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Hotel Juliet

Property class: 3

Photo gallery for Hotel Juliet

A spacious, well-lit interior with large windows, a polished floor, and a central column.
A hotel room with two beds, a TV, an air conditioner, and a window with a view of greenery.
A multi-story building with a modern architectural design, featuring large windows and a flat roof.
A modern hotel lobby with a large mural of a tropical resort, a reception desk, and a glass elevator.
A courtyard with potted plants and a building with large windows.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services
  • Bar
The current price is AU$89
includes taxes & fees
19 Aug - 20 Aug

Explore the area

View map
Av. Héroes 169, Entre Andador Efraín, Aguilar y Mahatma Gandhi, Centro, Chetumal, QROO, 77000
  • Place, Museum of Maya Culture
    ‪2 min walk‬
  • Place, Museo de la Ciudad
    ‪5 min walk‬
  • Place, Explanada de la Bandera
    ‪15 min walk‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪6 min drive‬

Room options

View all photos for Standard Room

A room with a bed, a desk, a chair, and a television.

Standard Room

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Suite

A hotel room with a bed, a television, and a bathroom visible through an open door.

Suite

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room

A hotel room with a bed, a dresser, a television, and a mirror.

Room

  • Sleeps 4
  • Free Wi-Fi

View all photos for Room

A hotel room with a bed, a television, a desk, and a bathroom visible through an open door.

Room

  • Sleeps 3
  • Free Wi-Fi

About the area

Chetumal

Hotel Juliet puts you in the heart of Chetumal, within steps of Museum of Maya Culture and Museo de la Ciudad. Highlights at this hotel include a restaurant, free self-parking and a bar/lounge. .The restaurant, Arquelin, serves international cuisine and is open for breakfast, lunch and dinner. Other amenities include free Wi-Fi in public areas, a 24-hour front desk and a garden. There's also the convenience of limited parking. .In proximity to this 3-property class Chetumal hotel you'll find Lake Bacalar.

What's nearby

  • Museum of Maya Culture - 2 min walk - 0.2 km
  • Museo de la Ciudad - 5 min walk - 0.4 km
  • Malecón de Chetumal - 14 min walk - 1.2 km
  • Explanada de la Bandera - 15 min walk - 1.3 km
  • Palacio Municipal De Othon P. Blanco - 18 min walk - 1.5 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 5 min drive

Restaurants

  • ‪El Taquito de Don Julio - ‬7 min walk
  • ‪Restaurante el Vaticano - ‬3 min walk
  • ‪El Zurdito - ‬9 min walk
  • ‪Capital Plaza Hotel - ‬2 min walk
  • ‪Antojitos Gloria - ‬5 min walk

About this property

Hotel Juliet

There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Hotel Juliet also features a garden, room service (during limited hours), and a lift. Limited free parking is available on a first-come, first-served basis.

This 3-star Chetumal hotel is smoke free.

  • 37 guestrooms or units
  • Front desk (24 hours)
  • Storage area for luggage
  • Garden
  • Lift
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
Hotel Juliet offers 37 air-conditioned accommodations with complimentary bottles of water and an iron/ironing board. Satellite televisions are provided.

Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

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  • Free Wi-Fi
  • Air-conditioning
  • Room service
3.9 out of 5, Good, 573 reviews
The price is AU$68
includes taxes & fees
31 Aug - 1 Sept
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free covered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a carport

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Arquelin

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • Meeting room

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Lift (150 centimetre wide door)
  • Magnifying mirror
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (100 centimetre high)

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Juliet

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards and cash.

We should mention

  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Juliet Chetumal
Hotel Juliet
Juliet Chetumal
Hotel Juliet Chetumal, Mexico - Quintana Roo
Hotel Juliet Hotel
Hotel Juliet Chetumal
Hotel Juliet Hotel Chetumal

Frequently asked questions

What is the cancellation policy at Hotel Juliet?

Hotel Juliet offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Juliet?

As of 18 Aug 2026, prices found for a 1-night stay for 2 adults at Hotel Juliet on 19 Aug 2026 start from AU$89, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Juliet?

Yep, Hotel Juliet has a free self car park. Onsite parking is limited.

Are there any beaches close to Hotel Juliet?

The closest beach to Hotel Juliet is Dos Mulas (2 km).

What makes Hotel Juliet a romantic place to stay?

A lounge bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Hotel Juliet.

Is there a free airport shuttle available at Hotel Juliet?

No, Hotel Juliet does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Juliet?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Juliet?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Juliet?

No, pets and service animals are not allowed.

Hotel Juliet Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 48 out of 133 reviews
Rating 8 - Good. 53 out of 133 reviews
Rating 6 - Okay. 18 out of 133 reviews
Rating 4 - Poor. 7 out of 133 reviews
Rating 2 - Terrible. 7 out of 133 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Rosa Luz

Liked: Amenities
Excelente hotel
Stayed 1 night in Jun 2025
Verified review

8/10 Good

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Marla

Liked: Cleanliness, staff & service, property conditions & facilities
Clean Safe Good location
Stayed 1 night in Dec 2024
Verified review

8/10 Good

Carmelito

Liked: Cleanliness, amenities, property conditions & facilities
Clean room
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Ceon

Liked: Cleanliness, staff & service, property conditions & facilities
Stay was great. Excellent customer service.
Verified review

8/10 Good

Carmita

Liked: Cleanliness, staff & service, property conditions & facilities
The place is great but the security dogs at the premises were barking loudly in the early morning.
Stayed 1 night in Jun 2023
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoy
Stayed 1 night in Jan 2024
Verified review

8/10 Good

Alba

Liked: Cleanliness, staff & service, amenities
I liked the staff, very friendly. Didnt like that wifi was not working most times.
Stayed 1 night in Mar 2024
Verified review

8/10 Good

Shumari

Liked: Staff & service

Decent for short term stay

The room was spacious, however only had one sofa which the photos showed 2. We had to keep logging into the wifi as it disconnected whenever our devices were locked. The beds were a bit on the hard side which was kind of uncomfortable but the ac was working well. Besides all that the staff were very friendly and the stay was good.
Stayed 2 nights in Aug 2023
Verified review

10/10 Excellent

Dave

Liked: Staff & service, amenities, property conditions & facilities
Only a 3 start hotel but it was clean, quiet and they allowed me to take possession of my room several hours before 3 pm. I had a very early flight and arrived at the hotel at 9 am. Was sleeping by 930. I’ll be back.
Stayed 2 nights in Apr 2025
Verified review

8/10 Good

Benjamin

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Inexpensive. Internet was unusable in room, which meant the TV was unusable in the room, as there was no cable or local channels.
Verified review

2/10 Terrible

Shumari

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not friendly Nor Accommodating

The receptionist was not friendly, the reservations were missed from the books and he blamed that we booked late where he had stated moments prior that some people came in just a while ago. He also stated there was no difference in price for a standard room versus a suite which is false as we booked a standard and suite last time. Later on he gave only two towels per room, we had visited this hotel 2-3 weeks prior and they gave us 3 towels per room, it was a different receptionist at this time. The receptionist that gave bad service was Santiago, so be aware. We stayed one night in one room in the end because of his crappy service.
Stayed 2 nights in Feb 2024
Verified review

4/10 Poor

Jimmy

Estacionamiento solamente para 4 autos .. si ganas a los otros ya la hiciste si no te quedas afuera
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities
No pude ir
Stayed 1 night in Jul 2025
Verified review

8/10 Good

HUGO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención por teléfono de Elizabeth fue excelente, el recepciónista con cara de pocos amigos, el internet malo, la ubicación genial. no hay tapete para el baño tienes que poder tu toalla en el piso y no nos quisieron dar otra toalla extra ni una botellita de agua adicionarl pese a que eramos 3 personas y solo dejan una.
Stayed 1 night in Sep 2025
Verified review

4/10 Poor

Karina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Super austeros, no saben qué la gente se seca la manos no te ofrecen nada para sacarte. Los inodoros con poca agua para descarga.
Stayed 2 nights in Aug 2025
Verified review

8/10 Good

Yuridia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel está en el centro, bien ubicado. Las habitaciones son sencillas, cuentan con clima y son limpias.
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El dueño muy amable
Stayed 1 night in Dec 2024
Verified review

2/10 Terrible

Austria Paola Barradas

Disliked: Staff & service, amenities, property conditions & facilities
Pésima atención del recepcionista nocturno, llegamos a la reservación que había hecho y pagado para estancia de 2 noches, 2 habitaciones. Desde la llegada, a las 4.30am, después de muchas horas de viaje, nos aseguró que no había espacio para guardar el vehículo, cuando le comentamos que en la reservación señalaba que había estacionamiento, nos dijo: pues si pueden meterlo ahí y de reversa, si no, no. Le dijimos que claro que podíamos, bajamos nuestras cosas, fuimos a las habitaciones 406 y 405, en la 406 no hubo ningún problema, tenía lo acordado, pero en la 405 no había agua caliente, el clima hacía ruido y el teléfono no funcionaba. Tuvimos que bajar a comentarlo para pedir una solución y el señor dijo que dejáramos correr el agua, que así saldría eventualmente. Después de 20 mins con la llave abierta, le dijimos que subiera a ver y dijo que no dudaba pero que solo era recpecionista. Le pedimos nos cambiara de habitación que nos urgía bañarnos, y dormir y dijo que no podía resolver que a las 8am llegaría alguien y vería porque estaba lleno el hotel. Ya para esto eran las 5.40am Tuvimos que bañarnos así, dormir con ruido y a las 8am nos fueron a despertar que porque habían reportado la falta de agua. Es una lástima que nos resolvieran al otro día, que nos ofrecieran otra habitación y descuento para otra ocasión, honestamente no creo regresar. Fue una muy mala experiencia.
Stayed 2 nights in Dec 2024
Verified review

8/10 Good

FLOR ADRIANA PEÑA

Liked: Cleanliness, staff & service, property conditions & facilities
Su ubicación en el Centro de la Ciudad!
Stayed 4 nights in Aug 2024
Verified review

10/10 Excellent

Jorge Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personal amable, checkin rápido, buena ubicación.
Stayed 4 nights in Aug 2024
Verified review

8/10 Good

Arturo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal para descansar
Stayed 1 night in Mar 2024
Verified review

8/10 Good

ROGER CANCINO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es agradable y tranquila, el personal amable.
Stayed 1 night in Jan 2024
Verified review

6/10 Okay

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy limpio centrico pero camas algo duras

Cerradura de la puerta no funcionaba pero enseguida nos cambiaron de cuarto, cama no muy cómoda
Stayed 1 night in Jan 2024
Verified review

2/10 Terrible

paola

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible no lo recomiendo no hay internet no hay cable pesimo
Stayed 4 nights in Dec 2023