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Tierra Maya Hotel Spa & Sanctuary

2.5 star property

Photo gallery for Tierra Maya Hotel Spa & Sanctuary

Outdoor pool, pool loungers
Point of interest
Double Room
Exterior
Point of interest

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Room service
  • Housekeeping
The current price is AU$102
includes taxes & fees
26 June - 27 June

Explore the area

View map
Calle 26 MZ 9 LT 20 NO.116, Bacalar, QROO, 77930
  • Place, Municipal Spa of Bacalar
    ‪5 min walk‬
  • Place, Fort of San Felipe
    ‪6 min walk‬
  • Place, Laguna Bacalar Ecological Park
    ‪13 min walk‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪33 min drive‬

Room options

View all photos for Double Room Standard

In-room safe, blackout curtains, iron/ironing board, free WiFi

Double Room Standard

  • 42 sq m
  • Sleeps 4
  • Free Wi-Fi

View all photos for Double Room

Double Room

Double Room

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

About the area

Bacalar

At Tierra Maya Hotel Spa & Sanctuary you'll be within just a 15-minute stroll of Laguna Bacalar Ecological Park and Lake Bacalar. Highlights at this hotel include an outdoor swimming pool and in-room free WiFi. .This smoke-free hotel offers free WiFi in public areas, a 24-hour front desk and a garden. Other amenities include a picnic area, tour/ticket assistance and luggage storage. There's also the convenience of free self parking. .With a stay at this Bacalar Centro hotel, you'll be 3.9 km (2.4 mi) from Cenote Cocalitos and 37.7 km (23.4 mi) from Palacio Municipal De Othon P. Blanco.

What's nearby

  • Municipal Spa of Bacalar - 5 min walk - 0.4 km
  • Zócalo - 6 min walk - 0.6 km
  • Fort of San Felipe - 6 min walk - 0.6 km
  • Laguna Bacalar Ecological Park - 13 min walk - 1.1 km
  • Ecopark Bacalar - 18 min walk - 1.5 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 36 min drive

Restaurants

  • ‪Mr. Taco - ‬3 min walk
  • ‪Navieros Bacalar - ‬3 min walk
  • ‪I Scream Bar - ‬5 min walk
  • ‪La Trattoria 46 - ‬4 min walk
  • ‪Mexa de Barrio - ‬5 min walk

About this property

Tierra Maya Hotel Spa & Sanctuary

Tierra Maya Hotel Spa & Sanctuary offers its guests an outdoor pool, tour/ticket assistance, and a garden. Public spaces have free WiFi. Free self parking is available.

This Bacalar hotel is smoke free.

  • 10 guestrooms or units
  • Poolside lounge chairs
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Garden
  • Outdoor picnic space
  • No smoking on site
Tierra Maya Hotel Spa & Sanctuary offers 10 air-conditioned accommodations with espresso makers and a safe. 40-inch flat-screen televisions come with cable channels and Netflix.

Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

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  • Pool
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  • Parking included
  • Breakfast available
3.1 out of 5, 528 reviews
The price is AU$148
includes taxes & fees
26 June - 27 June
Hotel Laguna Bacalar

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift (single-level property)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels
  • Netflix
  • Streaming services

Food and drink

  • Espresso maker
  • Free bottled water
  • Restaurant dining guides
  • Room service

More

  • Air conditioning
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation.

We should mention

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Tierra Maya Spa Sanctuary
Tierra Maya Spa Sanctuary Bacalar
Tierra Maya Hotel Spa Sanctuary
Tierra Maya Hotel Spa Sanctuary Bacalar
Tierra Maya Spa & Sanctuary
Tierra Maya Hotel Spa & Sanctuary Hotel
Tierra Maya Hotel Spa & Sanctuary Bacalar
Tierra Maya Hotel Spa & Sanctuary Hotel Bacalar

Frequently asked questions

What is the cancellation policy at Tierra Maya Hotel Spa & Sanctuary?

Tierra Maya Hotel Spa & Sanctuary offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Tierra Maya Hotel Spa & Sanctuary?

As of 25 June 2026, prices found for a 1-night stay for 2 adults at Tierra Maya Hotel Spa & Sanctuary on 26 June 2026 start from AU$102, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Tierra Maya Hotel Spa & Sanctuary?

Yep, Tierra Maya Hotel Spa & Sanctuary has a free self car park.

Are there any beaches close to Tierra Maya Hotel Spa & Sanctuary?

The closest beach to Tierra Maya Hotel Spa & Sanctuary is Mahahual Beach (72.4 km).

Is there a spa on site at Tierra Maya Hotel Spa & Sanctuary?

No, there is no spa at this property. Municipal Spa of Bacalar is a short 6-minute walk away.

Does Tierra Maya Hotel Spa & Sanctuary have a pool?

Tierra Maya Hotel Spa & Sanctuary has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

Is there a free airport shuttle available at Tierra Maya Hotel Spa & Sanctuary?

No, Tierra Maya Hotel Spa & Sanctuary does not offer an airport shuttle service.

What time are check-in & check-out at Tierra Maya Hotel Spa & Sanctuary?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Tierra Maya Hotel Spa & Sanctuary?

No, only service animals are allowed.

Tierra Maya Hotel Spa & Sanctuary Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 45 out of 74 reviews
Rating 8 - Good. 17 out of 74 reviews
Rating 6 - Okay. 6 out of 74 reviews
Rating 4 - Poor. 3 out of 74 reviews
Rating 2 - Terrible. 3 out of 74 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Jenna

Liked: Cleanliness
Very nice place clean and they take good care of you and your needs
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Lina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice!

Our second stay. Nice little gem. Well kept. And they offer free coffee in the morning. Our AC went bananas but they offered us another room
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely
Stayed 1 night in Nov 2023
Verified

8/10 Good

Philippe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to complain!
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

V

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

Tierra Maya Hotel - gorgeous decor and garden pool

Beautiful pool and gardens, gorgeous rooms with stunning white wash floors and concrete glaze flooring. Lovely room decor. Netflix. Extra bed in room for our family of 5 (2 adults & 3 children under 10). Also, amazing location to walk into town too! 5 minutes from the main plaza. it is next to a fabulous breakfast place (2 mins walk) - Ixchel Bacalar Downside - Coffee machine in room but no pods and poor WiFi connectivity.
Stayed 1 night in Aug 2024
Verified

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities

Good location near centre

Nice small hotel and friendly service. Good location in the centre of Bacalar, walking distance to the lake, restaurants and shops. Everything was okay but I couldn’t help feeling that the hotel was overpriced for what it was. Room felt a little humid and bathroom definitely needs renovation. Bacalar can be pricey: we had just stayed in a beautiful new hotel in Tulum for half the price that we paid here. For 130 euros a night I think the bathroom needs to be more comfortable and room have a better lock.
Stayed 1 night in Feb 2024
Verified

2/10 Terrible

Liron

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is old and dirty. Nothing to eat/drink, scary area. We didn’t sleep ALL night as there was a party right outside our window and the property did nothing about it. Party was until 7am!!!!! Don’t dare going there it’s not for normal people
Stayed 1 night in Dec 2024
Verified

4/10 Poor

franz

Disliked: Staff & service, property conditions & facilities
No Channels on tv Wifi poor quality or not working it all
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Montserrat

Liked: Cleanliness, staff & service, property conditions & facilities
El número y dirección en la página es incorrecto está a unas calles más
Stayed 1 night in Aug 2025
Verified

6/10 Okay

JULIAN

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Bien las instalaciones en general, pero tuvimos mala experiencia con el personal, que no está bien capacitado y fue cero servicial.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super bien ubicado, limpio, tranquilo y pudimos entrar una hora antes ya q ya estaba limpia la habitación Muy agradables todo el personal
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

blanca patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LA HABITACION COMODA Y MUY BIEN SITUADO
Stayed 2 nights in Mar 2025
Verified

8/10 Good

DULCE ROCIO

Liked: Cleanliness, staff & service, property conditions & facilities
Es un lugar acogedor habitaciones amplias
Stayed 1 night in Feb 2025
Verified

8/10 Good

Daniela Jazmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel bonito y esta cerca del centro, algo que no me gusto fue que le comente al chico de la recepcion es que el pasillo a mi habitación estaba muy oscuro y me dijo que asi era la temática dle lugar y al otro dia que el hotel estaba mas lleno todo estaba mas iluminado
Stayed 3 nights in Jan 2025
Verified

6/10 Okay

Aurelie

Liked: Staff & service
Disliked: Property conditions & facilities
L'hôtel mériterait un rafraîchissement, mur fissuré, ou trace d'humidité, peinture qui cloque. Hormis cela les chambres étaient confortable, emplacement proche du centre ville.
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Sol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cómodo, con café y agua.

Muy buena estancia, hay café en el lobby y botellas de agua en la habitación.
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Farid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenable

Séjour agréable, hôtel calme propre et pratique pour se rendre au café, restaurants, boutiques et animations.
Stayed 2 nights in Feb 2025
Verified

4/10 Poor

Mads

Disliked: Staff & service, property conditions & facilities, room comfort

Dårlig balance mellem pris og kvalitet

Wifi var meget svagt. Ofte var det nødvendigt at gå ud på gangen for at få forbindelse. Personalet kunne ikke tale engelsk og var ikke servicemindede. Værelserne ligger lige ud til en ret trafikeret vej, hvilket giver en del støj. Poolen var ikke indbydende. Stedets “bar” var lukket. Stedet kaldes for “sanctuary”. Dette giver ingen mening, der er ikke roligt og afslappende. Der var strømafbrydelse i mere end et døgn. Vi var nødt til at forlade hotellet da der ikke var udsigt til at strømmen kom igen. Personalet var ikke samarbejdsvillige i forhold til at hjælpe os med at kontakte Hotels.com for at få refusion for den overnatning vi ikke kunne have grundet strømafbrydelsen. I forhold til de priser vi ellers har mødt på Yucatan var dette sted prismæssigt i den høje ende. Ikke en rimelig pris i forhold til hvad vi fik - placering/hotellets stand/service mm. Stedet kan ikke anbefales.
Stayed 3 nights in Jan 2025
Verified

2/10 Terrible

Kenia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hay servicio de Internet y lo ofrecen dentro del alquiler, no se puede ver la tele ni c9nectar ningún dispositivo. Ni siquiera se puede usar el internet de los aparatos propios. Muy mal!!! No resuelven.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

America

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Más de lo que esperábamos. Muy tranquila, con agradable ambiente y todo cerca. Su personal muy amable y atento. Regresaríamos siempre.
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

maria magdalena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Necesita un estacionamiento más cerca
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente!

Estancia excelente, sin duda volvería.
Stayed 2 nights in Jan 2025
Verified

8/10 Good

Edson Eory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bueno pero con cosas a mejorar.

Hotel limpio, muy bien localizado. La habitación podría ser muy bonita pero puedes notar que no fueron cuidadosos con los detalles. (Ejemplo de manchas de pintura en el baño) La otra cosa que no me parece a orden al precio es que se llame SPA pero no tiene nada que ver con SPA, con lo cual resulta engañoso y que sientas que has pagado demasiado por la estancia.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

René

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hôtel calme et proche du centre-ville

Nous étions à 5 dans une très grande chambre avec salle de bain. Elle était assez spacieuse pour ne pas se marcher dessus. La literie est confortable et le personnel serviable. L’hôtel est à 5mn à pied du centre-ville de Bacalar. Une bonne adresse que je recommande.
Stayed 2 nights in Dec 2024
Verified

8/10 Good

Sophie

Bien juste prévoir de l’anti moustique 😉
Stayed 1 night in Nov 2024