Check in and front desk was ok. There were roaches in our room from the very beginning and the room was dirty. The toilet still had someone else’s hair when we checked in. The blow dryer didn’t work, well it cycled from super hot to cold. I did inform the front desk about the roaches, they did say they would call someone. Not sure if they did, because when we got back from our day my husband saw one poke its head out then go back into an opening in the bathroom. We bought our own bug spray so not sure which was killing the roaches. Water got all over the floor when you showered since it’s an accessible room. I didn’t notice before we left for the day that I had spilled something, was not cleaned up with maid service. I’m speaking to room 106 because that is the room we stayed in. I do not know what the other rooms were like. Front desk told a walk in she had room but told us 106 was all she had, I’m sure if that’s a Hotels.com room so that could be the case. As many years as we have traveled, I have never been soo disappointed and disgusted by anywhere we have stayed. The complex is old, I get it, but it doesn’t have to be dirty, I have included pics.