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Hotel Carolina Bacalar

4.0 star property

Photo gallery for Hotel Carolina Bacalar

Outdoor pool, open 7:00 AM to 10:00 AM, pool loungers
Standard Room, Garden View
Deluxe Room, Lagoon View
Standard Double Room, Garden View | View from room
Sauna

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • On private beach
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is AU$253
includes taxes & fees
3 June - 4 June

Explore the area

View map
Boulevard Costera de Bacalar Sur # 625, Bacalar, QROO, 77930
  • Place, Municipal Spa of Bacalar
    ‪18 min walk‬
  • Place, Fort of San Felipe
    ‪4 min drive‬
  • Place, Laguna Bacalar Ecological Park
    ‪6 min drive‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪33 min drive‬

Room options

View all photos for Deluxe Room, Lagoon View

Deluxe Room, Lagoon View

Deluxe Room, Lagoon View

10.0 out of 10
Exceptional
(7 reviews)
  • Lake view
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Double Room, Garden View

Standard Double Room, Garden View | Bathroom

Standard Double Room, Garden View

9.2 out of 10
Wonderful
(21 reviews)
  • Garden view
  • 12 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, Garden View

Standard Room, Garden View

Standard Room, Garden View

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

About the area

Bacalar

At Hotel Carolina Bacalar you'll be within just a 5-minute stroll of Cenote Negro and within 15 minutes of Municipal Spa of Bacalar. Highlights at this beachfront hotel include a private beach, a restaurant and an outdoor swimming pool. .A pampering day can include deep-tissue massages and Swedish massages. At the hotel's own lounge bar, you can stop for a drink. Enjoy the kids' swimming pool and pool loungers. Plus you'll find free Wi-Fi in public areas, a free manager's reception and a snack bar/deli. Each morning English breakfast is served between 8:00 AM and 11:00 AM. There's also the convenience of free self parking. .Attractions within a 30-minute walk of this 4-property class Bacalar hotel include Laguna Bacalar Ecological Park and Lake Bacalar.

What's nearby

  • Municipal Spa of Bacalar - 18 min walk - 1.5 km
  • Fort of San Felipe - 4 min drive - 1.8 km
  • Cenote Cocalitos - 5 min drive - 4.0 km
  • Zócalo - 5 min drive - 2.2 km
  • Laguna Bacalar Ecological Park - 6 min drive - 2.5 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 37 min drive

Restaurants

  • ‪Albahaca - ‬7 min walk
  • ‪Mr. Taco - ‬20 min walk
  • ‪Navieros Bacalar - ‬15 min walk
  • ‪gelato artesanal - ‬17 min walk
  • ‪La Bendición Dios - ‬16 min walk

About this property

Hotel Carolina Bacalar

A private beach is featured. Hotel Carolina Bacalar offers its guests an outdoor pool and a children's pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces.

Spa services, a terrace, and a garden are also featured at Hotel Carolina Bacalar. Limited free parking is available on a first-come, first-served basis.

This 4-star Bacalar hotel is smoke free.

  • 16 guestrooms or units
  • 2 levels
  • 4 buildings
  • Built in 2018
  • Manager's reception (free)
  • Deli
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Terrace
  • Garden
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Carolina Bacalar offers 16 air-conditioned accommodations with a safe and free toiletries. Smart televisions are featured in guestrooms.

Bathrooms include a shower. This Bacalar hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, sports massages and Swedish massages.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily English breakfast available 8:00 AM to 11:00 AM for a fee: MXN 300 for adults and MXN 300 for children
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Outdoors

  • Garden
  • On a private beach
  • Pool loungers
  • Terrace

Spa

  • Deep-tissue massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Visual fire alarm

More

  • 2 floors
  • 4 buildings
  • Built in 2018
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch smart TV
  • MP3 dock

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Carolina Bacalar

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for MXN 450.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately MXN 300 for adults and from MXN 300 for children
  • Rollaway bed fee: MXN 450.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit and window guards in all accommodation.

We should mention

  • Pool access available from 7:00 AM to 10:00 AM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Carolina Bacalar
Carolina Bacalar
Hotel Carolina
Hotel Carolina Bacalar Hotel
Hotel Carolina Bacalar Bacalar
Hotel Carolina Bacalar Hotel Bacalar

Frequently asked questions

What is the cancellation policy at Hotel Carolina Bacalar?

Hotel Carolina Bacalar offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Carolina Bacalar?

As of 29 May 2026, prices found for a 1-night stay for 2 adults at Hotel Carolina Bacalar on 3 June 2026 start from AU$253, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Carolina Bacalar?

Yep, Hotel Carolina Bacalar has a free self car park. Onsite parking is limited.

Is there a spa on site at Hotel Carolina Bacalar?

There's no onsite spa, but this property does offer services like deep-tissue massages.

Does Hotel Carolina Bacalar have a pool?

Hotel Carolina Bacalar has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 7:00 AM to 10:00 AM.

Does Hotel Carolina Bacalar serve breakfast?

You bet, English brekkie is offered daily between 8:00 AM and 11:00 AM.

Is there a free airport shuttle available at Hotel Carolina Bacalar?

No, Hotel Carolina Bacalar does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Carolina Bacalar?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hotel Carolina Bacalar?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Carolina Bacalar?

No, pets and service animals are not allowed.

Hotel Carolina Bacalar Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 258 out of 331 reviews
Rating 8 - Good. 50 out of 331 reviews
Rating 6 - Okay. 12 out of 331 reviews
Rating 4 - Poor. 6 out of 331 reviews
Rating 2 - Terrible. 5 out of 331 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were amazing and super helpful with providing activities at the hotel as well as helping book activities like a sailing tour. Rooms are super unique and comfortable, loved the shower. I wanted a small hotel with a dock access on the water, FREE water sports, parking, and close proximity to Bacalars downtown area, Hotel Carolina check all those boxes for an amazing price. The treehouse style rooms are so unique. I couldnt have asked for a better stay.
Stayed 2 nights in Feb 2026

10/10 Excellent

Nicola

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Amazing room, super clean and the shower is like you're showering in the jungle (but with great water pressure). Easy access to the lagoon and we enjoyed having lunch on the patio or deck. Really attentive staff. Just amazing experience. I went with my family and two kids and everyone said they had the best time
Stayed 5 nights in Feb 2026

8/10 Good

Christopher

Stayed 2 nights in Jan 2026

10/10 Excellent

Alicia, Brooklyn

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Phenomenal stay at a pristine, stylish, comfortable, and friendly boutique hotel! The room was spacious and clean. The staff was exceedingly friendly and multi lingual, and the food was the best we ate all week.
Stayed 4 nights in Feb 2026

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities
Room was fantastic, right on the lagoon.
Stayed 3 nights in Jan 2026

10/10 Excellent

Amara

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
From check in to check out, every detail is executed well. An amazing small hotel that includes kayaks and paddle boards. The pier was under construction, which was unfortunate timing for us. Our room, however, enabled us to watch the sunrise from the bed. A magical stay.
Stayed 2 nights in Jan 2026

10/10 Excellent

Kathe

Stayed 2 nights in Jan 2026

10/10 Excellent

ANNALIZA, MURRIETA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Carolina truly exceeded our expectations. From the moment we arrived, the entire staff—from the front desk to housekeeping and the restaurant team—was welcoming, attentive, and always ready to help, including organizing our taxi with ease. The property itself is beautiful, with an incredible lagoon view that made our stay even more special. The rooms were spotless, comfortable, and very well maintained. We especially loved the complimentary use of kayaks and paddleboards, which allowed us to fully enjoy the peaceful lagoon. The location is also ideal: about a 20-minute walk to town and roughly 40 minutes from the airport, offering the perfect balance between convenience and tranquility. Overall, this hotel delivered more than we expected, and we would absolutely stay here again. We’re already looking forward to coming back!
Stayed 3 nights in Jan 2026

4/10 Poor

Maria Renee

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
I would not recommend this place. It is expensive and their internit does not work, the AC wasn’t working. They sent a really nice guy to try to fix it until 9:00pm. Has to move the bed because the AC was dripping pretty bad. Not worth for the value!!! Only one breakfast option. All they said was… SORRY.
Stayed 2 nights in Jan 2026

10/10 Excellent

Eric

Stayed 3 nights in Dec 2025

10/10 Excellent

Adam

Liked: Cleanliness, amenities, property conditions & facilities
Great location, friendly staff, good food
Stayed 2 nights in Dec 2025

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is a beautiful place. The staff is helpful and friendly. The rooms are beautiful- it’s just a gorgeous place. We took a kayak out into the lagoon and visited a cenote and then had a swim. The food in the restaurant is delicious. It was a very short stay but we will definitely be back. Absolutely loved it.
Stayed 1 night in Dec 2025

10/10 Excellent

Wendy

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property and great location. Breakfast was delicious and staff was attentive and courteous. We also had dinner at the property and it was delicious. 25 minutes from downtown next to all activities.
Stayed 3 nights in Nov 2025

8/10 Good

Ornella

Travelled with family
Liked: Cleanliness
clean room, nice toiletries, outdated furniture
Stayed 2 nights in Oct 2025

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I fell so confortable I. The middle of nature this hotel is beautiful and only 2 story boundings
Stayed 6 nights in Sep 2025

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Elva

El personal muy amable y el desayuno excelente.
Stayed 3 nights in Sep 2025

10/10 Excellent

Patricio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
X
Stayed 2 nights in Sep 2025

10/10 Excellent

Raquel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Kristen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, well-maintained property. Place was clean, quiet, had convenient parking, and was walkable to town. Lake access with equipment, onsite bar/restaurant and a private patio made it top notch. Would recommend.
Stayed 5 nights in Aug 2025

8/10 Good

Noriko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing! The view and the food by the bar/palapa was spectacular. The room was very clean, I personally found the bed mattress a bit hard but otherwise the room was perfect. Location was perfectly away from hustle and bustle of town but close enough drive to access all the fun bars and restaurants.
Stayed 2 nights in Aug 2025

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Noel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, great location, and the rooms were very nice and clean. Bring water shoes since the beach does not have a sandy bottom.
Stayed 2 nights in Aug 2025

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like that hotel
Stayed 3 nights in Jun 2025