

Garden-view dining and couples dining, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at The Glasshouse, Autograph Collection.

Is The Glasshouse, Autograph Collection family-friendly?

You bet! With amenities such as laundry facilities and a BBQ, as well as childcare services and free infant beds in the guestrooms, it's no surprise that The Glasshouse, Autograph Collection is a hit with families.

Does The Glasshouse, Autograph Collection serve breakfast?

Yep, English brekkie is on offer daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at The Glasshouse, Autograph Collection?

No, The Glasshouse, Autograph Collection does not offer an airport shuttle service.

Is there a bar or restaurant at The Glasshouse, Autograph Collection?

Yep, they've got a lounge bar and an onsite restaurant that serves British cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at The Glasshouse, Autograph Collection?

Check-in begins at 3 PM. Check-out time is 11:00 AM.

Are pets allowed at The Glasshouse, Autograph Collection?

No, pets are not allowed.

The Glasshouse, Autograph Collection Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 591 out of 964 reviews
Rating 8 - Good. 236 out of 964 reviews
Rating 6 - Okay. 85 out of 964 reviews
Rating 4 - Poor. 33 out of 964 reviews
Rating 2 - Terrible. 19 out of 964 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Yuekai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, room comfort

Disappointed

Lovely room but a bit dated and room was freezing when we got in (late should have been by 3 not in until 3.15) and heating in the room did not work they did try and fix but it still didn’t work they also offered to move our room but we would not have had a balcony overlooking the city so chose to stay had electric radiators and a blow heater but looked a bit tacky in a suite!!!
Stayed 1 night in Feb 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service

Great location but little things let it down

Great location . Staff were amazing . Room was ok expected better . Shower tray leaked onto floor in bathroom pillows provided were too soft although we did not mention this I’m sure they would have sorted this. Duvet was a bit thin for time of year. Just little things you don’t expect form a 5 star hotel
Stayed 2 nights in Feb 2025

10/10 Excellent

Jill

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Eileen

Stayed 1 night in Feb 2025

10/10 Excellent

Wayne

Stayed 5 nights in Jan 2025

10/10 Excellent

Ryan

Stayed 2 nights in Jan 2025

10/10 Excellent

David Ray

Travelled with partner
Liked: Cleanliness, staff & service
Great location, great friendly staff, convenient route to parking garage (once we figured out which elevator to use after being jet lagged). Room was very clean, had a great view of Calton Hill, wish it was warmer to sit out in the garden (not so much in January) but overall very pleased with hotel. One minor issue with the towel heater not working.
Stayed 2 nights in Jan 2025

8/10 Good

Fiona

Stayed 1 night in Jan 2025

10/10 Excellent

Jaymie

Stayed 1 night in Jan 2025

8/10 Good

Kristan

Travelled with partner
Liked: Cleanliness, staff & service
For a 5 star it sure is lacking a lot of the usual amenities. Didn't seem like anything was actually in the building itself, and the surfaces have seen better days. Everywhere you look there's paint chipping and carpet coming up. Pool was in the mall next door? It was our first time in Edinburgh, so we didn't have time to check but last thing I want to do is wander OUTSIDE and AROUND in my bathing suit and coverup to what seems to be a public pool. Bed wasn't very comfortable. Breakfast was not included and we couldn't get any sort of breakfast cocktail until noon. Also they charged us over $500 for laundry services when we clearly stated "no drying cleaning, regular drum washer/dryer services" for 23 pairs of socks among other necessities when you're traveling to 5 countries in 3 weeks. After having previous good experiences with using the laundry services in other hotels, I would highly suggest otherwise in Marriott branded hotels as they see nothing wrong with the exorbitant charges. They're not trying to make it easier for travelers, they're trying to make money. I would not stay here again. It is not worth the money.
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 3 nights in Dec 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice hotel, very centrally located which is ideal for Christmas shopping and markets. However advertised as 5* which we don’t believe it would be going by our experience / room condition.
Stayed 1 night in Dec 2024

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Phenomenal

Fabulous hotel. Attentive staff. Isaac in particular was phenomenal.
Stayed 2 nights in Dec 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Javier

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
David was great. Everything was amazing. Should take better care of the carpet.
Stayed 4 nights in Nov 2024

8/10 Good

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice hotel

The hotel was very nice, our room was very nice too. I have things to say…. There was a noise which was really annoying it was like a rumbling sound coming I think from the ceiling so above us sounded like trains, or a gym someone on running machine not sure but it was for rather a few hours went off about 12pm we were in room 68 so if I was to return definitely not go in that room. The bathroom needed a make up or shaving mirror, and def needs a socket to charge your mobile near the bed either side?? But the seating around the fire pit in bar area is a fantastic idea, we meet some fantastic people and we met each night for food drinks and great chats they were from USA & Australia we have exchanged contact details on the back of that area so well done Glasshouse - great location too so we will def return…. on this occasion it was our 46th wedding anniversary
Stayed 3 nights in Nov 2024

2/10 Terrible

william

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wouldn't recommend this hotel. The room was dirty. Bits on the floor when we arrived. Still there 3 days later. The bathroom bin wasn't emptied. The shower was never cleaned - we even left an empty shower bottle on the basket to see if it would be moved. 3 days it was still there. The free drinks in the mini bar - asked to swop them as they were ones we didn't like - told this is all house keeping have. No saucers in the room. the list continues ..... I have had cleaner rooms in a travel lodge.
Stayed 4 nights in Nov 2024

10/10 Excellent

Neil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel staff theft

We only have one complaint with our stay. Other than that, all else was fine! We stayed the nights of 8th and 9th of November, in room 96. On the morning of Saturday 8th of November, my wife and went sightseeing and we returned later in the afternoon to find my headphones missing. They were brand new Apple Air Pods2 costing $220. They were missing from my laptop bag; someone had to open and sift through it to find them. In addition, someone had gone through my wife’s belongings too (lucky nothing was missing). We immediately reported the theft to the hotel duty manager. I was able to track the headphones and provided the various addresses to the duty manager (with real-time tracking). On the night of the 8th, they travelled from Edinburgh to approx. 45 miles away. Apparently, the hotel management investigated and could not determine if the staff had taken the headphones. Regardless, after we left only the housekeeper, and supervisor had entered our room. We know we didn’t lose them, and frankly, it was stolen from our room. We have reported the matter to Police Scotland. We will not be staying at another Marriot Bonvoy hotel, we expected a nice stay in our short trip, only to be ruined by this theft. In addition, we were not comped anything. I will be sure to spread the word that your organization hires criminals and thieves!!
Stayed 2 nights in Nov 2024

2/10 Terrible

Andrew

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff lovely. Very odd hotel in terms of lay out. Front room on the third floor, very noisy and cold. Air conditioning didn’t work and spent the night sleeping in a jumper. Staff were great in trying to fix it. Advised there were no other rooms. The hotel decor is tired and I wouldn’t rush to stay again.
Stayed 1 night in Nov 2024

8/10 Good

Grahame

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

6/10 Okay

idris

Travelled with family
Liked: Staff & service
Disliked: Amenities
Outdated and it does not feel clean. The ac is terrible and loud.
Stayed 1 night in Nov 2024