Universal Orlando Resort - accommodation in Downtown Orlando

I realize this is not your top tier hotel and that you get what you pay for, but relatively speaking people are still paying a premium to stay on property and the hotel and guest rooms felt very institutional. The lobby and guest towers felt like any airport Hampton Inn or Comfort Suites. The ground floor hallways were sad and depressing, as was the game room. The lack of vending on every floor was ridivulous and the 3 machines in there were each sold out of water and had bad/limited choices. And RIDICULOUSLY overpriced and I know and expect everything is expensive down there, but in exchange, at least don’t make me walk to a different floor and have better selection and stocked machines since I’m paying a premium. Sorry that’s a lot of griping, but on the bright side, the staff was generally nice and very helpful. Housekeeping service was good. I’m sure there’s a reason why you require them to enter rooms every day but I gotta say I really didn’t love her opening the door before 8 AM when we were still sleeping. The cafeteria selection was pretty good and pool area looked nice and clean.

Good

Hotel was accommodating, clean, housekeeping was daily checks, ac worked great. Room was decorated cute and a lot of storage and space. Only issue was the card key, it’s very sensitive, you have to keep separate away from other cards or it will not work when trying to open room door, then you have to go to office for reactivation. Elevator does not have ac, so keep that in mind on hot days and a full elevator. I enjoyed my stay, staff was very accommodating and friendly.