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The Brown Palace Hotel and Spa, Autograph Collection

4.5 star property
Luxury hotel with 3 restaurants and full-service spa

Photo gallery for The Brown Palace Hotel and Spa, Autograph Collection

Lobby
Presidential Suite, 1 Bedroom, Non Smoking, City View | Living room
Classic Room, 1 Queen Bed, Non Smoking, City View
Lobby
Front of property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Housekeeping
  • Gym
The current price is AU$368
includes taxes & fees
13 July - 14 July

Explore the area

Map
321 17th St, Denver, CO, 80202
  • Colorado Convention Center
    ‪7 min walk‬
  • Coors Field
    ‪18 min walk‬
  • Union Station
    ‪20 min walk‬
  • Denver, CO (DEN-Denver Intl.)
    ‪33 min drive‬

Room options

View all photos for Suite, 1 King Bed, City View, Corner

Premium bedding, down duvets, in-room safe, desk

Suite, 1 King Bed, City View, Corner

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Blackout curtains
Down duvet
Premium bedding
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, City View

Premium bedding, down duvets, in-room safe, desk

Executive Room, 1 King Bed, City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Blackout curtains
Down duvet
Premium bedding
  • 37 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Signature Room, 2 Queen Beds, Non Smoking, City View

Premium bedding, down duvets, in-room safe, desk

Signature Room, 2 Queen Beds, Non Smoking, City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Blackout curtains
Down duvet
Premium bedding
  • City view
  • Sleeps 2
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, City View

Premium bedding, down duvets, in-room safe, desk

Room, 2 Queen Beds, Non Smoking, City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Blackout curtains
Down duvet
Premium bedding
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 Queen Bed, Non Smoking, City View

Premium bedding, down duvets, in-room safe, desk

Classic Room, 1 Queen Bed, Non Smoking, City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Blackout curtains
Down duvet
Premium bedding
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Royal Suite, 1 Bedroom, City View

Royal Suite, 1 Bedroom, City View

Royal Suite, 1 Bedroom, City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Blackout curtains
Down duvet
Premium bedding
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Signature Room, 1 King Bed, Non Smoking, City View

Premium bedding, down duvets, in-room safe, desk

Signature Room, 1 King Bed, Non Smoking, City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Down duvet
  • 42 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, 1 Bedroom, Non Smoking, City View

Premium bedding, down duvets, in-room safe, desk

Grand Suite, 1 Bedroom, Non Smoking, City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Down duvet
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 2 Queen Beds, City View

Premium bedding, down duvets, in-room safe, desk

Executive Room, 2 Queen Beds, City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Blackout curtains
Down duvet
Premium bedding
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, City View

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed, City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Down duvet
  • 46 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, City View

Premium bedding, down duvets, in-room safe, desk

Suite, 1 Bedroom, City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Blackout curtains
Separate bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Non Smoking, City View

Presidential Suite, 1 Bedroom, Non Smoking, City View

Presidential Suite, 1 Bedroom, Non Smoking, City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Blackout curtains
Down duvet
Premium bedding
  • City view
  • Sleeps 4
  • 1 King Bed

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About the area

Denver

A luxury stay in the heart of Denver awaits you at The Brown Palace Hotel and Spa, Autograph Collection. Within just a 10-minute stroll, you'll find popular attractions like 16th Street and Denver Art Museum. Highlights at this hotel include 3 restaurants, 3 bars/lounges and a full-service spa. .A pampering day can include deep-tissue massages and hot stone massages along with detox wraps, body wraps and aromatherapy. 31470 square feet (2924 square metres) of event facilities include 19 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Other amenities include a gym, a coffee shop/cafe and coffee/tea in a common area. There's also the convenience of valet parking. .Within a 20-minute walk of this 4.5-property class Downtown Denver hotel, attractions include Colorado Convention Center and Union Station.

What's nearby

  • 16th Street - 3 min walk - 0.3 km
  • Colorado Convention Center - 7 min walk - 0.6 km
  • Denver Art Museum - 8 min walk - 0.7 km
  • Coors Field - 18 min walk - 1.5 km
  • Union Station - 20 min walk - 1.7 km

Getting around

  • 18th - California Station - 6 min walk
  • Denver Union Station - 17 min walk
  • Denver International Airport (DEN) - 31 min drive

Restaurants

  • ‪The Sheraton Denver Lobby - ‬3 min walk
  • ‪Coyote Ugly Saloon - ‬4 min walk
  • ‪Novo Coffee - Glenarm - ‬3 min walk
  • ‪Maggiano's - ‬4 min walk
  • ‪Earls - ‬3 min walk

About this property

The Brown Palace Hotel and Spa, Autograph Collection

Luxury hotel with 3 restaurants and full-service spa
The Brown Palace Hotel and Spa, Autograph Collection offers its guests a full-service spa and a fitness centre. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 3 bars/lounges.

Business amenities include a 24-hour business centre and 19 meeting rooms. Event space at this hotel measures 31470 square feet (2924 square metres) and includes conference space. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at the luxury The Brown Palace Hotel and Spa, Autograph Collection. For a fee, parking is available.

This 4.5-star Denver hotel is smoke free.

  • 1 building
  • 241 guestrooms or units
  • 9 levels
  • 3 dining venues
  • 3 bars or lounges
  • 31470 sq ft of conference space
  • 2924 sq. m of conference space
  • Built in 1892
  • Business centre (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
The Brown Palace Hotel and Spa, Autograph Collection offers 241 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature down duvets and premium bedding. LCD televisions come with cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, bathrobes, designer toiletries and complimentary toiletries.

In-room wired and wireless Internet access (Wi-Fi speed: 50+ Mbps) is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The on-site spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Languages

Chinese (Mandarin), English, Italian, Portuguese, Spanish

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Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per night); wired internet (surcharge)
  • In-room WiFi speed: 50+ Mbps

Parking and transport

  • Valet parking on site (USD 63 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • 3 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining

Things to do

  • Full-service spa
  • Gym
  • Piano
  • Shopping

Family friendly

  • Free cot

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 19 meeting rooms
  • 24-hour business centre
  • 31,470 square feet of conference space

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar near toilet (80 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (121 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (118 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Built in 1892
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 2 AM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 150.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 125 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 14.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 per night (rates may vary)
  • Valet parking fee: USD 63 per day (in/out privileges)
  • Pet fee: USD 125 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 150.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Brown Palace Autograph Collection
Brown Palace Autograph Collection Denver
Brown Palace Hotel Autograph Collection
Brown Palace Hotel Autograph Collection Denver
Brown Palace Autograph Collection
The Brown Palace Hotel and Spa, Autograph Collection Hotel
Brown Palace Hotel Autograph Collection Denver
Brown Palace Hotel Autograph Collection
Brown Palace Autograph Collection Denver
The Brown Palace Hotel and Spa, Autograph Collection Denver
Hotel The Brown Palace Hotel and Spa, Autograph Collection
The Brown Palace Hotel and Spa, Autograph Collection Denver
The Brown Palace Hotel Spa Autograph Collection
Brown Autograph Collection

Frequently asked questions

What is the cancellation policy at The Brown Palace Hotel and Spa, Autograph Collection?

The Brown Palace Hotel and Spa, Autograph Collection offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Brown Palace Hotel and Spa, Autograph Collection?

As of 17 June 2025, prices found for a 1-night stay for 2 adults at The Brown Palace Hotel and Spa, Autograph Collection on 13 July 2025 start from AU$367.75, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Brown Palace Hotel and Spa, Autograph Collection?

Yep, The Brown Palace Hotel and Spa, Autograph Collection has valet parking with in/out privileges for USD 63 per day.

Is there a spa on site at The Brown Palace Hotel and Spa, Autograph Collection?

Yep, there is an onsite spa at The Brown Palace Hotel and Spa, Autograph Collection. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as Swedish massages.

What luxury perks are available at The Brown Palace Hotel and Spa, Autograph Collection?

The Brown Palace Hotel and Spa, Autograph Collection features a full-service spa, 3 restaurants and 3 bars.

What makes The Brown Palace Hotel and Spa, Autograph Collection a romantic place to stay?

Couples spa treatments and couples dining, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at The Brown Palace Hotel and Spa, Autograph Collection.

Is there a free airport shuttle available at The Brown Palace Hotel and Spa, Autograph Collection?

No, The Brown Palace Hotel and Spa, Autograph Collection does not offer an airport shuttle service.

Is there a bar or restaurant at The Brown Palace Hotel and Spa, Autograph Collection?

Yep, The Brown Palace Hotel and Spa, Autograph Collection has 3 restaurants.

What time are check-in & check-out at The Brown Palace Hotel and Spa, Autograph Collection?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

The Brown Palace Hotel and Spa, Autograph Collection Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 630 out of 1003 reviews
Rating 8 - Good. 173 out of 1003 reviews
Rating 6 - Okay. 102 out of 1003 reviews
Rating 4 - Poor. 54 out of 1003 reviews
Rating 2 - Terrible. 44 out of 1003 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Susan, Granite Bay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic old style property, so much more character than the more common chain hotels. Biggest disappointment was that I was last here 25?years ago and the great restaurant has long gone!!! A bit of nostalgia!!
Stayed 1 night in Mar 2025

10/10 Excellent

Brandy

Liked: Cleanliness, property conditions & facilities
Jazz band was great!
Stayed 1 night in Mar 2025

8/10 Good

Larry

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Karling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed staying in an older hotel with some elegant vibes. Concierge Brad was extremely helpful with directions. Matthew, desk clerk, went out of his way to help me, doing so in a witty manner.
Stayed 2 nights in Feb 2025

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything I hoped for
Stayed 1 night in Mar 2025

6/10 Okay

Jessica

Stayed 1 night in Mar 2025

2/10 Terrible

Aimee

Stayed 1 night in Mar 2025

8/10 Good

Shanna

Travelled with group
Liked: Cleanliness, staff & service, amenities
This hotel was great. The valet, checking in and the room was great. They even gave us free truffles at the Ship's Tavern. The only issue was that the bathroom smelled of sewage pretty bad.
Stayed 1 night in Mar 2025

2/10 Terrible

Tammy

Disliked: Cleanliness, staff & service, property conditions & facilities
I understand the hotel is an iconic landmark, but moving on into 2025 holding onto nostalgia is fantastic, but customer service and communication between guests and staff should be your priority. the old rooms are really lacking in amenities and facilities that do not represent the price of the room. I will make other choices in downtown Denver on future trips
Stayed 1 night in Mar 2025

10/10 Excellent

griselda

Liked: Cleanliness, staff & service
Every single thing was great other than they are a cashless hotel
Stayed 1 night in Mar 2025

2/10 Terrible

Julie

Disliked: Cleanliness, property conditions & facilities
I did not stay at this property and need a refund. The quality of the floor and room they gave me was so run down and had a horrible smell. The hotel said they would honor me a refund after I refused to stay there…still waiting on refund.
Stayed 1 night in Mar 2025

10/10 Excellent

Rachin

Stayed 5 nights in Feb 2025

10/10 Excellent

sarah, chester

Liked: Cleanliness, staff & service, property conditions & facilities
The stuffs are super nice
Stayed 3 nights in Mar 2025

6/10 Okay

Joseph

Business traveller
Liked: Staff & service
Stayed 1 night in Feb 2025

10/10 Excellent

Timothy, Riverside

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time staying there
Stayed 2 nights in Feb 2025

4/10 Poor

Molly

Travelled with partner
No towels, the shower didn’t work and made a high pitch squealing noise and the bed was awful
Stayed 1 night in Feb 2025

2/10 Terrible

Michael

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very bad! Stay away!!!

Absolutely terrible experience. I had parcels sent to the hotel in advance for a conference and the parcels couldn't be found for more than a day. The first room they gave me had been renovated the last time about 50 years ago. After I complained they gave me a bigger one. Not a better one. The room had a wardrobe with sliding doors. One door was missing, so you looked the whole day into an open wardrobe. I asked them about the door and they said, someone smashed the door and the door hadn't been replaced so far. On top they had a super loud air conditioning in the room. I measured the noise with my iPhone. It said 58 db. Day and night. No possibility to switch it off. Can you imagine to sleep with that noise? I told the room service about that and they said, they could bring me a bottle of champagne in exchange for the noise but the noise couldn't be changed. BTW: room service forgot to make my room the first day, so I had to remind them in the late afternoon to finally do my room and on top they didn't clean the floor. There was dirt in the room on the carpet and also in front of my room and it stayed there for incredible four days. And the worst is: nobody takes responsibility. On day two I wanted to talk to a manager. The receptionist went to the back and came back after 10 minutes to tell me that there is no manager on duty and she would be the one. That can't take ten minutes. Obviously the person in charge was not willing to come to the front desk and help me.
Stayed 4 nights in Feb 2025

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful, Classic Colorado!

This historic hotel is phenomenal! Great service and amenities!
Stayed 1 night in Feb 2025

10/10 Excellent

Wendi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food in the ship Tavern was cold. The hotel was wonderful. It was beautiful rooms were nice and clean. Staff was very accommodating and very helpful.
Stayed 2 nights in Feb 2025

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is GORGEOUS and well located. We enjoyed the room and investigating the hotel. The staff was very nice and helpful. We would highly recommend this hotel. They also have wonderful tours of the hotel that you can book through their website. We booked an amazing private Enduring Spirits Tour (ghost tour) with Deborah which we highly recommend. She is so knowledgable, has done amazing research and tells a wonderful story! Do not hesitate to book this hotel when staying in Dever. You will not regret it!
Stayed 1 night in Feb 2025

4/10 Poor

James A.

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Ruined our Valentine's Day Dinner, horrible waitress in the Atrium. Didn't take our order for over 40 mins after seating, so then we had the maitre d' take our order, after we complained. This didn't correct her behavior, and we wanted to order an entree, which she tells us like we're kindergarten kids, that we can't order and entree, there's a special occasion going on in Churchill's so you can only order appetizers. We booked for dinner, and was not told this would be a problem, while other wait staff went and got menus from the Ship's Tavern and brought them entrees from there. We were not afforded that privilege. The next morning, we were turned away from Ellyngton's by their maitre d' with plenty of open tables and she had just sat a couple just seconds before us. She told us she had "just closed her numbers" and if we weren't staying that night as well, then she couldn't help us. After spending over a large amount of money for the night and dinner, plus time at the ship's tavern, I'll stay at a Holiday Inn so I know I will be treated poorly for a much CHEAPER price. Thanks, you ruined our dinner and stay.
Stayed 1 night in Feb 2025

6/10 Okay

Jennifer or Andrew

Stayed 1 night in Feb 2025

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Brigitte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025