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Hotel Casa Corazón

3.0 star property

Photo gallery for Hotel Casa Corazón

Dock
A wooden staircase leading into clear turquoise water.
Dock
A tropical garden with a thatched-roof structure, a heart-shaped hanging light fixture, and a variety of palm trees.
Bed sheets

Reviews

6.0 out of 10

Popular amenities

  • Parking included

Explore the area

View map
521 Avenida Costera, Magisterial, Mun, Othon P Blanco, Bacalar, QROO, 77930
  • Place, Lake Bacalar
    ‪19 min walk‬
  • Place, Cenote Azul
    ‪2 min drive‬
  • Place, Municipal Spa of Bacalar
    ‪4 min drive‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪31 min drive‬

Room options

View all photos for Family Room

A bedroom with a bed, a wooden headboard, a painting on the wall, and a balcony with chairs and greenery.

Family Room

  • 18 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Standard Room

Bed sheets

Standard Room

  • Garden view
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Special

Bed sheets

Standard Special

  • Partial lake view
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Double Room

A hotel room with a bed, a small table with a cup, and a mirror on the wall.

Standard Double Room

  • Partial lake view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Triple Room

A hotel room with two beds, a wooden headboard, a nightstand with a vase, and a view of a balcony with palm trees.

Classic Triple Room

  • Partial lake view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Family Quadruple Room

A bedroom with a bed, a wooden headboard, a painting on the wall, and a balcony with chairs and greenery.

Family Quadruple Room

  • Partial lake view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

About the area

Bacalar

At Hotel Casa Corazón you'll be within a 20-minute stroll of popular places like Lake Bacalar and Cenote Cocalitos. .This smoke-free hotel offers free WiFi in public areas, concierge services and a terrace. Plus you'll find a coffee shop/cafe and a garden. There's also the convenience of free self parking. .Near this 3-property class Bacalar hotel, you'll find Laguna Bacalar Ecological Park.

What's nearby

  • Lake Bacalar - 19 min walk - 1.6 km
  • Cenote Azul - 2 min drive - 1.8 km
  • Cenote Cocalitos - 3 min drive - 1.5 km
  • Municipal Spa of Bacalar - 4 min drive - 2.9 km
  • Laguna Bacalar Ecological Park - 6 min drive - 4.0 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 36 min drive

Restaurants

  • ‪Albahaca - ‬19 min walk
  • ‪Navieros Bacalar - ‬5 min drive
  • ‪gelato artesanal - ‬5 min drive
  • ‪La Bendición Dios - ‬3 min drive
  • ‪Blu Beach Club - ‬5 min drive

About this property

Hotel Casa Corazón

There's a coffee shop/cafe on site. WiFi is free in public spaces. A terrace, tour/ticket assistance, and a garden are also featured at Hotel Casa Corazón. Self parking is free.

This 3-star Bacalar hotel is smoke free.

  • 1 building
  • 14 guestrooms or units
  • 2 levels
  • Built in 2004
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • No smoking on site
  • Coffee shop
Hotel Casa Corazón offers 14 accommodations. Bathrooms include a shower. Housekeeping is provided on a limited basis.

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A coffee shop/cafe

Things to do

  • Kayaking

Guest services

  • Concierge services
  • Housekeeping (limited availability)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • No lift

More

  • 1 building
  • 2 floors
  • Built in 2004
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shower
  • Towels provided

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 9:00 PM
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

There is no front desk at this property
The host will greet guests on arrival
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you

Pets

  • Pets and service animals are not allowed at Hotel Casa Corazón

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Casa Corazon
Casa Corazon Bacalar
Casa Corazon Inn
Casa Corazon Inn Bacalar
Casa Corazon Hotel Bacalar
Casa Corazon
Hotel Casa Corazón Hotel
Hotel Casa Corazón Bacalar
Hotel Casa Corazón Hotel Bacalar

Frequently asked questions

What is the cancellation policy at Hotel Casa Corazón?

Hotel Casa Corazón offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Casa Corazón?

Yep, Hotel Casa Corazón has a free self car park.

Is there a free airport shuttle available at Hotel Casa Corazón?

No, Hotel Casa Corazón does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Casa Corazón?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Hotel Casa Corazón?

No, pets and service animals are not allowed.

Hotel Casa Corazón Reviews

Reviews

6.0
Rating 10 - Excellent. 36 out of 209 reviews
Rating 8 - Good. 46 out of 209 reviews
Rating 6 - Okay. 45 out of 209 reviews
Rating 4 - Poor. 28 out of 209 reviews
Rating 2 - Terrible. 54 out of 209 reviews

6.2/10

Cleanliness

6.4/10

Staff & service

6.2/10

Amenities

5.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Ulises

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay reslly cordialand accommodating staff.
Stayed 1 night in Jun 2022
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
Great access to lagoon.
Stayed 3 nights in Jan 2024
Verified

10/10 Excellent

Yesenia

Liked: Cleanliness, amenities, property conditions & facilities
I love the quietness of this place and the easy access to the lagoon at this property.
Stayed 4 nights in Jul 2024
Verified

10/10 Excellent

Yesenia

Liked: Cleanliness, staff & service, property conditions & facilities
The service was great. My husband and I were comfortable. The location is perfect, 10 min walking to the beach, and 15 min walking to el centro.
Stayed 6 nights in Jul 2023
Verified

2/10 Terrible

Demitri

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is like glamping! The Wifi was weak and it was over priced!
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Edgardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for the Ritz, this ain't it. What you will have is a great location, at a great price, peace and tranquility. Spend your day in the lagoon, right off their deck, maybe some Kayaking. Very friendly staff. Will come again!
Stayed 2 nights in Oct 2024
Verified

4/10 Poor

Frank

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Kayaks and life vests were under repair so not available for use. Rooms are very simple - our bed had hair all over it so had to have manager replace sheets - polyester sheets. No A/C - suffered worst hot night in bed - did not sleep.
Stayed 2 nights in Jul 2022
Verified

10/10 Excellent

Octavio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bello lugar
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
El muelle a la laguna fue lo mejor…
Stayed 1 night in Oct 2024
Verified

6/10 Okay

José Alberto

Primera experiencia en Bacalar

La pasamos bien, no como quisiera por pequeños incidentes con el baño pero considero que la mayor parte que pasé ahí fue agradable, tiene buena comunicación con la hermosa laguna de Bacalar
Stayed 2 nights in Dec 2023
Verified

8/10 Good

Sabrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nous avons aimés l’accès directe au lac, la courtoisie des employés de l’établissement et la tranquillité. Les hamacs extérieurs étaient bien, les chaises n’ont pas de coussin, donc un peu moins confortable. Vous aurez besoin de prendre un taxi pour vous rendre au centre (ou 45 min à pieds). Sommes toute bien pour l’accessibilité au lac.
Stayed 4 nights in Feb 2024
Verified

6/10 Okay

Victor

Liked: Staff & service
Disliked: Cleanliness, amenities
Buen lugar, tranquilo y seguro. La sección de la laguna donde está muy bonita, los decks y área de sillas es muy buena. Podría mejorar en ofrecer servicio de restaurante
Stayed 1 night in Jan 2024
Verified

6/10 Okay

alexasos

Liked: Staff & service, amenities
Disliked: Cleanliness
Creo que puede mejorar algunas cosas.
Stayed 2 nights in Dec 2023
Verified

2/10 Terrible

Diani Nayeli

Disliked: Staff & service
NUNCA ME RECIBIERON, POR MAS QUE HABLE POR TELEFONO
Stayed 1 night in Jul 2023
Verified

2/10 Terrible

Juan Isac Jiménez Nañez

Cuando llegamos estaba cerrado, nos atendieron pasada una hora y mientras nosotros afuera porque estaba cerrado el porton de acceso.
Stayed 1 night in Jun 2023
Verified

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No muy limpio no tenían agua caliente al siguiente día no tenia agua para bañarme ni tampoco servicio ese cafe
Stayed 1 night in Jan 2023
Verified

6/10 Okay

daniela

Disliked: Amenities
Descuidado el hotel, sin agua, no podíamos ir al baño porque no había agua por ningún lado,
Stayed 1 night in Jan 2023
Verified

6/10 Okay

Ernesto

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Pesima administración

Cuando llegamos el hotel no tenia registrada nuestra reservacion con la excusa de que no trabaja con la pagina de hoteles.com porlo que nos tuvieron que acomodar en otra habitacion que no habiamos reservado y pagado con anticipacion, nos ofrecieron cortesias como compensacion dd este incidente las cuales nos las terminaron dando de mala gana, de igual manera solicitamos facturacion a la llegada del establecimiento la cual nunca enviaron
Stayed 2 nights in Nov 2022
Verified

2/10 Terrible

LIONEL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible

Chambre sale et insalubre. Odeur de moisi. Salle de bain salle. Aucune sécurité. Baie vitrée ne ferme pas. Le personnel est inexistant tout comme les services. A fuir
Stayed 2 nights in Oct 2022
Verified

6/10 Okay

Arodi Anaí

Liked: Staff & service
Disliked: Cleanliness
En gustos se rompen géneros, en lo personal no me gusto, las camas muy feas en cuanto comodidad, el baño muy feo y pequeño, la atención del personal es excelente, ubicación buena.
Stayed 2 nights in Aug 2022
Verified

8/10 Good

Leonardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy amables en todo, podrían incluir quiza cafe o un desayuno ligero por las mañanas
Stayed 8 nights in Jun 2022
Verified

10/10 Excellent

Jose Antonio Corona

Liked: Staff & service, amenities, property conditions & facilities
Nos gusto mucho el acceso a la laguna, el hotel tiene todo lo necesario para descansar, me gusto que nuestra habitación contaba con aire acondicionado además de que el personal fue sumamente amable.
Stayed 5 nights in May 2022
Verified

2/10 Terrible

Delma

Disliked: Cleanliness, staff & service, property conditions & facilities
El hotel no era nada como esta descrito en su pagina de internet. Los cuartos no tenian luz, abanico o aire acondicionado. El clima en Bacalar minimo merece un abanico. Estoy muy decepcionada y me siento engañada de su publicacion.
Stayed 1 night in May 2022
Verified

8/10 Good

Nora Alicia

Liked: Cleanliness, staff & service, property conditions & facilities

Lo bueno y lo malo

Lo bueno: el muelle, hermosa vista, es un buen lugar para nadar, el servicio excelente Lo malo: las camas duras, el abanico de techo hacia mucho ruido, hay una isla enfrente que hace que no puedas apreciar la Laguna completa
Stayed 3 nights in Apr 2022
Verified

4/10 Poor

Karina

Disliked: Staff & service, amenities, property conditions & facilities
El lugar del hotel está increíble, el personal poco servicial y las habitaciones dejaban mucho que desear.
Stayed 2 nights in Apr 2022