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Villa Balú

Property class: 2.5

Photo gallery for Villa Balú

Reception
Hallway
Porch
Exterior
Hallway

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
Av 7 Centro, Entre la 14-16, Bacalar, QROO, 77930
  • Place, Lake Bacalar
    ‪5 min walk‬
  • Place, Fort of San Felipe
    ‪6 min walk‬
  • Place, Laguna Bacalar Ecological Park
    ‪13 min walk‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪33 min drive‬

Room options

View all photos for Junior Suite, Private Bathroom, Ground Floor

Junior Suite, Private Bathroom, Ground Floor

Junior Suite, Private Bathroom, Ground Floor

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Double Room, Private Bathroom, Tower

1 bedroom, in-room safe, iron/ironing board (on request), free WiFi

Standard Double Room, Private Bathroom, Tower

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Double Room Standard

1 bedroom, in-room safe, iron/ironing board (on request), free WiFi

Double Room Standard

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Doble

A hotel room with two beds, a nightstand with a coffee maker, and a wooden headboard.

Doble

  • 18 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Junior

A bedroom with a wooden headboard, a bed with white and teal bedding, two bedside tables with lamps, and a wardrobe with sliding doors.

Junior

  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

About the area

Bacalar

At Villa Balú you'll be within just a 10-minute stroll of Lake Bacalar and Fort of San Felipe. Highlights at this hotel include free in-room WiFi. .This smoke-free hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Plus you'll find a front desk safe. There's also the convenience of free self parking. .In the region of this Bacalar Centro hotel you'll find Manatee Sanctuary.

What's nearby

  • Lake Bacalar - 5 min walk - 0.4 km
  • Municipal Spa of Bacalar - 5 min walk - 0.4 km
  • Zócalo - 6 min walk - 0.6 km
  • Fort of San Felipe - 6 min walk - 0.6 km
  • Laguna Bacalar Ecological Park - 13 min walk - 1.1 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 36 min drive

Restaurants

  • ‪La Playita - ‬12 min walk
  • ‪Navieros Bacalar - ‬5 min walk
  • ‪Albahaca - ‬9 min walk
  • ‪Pizzeria Bertilla - ‬4 min walk
  • ‪I Scream Bar - ‬6 min walk

About this property

Villa Balú

As a guest of Villa Balú, you'll find tour/ticket assistance, concierge services, and a front desk safe. Public spaces have free WiFi. Self parking is free.

This Bacalar hotel is smoke free.

  • 12 guestrooms or units
  • Front desk (24 hours)
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • No smoking on site
Villa Balú offers 12 air-conditioned accommodations with a safe and coffee/tea makers. Flat-screen televisions come with premium cable channels.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

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  • Air-conditioning
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Private picnics

Family friendly

  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Villa Balú

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Villa Balú Hotel Bacalar
Villa Balú Hotel
Villa Balú Bacalar
Villa Balú Hotel
Villa Balú Bacalar
Villa Balú Hotel Bacalar

Frequently asked questions

What is the cancellation policy at Villa Balú?

Villa Balú offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Villa Balú?

Yep, Villa Balú has a free self car park.

Is there a spa on site at Villa Balú?

No, there is no spa at this property. Municipal Spa of Bacalar is a short 7-minute walk away.

Is there a free airport shuttle available at Villa Balú?

No, Villa Balú does not offer an airport shuttle service.

What time are check-in & check-out at Villa Balú?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Villa Balú?

No, pets and service animals are not allowed.

Villa Balú Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 30 out of 69 reviews
Rating 8 - Good. 18 out of 69 reviews
Rating 6 - Okay. 9 out of 69 reviews
Rating 4 - Poor. 3 out of 69 reviews
Rating 2 - Terrible. 9 out of 69 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Marisol

Liked: Cleanliness, staff & service, property conditions & facilities
The property is very clean and staff is very nice.
Stayed 1 night in May 2024
Verified review

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value for the money, nicely decorated, and very close to stores and restaurants. I highly recommend
Stayed 1 night in Mar 2023
Verified review

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great services..
Verified review

10/10 Excellent

Chun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Romantic structures. Walkable to tourist spots
Stayed 2 nights in May 2023
Verified review

6/10 Okay

Jim

Disliked: Amenities
Nothing really to do around there. It’s very dark at nighttime
Stayed 1 night in Sep 2025
Verified review

6/10 Okay

aron

.
Stayed 1 night in Oct 2025
Verified review

6/10 Okay

Sylvia

Liked: Cleanliness, staff & service, room comfort

Overall good stay!

God location, clean. Small room but well enough. The room only have wooden windows and bad lock. You could hear all guests quite well and did not feel secure with the bad locking of the windows. Breakfast included but at a restaurant at the main square. Breakfast ok but only sugary coffee included and no drinks for the children. We had to pay extra for other type of coffee and they expected tip as well for a breakfast included in the stay. The breakfast included felt a little bit as they only wanted to earn som extra on the guests.
Stayed 3 nights in Jan 2024
Verified review

10/10 Excellent

Sebastián Lemus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bonito lugar, personas agradables, no tiene ventanas al exterior pero las habitaciones son cómodas para llegar y descansar en paz
Stayed 7 nights in Oct 2025
Verified review

8/10 Good

JORGE ARTURO

Liked: Staff & service, amenities, property conditions & facilities
Muy cerca del centro. Gran variedad de restaurantes y bares
Stayed 1 night in Aug 2025
Verified review

6/10 Okay

Yonatán

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen lugar, el servicio de limpieza y personal excelentes. Volvería a hospedarme aquí. Me dejó mucho q desear el tour que ofrecen a la laguna, pero se que es muy aparte del hotel y que era más económico que el que ofrecen a los alrededores.
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Jose luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente el único detalle a mejorar es que ofrecen estacionamiento gratis en la página de Expedia y al llegar es en la calle por qué no cuentan con área dentro del lugar, lo bueno que es seguro la zona
Stayed 4 nights in Jul 2025
Verified review

4/10 Poor

Zenaida Adriana

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Son cuartos pequeños... lenta la recepción... Encantadoras las chicas de limpieza Lo único bueno es el cafe de cortesía... lástima que no es todos los dias
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

claudio

Liked: Staff & service, property conditions & facilities
muy buen lugar, sencillo pero muy limpio y nuevo, ideal para pasar la noche
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Agradable estancia

Estuvo bien,en la primera habitación que me dieron no funcionaba el aire acondicionado, me cambiaron dos veces más de habitación, muy amables los trabajadores, la cama muy cómoda y en general agradable
Stayed 3 nights in Feb 2025
Verified review

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel está en una zona tranquila y cerca del centro. Es un lugar limpio y el personal es amable. Las camas muy cómodas. Disfruté mi estancia en este lugar. Seguro volveré. Ampliamente recomendado.
Stayed 2 nights in Jan 2025
Verified review

8/10 Good

Emilio

Liked: Cleanliness, staff & service, property conditions & facilities
na
Stayed 4 nights in Oct 2024
Verified review

10/10 Excellent

Jesus alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrico
Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel sencillo, pero de muy buen gusto en su diseño y decoración. No cuenta con estacionamiento, sin embargo tiene vigilancia.
Stayed 1 night in Aug 2024
Verified review

8/10 Good

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen servicio y céntrica. No tiene estacionamiento pero es una zona muy tranquila
Stayed 1 night in Jul 2024
Verified review

6/10 Okay

Esteban

Liked: Staff & service
De costos muy accesibles para su variedad de habitaciones. A unas 4 cuadras del centro de Bacalar caminando El estacionamiento principalmente es en calles alternas
Stayed 2 nights in Apr 2024
Verified review

10/10 Excellent

Marco Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Esta tranquila y es bonita
Stayed 3 nights in Apr 2024
Verified review

10/10 Excellent

angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Todo
Stayed 1 night in Jan 2024
Verified review

6/10 Okay

Saralicia Gonzalez

Liked: Staff & service
Disliked: Cleanliness
Me entregaron la habitación antes de la hora, gracias por eso pero estaba sucia, la ropa de cama tenia mocos y cabellos y hasta un mosquito muerto grande, fue un batallar para bajarle al baño todos los días y la regadera tiene una coledera muy vieja con una tapa que tiene hongos, esto se puede arreglar con $1000 pesos de inversión. El personal fue super amable y considerado, excelente servicio de ellos.
Stayed 5 nights in Aug 2023
Verified review

8/10 Good

Luis Pastor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super bien la relación precio y servicio. Es limpio bien ubicado
Stayed 1 night in Aug 2023
Verified review

10/10 Excellent

Erendira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy limpio muy amplio muy amables lo recomiendo
Stayed 1 night in Jul 2023