8/10 Good
Traci
Travelled with family
22 July 2025
Liked: Cleanliness, staff & service, room comfort
Could of been better
This hotel is very very expensive. I have stayed multiple times and I’m willing to pay money for the convenience of being so close to the ocean. When we checked in, although there were four people working at the check-in desk, the line was very long. The girl at check-in was very nice however there was no one to assist us with our bags when we got out of our Uber so we took all the bags out ourselves, sat down with them and waited at that point, I approached a bell and asked for help to our room when we got to our room it is slightly outdated to say the least it had a very odd smell to it. I felt things in the room did not match. There were different woods all over and attached are some pictures. There was a 2 x 4 that looked like it was supposed to be used as a tray over the bathtub however, it was nothing more than a piece of wood that was stained a color that did not match any other colors in the hotel room. I noticed there was rust throughout the property where paint should’ve been touched up I also had less adequate service in the restaurant and was told I needed to wait for 45 minutes for a table when there were multiple tables empty. There was a leak over my bathtub that they said that they would send somebody to come look at they never came turned down service at night came at 9:30 when we were already in bed so I turned them away. I appreciate they do send text so you could text any concerns you had throughout the day. This hotel was over 1000.00 a night.
Traci
Stayed 2 nights in Jul 2025
