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Hotel Hacienda Bacalar

2.5 star property

Photo gallery for Hotel Hacienda Bacalar

Exterior
Restaurant
Outdoor pool
Lobby sitting area
Habitación King

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping

Explore the area

View map
Calle 10 Mza. 15 Lt. 4, entre Av. 9 y Av. 11 Col. Cent, Bacalar, QROO, 77930
  • Place, Municipal Spa of Bacalar
    ‪11 min walk‬
  • Place, Fort of San Felipe
    ‪14 min walk‬
  • Place, Laguna Bacalar Ecological Park
    ‪3 min drive‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪32 min drive‬

Room options

View all photos for Habitación Sencilla

1 bedroom, free WiFi, bed sheets

Habitación Sencilla

8.8 out of 10
Excellent
(3 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Habitación King

Habitación King

Habitación King

  • 25 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room

Standard Room

Standard Room

  • 25 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Family Room

Family Room

Family Room

  • 25 sq m
  • Sleeps 6
  • 3 Double Beds
  • Free Wi-Fi

About the area

Bacalar

At Hotel Hacienda Bacalar you'll be within just a 15-minute stroll of Municipal Spa of Bacalar and Cenote Negro. Highlights at this hotel include an outdoor swimming pool and in-room free WiFi. .This smoke-free hotel offers free WiFi in public areas, a 24-hour front desk and a library. Other amenities include a fridge in a common area, a terrace and a garden. Each morning local cuisine breakfast is served between 7:30 AM and 11:00 AM. There's also the convenience of free self parking. .Attractions within a 30-minute walk of this Bacalar hotel include Laguna Bacalar Ecological Park and Lake Bacalar.

What's nearby

  • Municipal Spa of Bacalar - 11 min walk - 1.0 km
  • Fort of San Felipe - 14 min walk - 1.3 km
  • Zócalo - 16 min walk - 1.4 km
  • Laguna Bacalar Ecological Park - 3 min drive - 1.5 km
  • Ecopark Bacalar - 5 min drive - 2.2 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 35 min drive

Restaurants

  • ‪Mr. Taco - ‬10 min walk
  • ‪Albahaca - ‬7 min walk
  • ‪Navieros Bacalar - ‬11 min walk
  • ‪La Trattoria 46 - ‬11 min walk
  • ‪gelato artesanal - ‬11 min walk

About this property

Hotel Hacienda Bacalar

As a guest of Hotel Hacienda Bacalar, you'll find an outdoor pool, a library, and a terrace. Public spaces have free WiFi. Barbecue grills, tour/ticket assistance, and a garden are also featured at Hotel Hacienda Bacalar. Limited free parking is available on a first-come, first-served basis.

This Bacalar hotel is smoke free.

  • 28 guestrooms or units
  • 2 levels
  • 3 buildings
  • Built in 2008
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site
  • Fridge in a common area
  • Water dispenser
Hotel Hacienda Bacalar offers 28 accommodations with air conditioning. 32-inch LED televisions come with digital channels.

Bathrooms include a shower. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Housekeeping is provided on a daily basis.

Similar properties

Outdoor pool, pool loungers
Tierra Maya Hotel Spa & Sanctuary
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  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
4.4 out of 5, Excellent, 74 reviews
The price is AU$112
includes taxes & fees
2 July - 3 July
Tierra Maya Hotel Spa & Sanctuary

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily local cuisine breakfast available 7:30 AM to 11:00 AM for a fee: MXN 70 to 150 for adults and MXN 60 to 120 for children

Things to do

  • Library
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Shared refrigerator
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • No lift

More

  • 2 floors
  • 3 buildings
  • Built in 2008
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 32-inch LED TV with digital channels

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Hacienda Bacalar

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 10 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately MXN 70 to 150 for adults and MXN 60 to 120 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, debit cards and cash. Noise-free guestrooms cannot be guaranteed.

We should mention

  • There is limited hot water on site.
  • One child aged 10 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Hacienda Bacalar
Hacienda Bacalar
Hotel Hacienda Bacalar Hotel
Hotel Hacienda Bacalar Bacalar
Hotel Hacienda Bacalar Hotel Bacalar

Frequently asked questions

What is the cancellation policy at Hotel Hacienda Bacalar?

Hotel Hacienda Bacalar offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Hacienda Bacalar?

Yep, Hotel Hacienda Bacalar has a free self car park. Onsite parking is limited.

Is there a spa on site at Hotel Hacienda Bacalar?

No, there is no spa at this property. Municipal Spa of Bacalar is a short 9-minute walk away.

Does Hotel Hacienda Bacalar have a pool?

Hotel Hacienda Bacalar has an outdoor pool.

Does Hotel Hacienda Bacalar serve breakfast?

Sure does, local cuisine breakfast is served daily between 7:30 AM and 11:00 AM.

Is there a free airport shuttle available at Hotel Hacienda Bacalar?

No, Hotel Hacienda Bacalar does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Hacienda Bacalar?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Hacienda Bacalar?

No, pets and service animals are not allowed.

Hotel Hacienda Bacalar Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 94 out of 326 reviews
Rating 8 - Good. 137 out of 326 reviews
Rating 6 - Okay. 65 out of 326 reviews
Rating 4 - Poor. 16 out of 326 reviews
Rating 2 - Terrible. 14 out of 326 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Dolev

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is nice and clean! There is very nice people in the hotel that would love to help you in everything you like 🙏
Stayed 2 nights in Mar 2023
Verified

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to arrive and set your bearing. Front desk open until 23:30. Nice breakfast, good coffee
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Very nice stay! I had some problems, because my creditcard and passport was stolen in Mexico City, but the staff was very helpful! Special thanks to Evaristo in the reception for outstanding service!
Stayed 1 night in Nov 2022
Verified

8/10 Good

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Big room. Good shower. Complimentary drinking water available.
Stayed 4 nights in Feb 2023
Verified

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was fine! The location is a little off, you have to walk pretty far to see some good things in Bacalar. And you definitely need some taxis if you wanna see the cenotes and the lazy river.
Stayed 2 nights in Jun 2023
Verified

6/10 Okay

Tawfiq

Overall average
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Jafet Israel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like
Stayed 1 night in Apr 2024
Verified

6/10 Okay

Daniel

Liked: Cleanliness, staff & service
Disliked: Room comfort

Don't let the pool fool

Good deal but the beds were really hard and the pillow(not pillows) sucked. Gave me a control for my room t.v without batteries and it didn't even work. There was no water in the bathroom when we got there so I had to tell them to turn the pump on. Very rural it's good if you want to save money. I was going to get two nights here but my back was hurting in the morning. Nice pool
Stayed 1 night in Jul 2022
Verified

8/10 Good

Sergio

Liked: Cleanliness, property conditions & facilities
La habitación estuvo limpia siempre y era cómoda. El unico inconveniente fue que algunos huespedes ponían el radio de su automóvil muy fuerte y no dejaban dormir
Stayed 1 night in Jan 2026
Verified

8/10 Good

Sergio

Liked: Cleanliness, property conditions & facilities
La habitación es limpia y funcional, el hotel se encuentra cerca del centro
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Fernando de jesus

Liked: Cleanliness, staff & service, amenities
La habitación estaba limpia, las almohadas un pocos duras
Stayed 1 night in Nov 2025
Verified

2/10 Terrible

Sandrine

Liked: Cleanliness
Disliked: Amenities
La chambre etait grande mais vide de decoration. La salle de bain miteuse (faiance cassee, rien pour poser ses affaires, pas de tapis de bain, de l eau chaude mais pas toutblentemp )
Stayed 2 nights in Nov 2025
Verified

6/10 Okay

José Luis

Disliked: Amenities, property conditions & facilities
El calentador de la regadera del baño no servía, se pidio solución y la encargada del turno vespertino arrogante y cortante a dar una solución, solo el recepcionista de la mañana era cordial y atento. Todo los demas en todos los aspectos sin problema, una buena opción si es solo para dormir y disfrutar de bacalar y sus alrededores.
Stayed 2 nights in Jan 2025
Verified

6/10 Okay

Youcef

Liked: Cleanliness
Pas grand chose autour. Mais correct pour le prix
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Raul

Liked: Cleanliness, staff & service
Televisión no servía, regadera olor feo y tapada
Stayed 3 nights in Jan 2025
Verified

8/10 Good

victor manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La tranquilidad del lugar
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Es muy comodo y limpio
Stayed 1 night in Nov 2024
Verified

8/10 Good

Juan jose

Liked: Amenities, property conditions & facilities
Bueno, cuartos limpios, economico. Mas amabilidad en la recepción.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Fonzo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es sencillo pero tiene todo lo necesario para estar bien, agua caliente, A/A, TV con canales básicos, el wifi es malo pero en general en todo Bacalar es deficiente el servicio y la señal, eso no es culpa del hotel. El desayuno incluído es basto y delicioso, quienes lo llaman básico, no se que más esperan. A nosotros nos encanta, bien servido cocinado al momento y si quieres agregar algo más los precios son súper accesibles.
Stayed 2 nights in Dec 2024
Verified

4/10 Poor

Ana Maria

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No tenía internet y la televisión no funcionó y no hicieron nada para componerlo La llave fría del lavabo no funcionaba
Stayed 3 nights in Nov 2024
Verified

6/10 Okay

David

Liked: Cleanliness
Disliked: Amenities
Falla mucho el internet
Stayed 2 nights in Nov 2024
Verified

2/10 Terrible

Hugo

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
El trato no es el adecuado, no brindan ninguna información y el agua de la regadera y lava manos olía muy muy mal y generaba comezón
Stayed 1 night in Jul 2024
Verified

8/10 Good

Lourdes

Precio cómodo

Por el precio está bien incluye desayuno simple pero rico solo que hay que compartir con las moscas 😁 la cama se hizo un poco dura, pero estaba grande king un poquito retirado de la laguna ,y del ADO pero lo demás bien .
Stayed 4 nights in Jul 2024
Verified

6/10 Okay

LAURA MARIA ZAVALA

Liked: Cleanliness
POR FAVOR COMO PUEDO RECUPERAR EL PAGO DE MI ULTIMA NOCHE DEL SABADO 15 DE DE JUNIO, YA QUE NO HUBO LUZ ESE DÍA DESDE LAS 6AM Y A LAS 7PM NO SE HABIA PODIDO ARREGLAR POR QUE SE QUEMO EL TRANSFORMADOR Y NO PODÍAMOS QUEDARNOS A DORMIR SIN LUZ
Stayed 4 nights in Jun 2024
Verified

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superbe

Superbe hôtel, très propre, confortable et fréquenté que par des Mexicains. Superbe piscine et jardin. Petit déjeuner très correct. La famille qui gère l'hôtel est extrêmement sympathique.
Stayed 2 nights in Apr 2024