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Villa Balú

2.5 star property

Photo gallery for Villa Balú

Reception
Hallway
Porch
Exterior
Hallway

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
Av 7 Centro, Entre la 14-16, Bacalar, QROO, 77930
  • Place, Municipal Spa of Bacalar
    ‪5 min walk‬
  • Place, Fort of San Felipe
    ‪6 min walk‬
  • Place, Laguna Bacalar Ecological Park
    ‪13 min walk‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪33 min drive‬

Room options

View all photos for Junior Suite, Private Bathroom, Ground Floor

Junior Suite, Private Bathroom, Ground Floor

Junior Suite, Private Bathroom, Ground Floor

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Double Room, Private Bathroom, Tower

1 bedroom, in-room safe, iron/ironing board, free WiFi

Standard Double Room, Private Bathroom, Tower

  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Double Room Standard

1 bedroom, in-room safe, iron/ironing board, free WiFi

Double Room Standard

  • 30 sq m
  • Sleeps 4
  • Free Wi-Fi

About the area

Bacalar

At Villa Balú you'll be within a 20-minute stroll of Fort of San Felipe and Lake Bacalar. Highlights at this hotel include free in-room WiFi. .This smoke-free hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Plus you'll find a front desk safe. There's also the convenience of free self parking. .In the region of this Bacalar Centro hotel you'll find Manatee Sanctuary.

What's nearby

  • Municipal Spa of Bacalar - 5 min walk - 0.4 km
  • Zócalo - 6 min walk - 0.6 km
  • Fort of San Felipe - 6 min walk - 0.6 km
  • Laguna Bacalar Ecological Park - 13 min walk - 1.1 km
  • Ecopark Bacalar - 18 min walk - 1.5 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 36 min drive

Restaurants

  • ‪Mr. Taco - ‬4 min walk
  • ‪I Scream Bar - ‬6 min walk
  • ‪Navieros Bacalar - ‬5 min walk
  • ‪gelato artesanal - ‬5 min walk
  • ‪Mexa de Barrio - ‬7 min walk

About this property

Villa Balú

As a guest of Villa Balú, you'll find tour/ticket assistance, concierge services, and a front desk safe. Public spaces have free WiFi. Self parking is free.

This Bacalar hotel is smoke free.

  • 12 guestrooms or units
  • Front desk (24 hours)
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • No smoking on site
Villa Balú offers 12 air-conditioned accommodations with a safe and coffee/tea makers. Flat-screen televisions come with premium cable channels.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Similar properties

Basic Double Room
Hotel Naomi
Bacalar Centro
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • 24/7 front desk
4.7 out of 5, Exceptional, 79 reviews
The price is AU$63
includes taxes & fees
1 June - 2 June
Hotel Naomi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Private picnics

Family friendly

  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Villa Balú

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Villa Balú Hotel Bacalar

Villa Balú Hotel

Villa Balú Bacalar

Villa Balú Hotel

Villa Balú Bacalar

Villa Balú Hotel Bacalar

Frequently asked questions

What is the cancellation policy at Villa Balú?

Villa Balú offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Villa Balú?

Yep, Villa Balú has a free self car park.

Is there a spa on site at Villa Balú?

No, there is no spa at this property. Municipal Spa of Bacalar is a short 7-minute walk away.

Is there a free airport shuttle available at Villa Balú?

No, Villa Balú does not offer an airport shuttle service.

What time are check-in & check-out at Villa Balú?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Villa Balú?

No, pets and service animals are not allowed.

Villa Balú Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 30 out of 69 reviews
Rating 8 - Good. 18 out of 69 reviews
Rating 6 - Okay. 9 out of 69 reviews
Rating 4 - Poor. 3 out of 69 reviews
Rating 2 - Terrible. 9 out of 69 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Jim, FORT WORTH

Disliked: Amenities
Nothing really to do around there. It’s very dark at nighttime
Stayed 1 night in Sep 2025

8/10 Good

Esmirna

Stayed 2 nights in Apr 2025

2/10 Terrible

Lauren

Stayed 2 nights in Jul 2024

6/10 Okay

Esteban

Travelled with partner
Liked: Staff & service
De costos muy accesibles para su variedad de habitaciones. A unas 4 cuadras del centro de Bacalar caminando El estacionamiento principalmente es en calles alternas
Stayed 2 nights in Apr 2024

10/10 Excellent

Marisol

Stayed 1 night in May 2024

10/10 Excellent

Marisol

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property is very clean and staff is very nice.
Stayed 1 night in May 2024

10/10 Excellent

Deneen

Stayed 1 night in Feb 2024

10/10 Excellent

Chun

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Romantic structures. Walkable to tourist spots
Stayed 2 nights in May 2023

10/10 Excellent

matthew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value for the money, nicely decorated, and very close to stores and restaurants. I highly recommend
Stayed 1 night in Mar 2023

10/10 Excellent

Lorena, Gresham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great services..

10/10 Excellent

Alfonso

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay in Bacalar town.

A great place to stay. Good price and accessible to the town. DOes not have lagoon access but it certainly provides nice rooms, clean, comfortable, non pretentious. A lot lot better than any of the accommodations that I have tried in town, although unfortunately it is away from the water. Highly recommended.
Stayed 1 night in Mar 2021

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Must come back

Exelent location for the price
Stayed 1 night in Dec 2020

2/10 Terrible

Schiffino, Ciudad de México

Travelled with family
Disliked: Property conditions & facilities
Staff al momento de recibirnos sin protección ni cumplir protocolos, demasiado ruido en las habitaciones, se oye todo si van descansar no es el lugar, internet no funcionaba
Stayed 1 night in Aug 2020

10/10 Excellent

Carlos

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful in Bacalar

everything was excellent! the hotel was super cute and clean the people there were amazing did my trip to bacalar one of the best.
Stayed 2 nights in Mar 2020

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a 2 double bed bedroom and they gave me a single bed bedroom
Stayed 1 night in Apr 2019

2/10 Terrible

NICHOLAS

Avoid - overpriced and much better options around

Poor value - room with no windows, paper thin walls to corridor and bathroom door is a joke. Terrible breakfast. Disengaged staff. Internet doesn't work in rooms, only in the lobby. Only positive is location. Definitely better options available in Bacalar - avoid!
Stayed 1 night in Aug 2018

6/10 Okay

aron

.
Stayed 1 night in Oct 2025

10/10 Excellent

Sebastián Lemus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bonito lugar, personas agradables, no tiene ventanas al exterior pero las habitaciones son cómodas para llegar y descansar en paz
Stayed 7 nights in Oct 2025

10/10 Excellent

RAJIV

Stayed 2 nights in Oct 2025

10/10 Excellent

david

Stayed 1 night in Jun 2025

10/10 Excellent

natalia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

6/10 Okay

Julio cesar

Travelled with family
Stayed 1 night in Aug 2025

8/10 Good

JORGE ARTURO

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Muy cerca del centro. Gran variedad de restaurantes y bares
Stayed 1 night in Aug 2025

6/10 Okay

Yonatán

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen lugar, el servicio de limpieza y personal excelentes. Volvería a hospedarme aquí. Me dejó mucho q desear el tour que ofrecen a la laguna, pero se que es muy aparte del hotel y que era más económico que el que ofrecen a los alrededores.
Stayed 2 nights in Jul 2025