2/10 Terrible
April
Travelled with family
22 Feb 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely dissatisfied. This property advertises as having two pools, a gift shop, mini golf, Hawaiian luau show all on property. We could only find the outdoor pool and it was out of order. The Hawaiian show? Out of order. Gift shop? Closed and empty. Mini golf on site? Nowhere to be found. The elevator only worked half the time to get to our room on the fifth floor. The room itself also was not as advertised as there was no coffeemaker (and when we asked we were told ‘they’re all broken, we can’t get that for you’). The shower head holder was broken and covered up so when one of us was showering, the handheld head fell and hit us in the back of the head. Pictures on the walls were covering up holes in the walls and doors. Our room door itself didn’t latch so if you didn’t have it deadbolted, it would just open up if you opened the balcony door. The stove in the room didn’t work, neither did the hairdryer provided in room. The toilet had to be flushed three times to get anything at all to go down fully. Anytime you approached the front desk to ask about anything, you just get stared at blankly with literally no response. We had to go down multiple times as even though we were clear on reservation there was five of us in a room that sleeps 6, they only gave us three towels and bed linens for the beds. We had to ask everyday for clean linens as there is no daily housekeeping, and we couldn’t get pillows for the sleeper sofa or flat sheets.
April
Stayed 5 nights in Feb 2024